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9 Reviews
1 Students
You need to have a strategy when it comes to providing services to customers. The right service strategy will create value for your customers and will help grow your business. Choosing the right strategy for your business is crucial for its success.
ITIL Service strategy helps you to decide which strategy you should follow to serve the customers. By assessing the customer needs and marketplace, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed for the betterment of the company.
This ITIL® Service Strategy Course describes the primary processes of ITIL Service Management, which includes Strategy Management for IT Services, Service Portfolio Management, Financial Management for IT Services, Demand Management, and Business Relationship Management.
By the end of the course, you will be able to decide the right strategy for your company or business institute.
ITIL® Service Strategy Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Course Organization
00:06:00 -
Course Conventions & Agenda
00:07:00
00:06:00 -
Introduction to Service Strategy
00:32:00
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Service Provider Types
00:11:00
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Service Structures
00:05:00
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The 4-Ps of Strategy
00:09:00
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Services & Strategy Summary
00:03:00
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Defining Services & Market Spaces
00:21:00
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Service Strategy Across the Lifecycle
00:28:00
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Services & Strategy Summary
00:03:00
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Strategy Management for IT Services Introduction
00:41:00
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Service Portfolio Management
00:28:00
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Financial Management
00:43:00
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Demand Management
00:35:00
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Business Relationship Management
00:25:00
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Service Strategy Processes Summary
00:06:00
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Strategy & Governance
00:07:00
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Strategy & Organization
00:24:00
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Sourcing Strategy
00:10:00
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Organization & Sourcing Summary
00:04:00
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Technology Considerations
00:07:00
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Implementation
00:11:00
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Challenges, Risks & CSFs
00:06:00
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Implementation Summary
00:04:00
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Workbooks – ITIL® Service Strategy – Video Training Course
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Mock Exam- ITIL® Service Strategy – Video Training Course
00:20:00
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Final Exam- ITIL® Service Strategy – Video Training Course
00:20:00
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Order Your Certificate
Offer Ends in
TAKE ALL COURSES FOR £99-
Duration:6 hours, 56 minutes
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Access:1 Year
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Units:28
