No products in the cart.

Log In Sign Up

Home
Course
Business
Sales & Negotiation Skills

Sales & Negotiation Skills

Get 92% Discount | CPD Accredited | Affordable Pricing | No Hidden Charges | 24/7 Tutor Support | Instant Access

Course Highlights

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Sales & Negotiation Skills has been specially designed to help learners gain a good command of Sales & Negotiation Skills, providing them with a solid foundation of knowledge to become a qualified professional.

Through this Sales & Negotiation Skills, you will gain both practical and theoretical understanding of Sales & Negotiation Skills that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.

Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.

Learning outcome

Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want

Course media

Trustpilot Review

Marketplace Review

Why should I take this course?

Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.

Requirements

Course Curriculum

Introduction To The Sales And Negotiation Skills Masterclass

Introduction

00:02:00
Sales Skills Course Overview

00:03:00
Sales Skills Activities To Complete

00:02:00

Prepare The Train Driver - Self Development For The Sales Consultant

The Mind Of A Consultant

00:03:00
Mastering Sales Is Mastering Life Skills

00:03:00
The Continuous Journey

00:02:00
Universal Laws Of Success

00:01:00
The Three Pillars Of Success

00:01:00
Personal Honesty

00:01:00
Diligence

00:02:00
Deferred Gratification

00:04:00
Suppression Of Principle

00:03:00
Emotional Intelligence

00:02:00
Core Principles Of Emotional Intelligence

00:04:00
The Problem Is Internal

00:02:00
The Two Motivational Forces

00:05:00
Product Confidence

00:03:00
Sales Consultant Activities To Complete

00:01:00

Pre-suppositional Sales - Pre-Suppositions And Worldviews

The Train Track – Pre-Suppositional Sales Defined

00:01:00
What Is A Worldview

00:02:00
Why Pre-Suppositions Are Important

00:03:00
Two Modes Of Thinking

00:01:00
Logical Thinking

00:02:00
Emotional Thinking

00:03:00
The Dumb Dog

00:05:00
How We Create Our Values

00:01:00
Examples Of Rational Ideas

00:01:00
Examples Of Emotional Beliefs

00:02:00
Examples Of Values

00:02:00
Rational Or Emotional

00:03:00
Finding Someones Presuppositions

00:03:00
When The Presuppositions Are Not Clear

00:05:00
The Bank Robber Example

00:01:00
Why People Buy

00:05:00
How We Make Buying Decisions

00:03:00
Matching A World View

00:05:00
Testing A Worldview

00:03:00
Test Your Presuppositions

00:04:00
What Is A Buyer Persona

00:04:00
Presuppositional Buyer Persona Exercise

00:04:00
Creating The Persona

00:05:00
Traditional Buyer Personas

00:03:00
Combined Buyer Personas

00:02:00
Journal Activities To Complete

00:01:00

The SMART Process - Learn How To Manage Emotions

SMART Copyright

00:01:00
The SMART Process

00:02:00
Controlling The Room

00:01:00
The Core of SMART

00:03:00
How Negative Emotion Controls Us

00:02:00
How We Take Control

00:03:00
The 5 Steps Of SMART

00:01:00
Seperate

00:01:00
Monitor

00:01:00
Assess

00:02:00
Replace

00:02:00
Trust

00:03:00
SMART In Action

00:03:00
The SMART Sales Call In Full

00:03:00
I Will Never Be Any Good At Sales

00:02:00
The Power Of Self Talk

00:03:00
Using SMART For Self Development

00:01:00
Two Uses Of SMART

00:01:00
Short Term Emotional Management

00:02:00
Long Term Character Development

00:01:00
Experienced Negative Emotional Beliefs

00:03:00
Taught Negative Emotional Beliefs

00:02:00
Internal Negative Emotional Beliefs

00:02:00
Activities To Complete For SMART

00:01:00

The Coaches - Getting Ready For Passengers

Getting Ready For Your Passengers

00:02:00
Know Your Product

00:02:00
Product Strengths And Weaknesses

00:02:00
Knowing Your Competition

00:02:00
Become The Expert

00:05:00
Value Propositions

00:05:00
Activities To Complete Preparing For Your Passengers

00:01:00

The Train Route - Planning Your Sales Route

Planning Your Route

00:04:00
Building Your CRM Flow

00:04:00
Data Analysis

00:04:00
Implementing Your Sales Funnel

00:04:00
Activities To Complete For Your Route

00:01:00

Selling Tickets - Understanding How Prospecting Works

Prospecting The Three Rules

00:05:00
Qualifying Prospects

00:03:00
Identifying The Contacts Role

00:02:00
Dealing With The Gatekeeper

00:03:00
Dealing With Influencers

00:04:00
Dealing With Champions

00:03:00
Dealing With Decision Makers

00:02:00
Contact Identification Exercise

00:02:00
Prospecting Secrets

00:07:00
Getting Entrance Into The Castle

00:03:00
Activities To Complete For Dealing With Prospecting

