ITIL® Service Strategy

You need to have a strategy when it comes to providing services to customers. The right service strategy will create value for your customers and will help grow your business. Choosing the right strategy for your business is crucial for its success.

ITIL Service strategy helps you to decide which strategy you should follow to serve the customers. By assessing the customer needs and marketplace, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed for the betterment of the company.

This ITIL® Service Strategy Course describes the primary processes of ITIL Service Management, which includes Strategy Management for IT Services, Service Portfolio Management, Financial Management for IT Services, Demand Management, and Business Relationship Management.

By the end of the course, you will be able to decide the right strategy for your company or business institute.

Course Curriculum