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Diploma in Customer Service and Call Centre Training

Highlights
Curriculum
Testimonial

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Benefits You will get

Description

Whether you are a call center trainer looking for quality training materials that will truly benefit your agents or a call center agent and want to develop your skills and knowledge to provide excellent customer service to the clients, then you are in luck.

This Diploma in Customer Service and Call Centre Training course is designed to help you expertly handle customer calls, manages account queries, customer complaints, objections or support issues and ensure that every caller receives the best conceivable service.

This comprehensive course will also provide you with the skill-building in every aspect of interacting with customers, identify tools to enhance communication skill, understand your customers need, deal with complex customers and create followers every single time you engage with your customers.

Requirements:

Assesment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days

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Course Curriculum

Atencion al Cliente
	Módulo Uno: Primeros Pasos	00:05:00
	Módulo Dos: Quiénes Somos y Qué Hacemos	00:30:00
	Módulo Tres: Estableciendo tu Actitud	00:30:00
	Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes	00:30:00
	Módulo Cinco: Generando Negocios Reiterados	00:30:00
	Módulo Seis: Atención al Cliente en Persona	00:20:00
	Módulo Siete: Dar Atención al Cliente Por Teléfono	00:30:00
	Módulo Ocho: Proveer Atención al Cliente de forma Electrónica	00:20:00
	Módulo Nueve: Recuperando Clientes Difíciles	00:20:00
	Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones	00:20:00
	Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión	00:10:00
	Módulo Doce: Cierre	00:05:00
Entrenamiento Para Call Center
	Módulo Uno: Primeros Pasos	00:05:00
	Módulo Dos: Conceptos Básicos (I)	00:15:00
	Módulo Tres: Conceptos Básicos (II)	00:15:00
	Módulo Cuatro: Etiqueta Telefónica	00:15:00
	Módulo Cinco: Herramientas	00:15:00
	Módulo Seis: Hablando como una Estrella	00:15:00
	Módulo Siete: Tipos de Preguntas	00:15:00
	Módulo Ocho: Estableciendo Puntos de Referencia	00:15:00
	Módulo Nueve: Estableciendo Metas	00:30:00
	Módulo Diez: Pasos Clave	00:15:00
	Módulo Once: Cerrando	00:15:00
	Módulo Doce: Cierre	00:05:00
Evaluación
	Presente su tarea	00:00:00

Don't just take our word for it

Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.

Aarini Sinha

It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.

Varsha Sivamohan

I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.

Judith Taylor

The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support

Charlie Anderson

Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it. Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.

Parmjit Dosanjh

I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.

Shan

I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪

Sara Nana