.png)
6 Reviews
29 Students
Overview
The Customer Service Representative Diploma equips learners with essential knowledge to excel in modern customer service roles. This course focuses on call centre operations, telesales techniques, and handling international customer service jobs online. Students will develop confidence in communication, problem-solving, and managing customer interactions effectively. By completing this diploma, learners will be prepared to handle diverse customer queries, adapt to dynamic environments, and deliver exceptional service, positioning themselves for a successful career in the fast-growing field of customer service.
Course Description
The Customer Service Representative Diploma is designed for individuals seeking a professional career in call centre and telesales environments. This programme covers the fundamentals of customer communication, complaint resolution, and telephone etiquette, ensuring students are ready for international call centre online roles. Through targeted lessons, learners understand how to maintain professionalism while handling various customer service jobs.
Students will explore techniques to improve customer satisfaction, manage queries efficiently, and apply effective problem-solving strategies. The course emphasises practical knowledge in handling both inbound and outbound calls, preparing learners for high-demand roles across multiple industries. Additionally, trainees will learn strategies to manage challenging customers and maintain composure under pressure, essential for sustaining customer loyalty and enhancing brand reputation.
Upon completion, the Customer Service Representative Diploma empowers graduates to confidently pursue careers in customer service, call centre operations, and telesales. The curriculum not only provides the theoretical foundations but also focuses on real-world scenarios encountered in international call centre online positions. Graduates are positioned to take on diverse roles, demonstrating exceptional service, effective communication, and operational efficiency in their workplace.
Course List in this Bundle
- ➽ Course 01: Call Centre Technology & Trends
- ➽ Course 02: Telesales Executive
- ➽ Course 03: Customer Service Representative
Learning Outcome
- Understand call centre operations and telesales workflows
- Develop effective customer communication techniques
- Manage complaints and resolve customer issues efficiently
- Handle international call centre online interactions with confidence
- Apply problem-solving strategies in diverse service scenarios
Certificate of Achievement
Earn Your Accredited Certificate with Transcript
Save 20% with the coupon code SKILL20
Show Your Certified Identity with a CPD-QS Certificate
Perfect for employers, clients, or academic verification.
Why Choose Us?
- Flexible online learning tailored to busy schedules
- Comprehensive curriculum covering call centre and telesales expertise
- Learn strategies for high-quality customer service delivery
- Access to practical scenarios in international customer service jobs
- Supportive environment with career-focused guidance
Career Path
- Call Centre Executive – £18,000–£25,000
- Telesales Representative – £19,000–£26,000
- Customer Support Agent – £20,000–£28,000
- Service Desk Coordinator – £21,000–£30,000
- International Call Centre Advisor – £22,000–£32,000
Curriculum
Offer Ends in
-
Duration:Self-paced Learning
-
Access:1 Year
