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7 Reviews
2 Students
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Benefits You will get
- Affordable, engaging & premium-quality e-learning study materials
- Assessment through Tests and Quizzes and instant result
- Internationally recognized accredited qualification
- Dedicated support team working 24/7
- Access to course content on mobile, tablet or desktop from anywhere anytime
- Personalized learning – Learn at your own pace, time and place
- A vast array of fascinating subjects
- Regularly updated contents
Description
The Servicio al client y formación en gestión de equipos – Customer Service and Team Management Training course begins by explaining how to establish your attitude to work in the customer service sector, provides a comprehensive knowledge of species of customer service in different industries. You understand the role of a customer service assistant and how to identify and address the needs of clients.
You will learn how to provide excellent customer service and generate repeated businesses, whether working in hospitality or retail. Over multiple modules, you will learn how to provide customer service over the phone, telephone etiquette, provide electronic customer service, dealing with complicated and angry customers, and more.
This course will also equip you with ten things you can do to astonish your customers on every occasion and ultimately meet your desired goals.
Requirements:
- Anyone with any academic background can enroll into this course.
- A device with an active internet connection
Assesment:
We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.
Certification:
The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days
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Customer Service and Team Management Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Módulo Uno: Primeros Pasos
00:05:00 -
Módulo Dos: Quiénes Somos y Qué Hacemos
00:30:00
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Módulo Tres: Estableciendo tu Actitud
00:30:00
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Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes
00:30:00
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Módulo Cinco: Generando Negocios Reiterados
00:30:00
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Módulo Seis: Atención al Cliente en Persona
00:20:00
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Módulo Siete: Dar Atención al Cliente Por Teléfono
00:30:00
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Módulo Ocho: Proveer Atención al Cliente de forma Electrónica
00:20:00
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Módulo Nueve: Recuperando Clientes Difíciles
00:20:00
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Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones
00:20:00
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Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión
00:10:00
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Módulo Doce: Cierre
00:05:00
00:05:00 -
Módulo Uno: Primeros Pasos
00:05:00
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Módulo Dos: Armando su Equipo Virtual (I)
00:30:00
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Módulo Tres: Armando su Equipo Virtual (II)
00:30:00
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Módulo Cuatro: Reuniones del Equipo Virtual
00:30:00
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Módulo Cinco: Comunicación (I)
00:20:00
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Módulo Seis: Comunicación (II)
00:30:00
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Módulo Siete: Mejorando la Confianza
00:30:00
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Módulo Ocho: Problemas Culturales
00:30:00
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Modulo Nueve: Tener Éxito con un Equipo Virtual
00:20:00
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Módulo Diez: Lidiando con Gente que no Sabe Jugar en Equipo
00:30:00
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Módulo Once: Eligiendo las Herramientas Adecuadas
00:20:00
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Módulo Doce: Cierre
00:05:00
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Presente su tarea
Offer Ends in
TAKE ALL COURSES FOR £99-
Duration:8 hours, 50 minutes
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Access:1 Year
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Units:25
