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ITIL® Service Offerings & Agreements

Highlights
Curriculum
Testimonial

Are you interested in knowing about ITIL® Service Offerings & Agreements? Are you preparing for the service offerings and agreements (SOA) exam? Then this course is what you need.

This ITIL® Service Offerings & Agreements Course deals with ITIL service offerings and agreement. In the course, you will learn about the ITIL service offerings and agreements (SOA) process and know the Organizing, Technology & Implementation of SOA to achieve your business goals. The course will also prepare you for the SOA exam and make you confident to deal with SOA issues

The course will help you to know the practical application of SOA practises to enable portfolio, service level, service catalogue, demand, supplier, and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply the knowledge in the real world.

After completing the course, you will know how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. You will also know how the service offerings and agreement can be created to support both business and customers’ needs.

This course is perfect if you want to become an expert in ITIL® Service Offerings & Agreements.

Course Curriculum

Course Introduction
	Course Organization	FREE	00:06:00
	Course Conventions & Agenda		00:07:00
Service Offerings & Agreements
	Introduction to Service Offerings & Agreements		00:08:00
	Service Offerings & Agreements Principles		00:21:00
	Service Offerings & Agreements Context		00:08:00
	Service Offerings & Agreements Summary		00:04:00
SOA Processes
	Service Portfolio Management		00:37:00
	Service Catalog Management		00:28:00
	Service Level Management		00:39:00
	Demand Management		00:36:00
	Supplier Management		00:29:00
	Financial Management		00:50:00
	Business Relationship Management		00:25:00
	SOA Processes Summary		00:05:00
Organizing, Technology & Implementation
	Organizing for SOA		00:19:00
	SOA Technology & Implementation		00:17:00
	Organizing, Technology & Implementation Summary		00:03:00
Workbooks
	Workbooks – ITIL® Service Offerings & Agreements – Video Training Course		00:00:00
Mock Exam
	Mock Exam- ITIL® Service Offerings & Agreements – Video Training Course		00:20:00
Final Exam
	Final Exam- ITIL® Service Offerings & Agreements – Video Training Course		00:20:00

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