No products in the cart.

ITIL® Service Design

Highlights
Curriculum
Testimonial

It is necessary for services to be adaptable to changing business requirements on a dynamic basis. This ITIL® Service Design course is designed to teach you how to design new IT services and how to devise changes and improvements to existing ones.

This ITIL® Service Design Course teaches you the purpose, principles, and processes of service design. It will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. The course demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

Throughout the course, you will learn the service design activities and process including a special focus on design coordination, service catalogue management, service level management, risk management, capacity management, availability management, IT service continuity management, information security management, compliance management, architect management, and supplier management. The course aims to enable you to design services that meet the needs of the organization or program.

After this course, you’ll be able to design IT services that are able to successfully fulfil business requirements.

Course Curriculum

Course Introduction
	Course Organization	FREE	00:09:00
	Course Conventions & Agenda		00:05:00
Service Design
	Introduction to Service Design		00:18:00
	Service Design Principles		00:35:00
	Service Design Summary		00:03:00
Service Design Activities
	Introduction to Design Activities		00:03:00
	Aspects of Service Design		00:33:00
	Subsequent Design Activities		00:06:00
	Service Design Activities Summary		00:03:00
Service Design Processes
	Design Coordination		00:36:00
	Service Catalog Management		00:23:00
	Service Level Management		00:38:00
	Availability Management		00:48:00
	Capacity Management		00:33:00
	T Service Continuity Management		00:30:00
	Information Security Management		00:31:00
	Supplier Management		00:27:00
	Service Design Processes Summary		00:07:00
Technology, Organization & Implementation
	Technology-Related Activities		00:27:00
	Organizing for Service Design		00:24:00
	Implementing Service Design		00:08:00
	Technology, Organization & Implementation Summary		00:08:00
Workbooks
	Workbooks – ITIL® Service Design – Video Training Course		00:00:00
Mock Exam
Final Exam

Don't just take our word for it

Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.

Aarini Sinha

It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.

Varsha Sivamohan

I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.

Judith Taylor

The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support

Charlie Anderson

Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it. Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.

Parmjit Dosanjh

I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.

Shan

I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪

Sara Nana