Are you interested in knowing about ITIL® Service Offerings & Agreements? Are you preparing for the service offerings and agreements (SOA) exam? Then this course is what you need.
This ITIL® Service Offerings & Agreements Course deals with ITIL service offerings and agreement. In the course, you will learn about the ITIL service offerings and agreements (SOA) process and know the Organizing, Technology & Implementation of SOA to achieve your business goals. The course will also prepare you for the SOA exam and make you confident to deal with SOA issues
The course will help you to know the practical application of SOA practises to enable portfolio, service level, service catalogue, demand, supplier, and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply the knowledge in the real world.
After completing the course, you will know how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. You will also know how the service offerings and agreement can be created to support both business and customers’ needs.
This course is perfect if you want to become an expert in ITIL® Service Offerings & Agreements.
Course Curriculum
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Course Organization
00:06:00
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Course Conventions & Agenda
00:07:00
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Introduction to Service Offerings & Agreements
00:08:00
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Service Offerings & Agreements Principles
00:21:00
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Service Offerings & Agreements Context
00:08:00
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Service Offerings & Agreements Summary
00:04:00
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Service Portfolio Management
00:37:00
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Service Catalog Management
00:28:00
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Service Level Management
00:39:00
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Demand Management
00:36:00
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Supplier Management
00:29:00
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Financial Management
00:50:00
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Business Relationship Management
00:25:00
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SOA Processes Summary
00:05:00
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Organizing for SOA
00:19:00
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SOA Technology & Implementation
00:17:00
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Organizing, Technology & Implementation Summary
00:03:00
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Workbooks – ITIL® Service Offerings & Agreements – Video Training Course
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Mock Exam- ITIL® Service Offerings & Agreements – Video Training Course
00:20:00
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Final Exam- ITIL® Service Offerings & Agreements – Video Training Course
00:20:00
14-Day Money-Back Guarantee
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Duration:6 hours, 22 minutes
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Access:1 Year
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Units:20


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