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9 Reviews
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It is necessary for services to be adaptable to changing business requirements on a dynamic basis. This ITIL® Service Design course is designed to teach you how to design new IT services and how to devise changes and improvements to existing ones.
This ITIL® Service Design Course teaches you the purpose, principles, and processes of service design. It will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. The course demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.
Throughout the course, you will learn the service design activities and process including a special focus on design coordination, service catalogue management, service level management, risk management, capacity management, availability management, IT service continuity management, information security management, compliance management, architect management, and supplier management. The course aims to enable you to design services that meet the needs of the organization or program.
After this course, you’ll be able to design IT services that are able to successfully fulfil business requirements.
ITIL® Service Design Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Course Organization
00:09:00 -
Course Conventions & Agenda
00:05:00
00:09:00 -
Introduction to Service Design
00:18:00
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Service Design Principles
00:35:00
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Service Design Summary
00:03:00
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Introduction to Design Activities
00:03:00
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Aspects of Service Design
00:33:00
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Subsequent Design Activities
00:06:00
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Service Design Activities Summary
00:03:00
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Design Coordination
00:36:00
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Service Catalog Management
00:23:00
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Service Level Management
00:38:00
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Availability Management
00:48:00
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Capacity Management
00:33:00
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T Service Continuity Management
00:30:00
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Information Security Management
00:31:00
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Supplier Management
00:27:00
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Service Design Processes Summary
00:07:00
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Technology-Related Activities
00:27:00
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Organizing for Service Design
00:24:00
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Implementing Service Design
00:08:00
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Technology, Organization & Implementation Summary
00:08:00
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Workbooks – ITIL® Service Design – Video Training Course
Offer Ends in
TAKE ALL COURSES FOR £99-
Duration:7 hours, 35 minutes
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Access:1 Year
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Units:23