00:01:00

Prospecting By Networking

Prospecting By Networking

00:02:00
Classification Of Networks

00:06:00
Door To Door Sales

00:06:00
Door To Door Conversation Methods

00:04:00
Getting The Most Out Of Your Networking

00:03:00
The Elevator Pitch

00:05:00
Activities To Complete For An Elevator Pitch

00:01:00

Prospecting By Phone

Finding Prospects By Phone

00:04:00
Planning Your Phone Calls

00:04:00
Split Testing Your Scripts

00:05:00
Dealing With The Gatekeeper Script

00:06:00
Dealing With The Influencer Script

00:05:00
Dealing With The Champions Script

00:04:00
Dealing With Decision Makers Script

00:04:00
Other Call Support Material

00:06:00
Voicemail Techniques

00:09:00
Activities To Complete For Prospecting By Phone

00:01:00

Online Prospecting

The Power Of Online Prospecting

00:02:00
Online Prospecting Tools

00:09:00
Email Statistics

00:01:00
Understanding Spam

00:01:00
Permission Based Email Marketing

00:02:00
Places To Get Their Email Addresses From

00:02:00
Email Writing Tips

00:03:00
AIDA Copywriting

00:05:00
A Sample Email Using AIDA

00:05:00
Activities Create Your Own Email Using AIDA

00:01:00

Making Friends - Friendliness And Personality Types

Making Friends

00:03:00
Ten Rules Of Friendliness

00:06:00
Ten Rules Of Friendliness Continued

00:07:00
Recommended Reading

00:01:00
Personality Types

00:04:00
Meet The Blues

00:03:00
Meet The Reds

00:03:00
Meet The Yellows

00:02:00
Advanced Profiling

00:08:00
Profiling Bob

00:05:00
Activities To Complete On Friendliness

00:01:00

Body Language - How To Read Your Prospect

Reading The Body

00:04:00
Social Spaces

00:06:00
Distance Can Change

00:02:00
Three Classes Of Body Language

00:01:00
Aggressive Body Language

00:03:00
Defensive Body Language

00:03:00
Friendly Body Language

00:03:00
Ten Body Language Patterns

00:01:00
The Crossing Pattern

00:03:00
The Expanding Pattern

00:02:00
The Defensive Moving Away Pattern

00:02:00
The Moving Towards Pattern

00:03:00
The Opening Pattern

00:01:00
Preening Pattern

00:03:00
Repeating Pattern

00:02:00
Shaping Pattern

00:02:00
Striking Patterns

00:03:00
The Touching Pattern

00:05:00
Ten Core Patterns Exercise

00:01:00
Personality Type Body Language

00:03:00
Micro Expressions

00:01:00
Seven Common Micro Expressions

00:05:00
Your Body Language The Importance Of Control

00:03:00
Tracking Their Body Language

00:01:00
What Are They Responding To The Three Factors

00:03:00
Moving Them Through The Sale

00:01:00
Body Language Flow

00:05:00
Dealing With More Than One Person

00:01:00
Activities To Complete Body Language

00:01:00

Listening Station - Questioning And Listening

The Art Of Questioning And Listening

00:01:00
How To Show You Are Listening

00:02:00
Product Based Sales

00:02:00
Needs Based Sales

00:02:00
Needs Analysis Funnel

00:01:00
The Needs Analysis Stages

00:03:00
The Two Types Of Questions

00:01:00
Open Questions

00:04:00
Closed Questions

00:04:00
The Quick Sale Mobile Example

00:02:00
The Quick Sale Training Session Example

00:03:00
The Quick Sale Exercise

00:03:00
The Three Simple Question Technique

00:04:00
The Echo Technique

00:02:00
The 5 Ws

00:03:00
Washing Machine Retail Sale Example

00:03:00
The Five Whys

00:01:00
The Five Whys – George

00:01:00
The Five Whys – Sally

00:02:00
The Five Whys – Terry

00:02:00
Why You Do Not Own A Yacht

00:01:00
Additional Tools

00:01:00
Needs Analysis Mind Map

00:01:00
Needs Analysis Sheet

00:03:00
Questioning And Listening Activities

00:01:00

Negotiation Station - How To Negotiate Successfully

The Negotiation Station

00:02:00
Core Principles Of Negotiation

00:01:00
Focusing On Them

00:02:00
Everyone Has To Win

00:04:00
Matching Values

00:03:00
The Path Of Least Resistance

00:02:00
Shifting The Weight

00:06:00
The Persuasion Secret

00:01:00
How To Persuade Someone

00:01:00
The Electric Car

00:02:00
The Fashionable Trainers

00:02:00
Competency Levels

00:03:00
Assessing Competency Levels

00:04:00
Features Benefits And Values

00:02:00
The Christmas Tree Negotiation

00:04:00
B2B Value Propositions

00:03:00
Deepening The Value

00:02:00
Over Decorating The Tree

00:03:00
The Big 12

00:01:00
Authority

00:04:00
Social Proof

00:03:00
Group Identity

00:02:00
Deflecting Fault

00:02:00
Ask For Advice

00:02:00
Compliment Their Negotiations

00:02:00
Reciprocity

00:02:00
Scarcity

00:02:00
Off Set Values

00:02:00
Stepped Commitments

00:02:00
Fear And Hope

00:02:00
Ranked Priorities

00:07:00
Negotiating A Price

00:01:00
The Market Price

00:02:00
The Anchor Price

00:02:00
The Walk Away Price

00:02:00
The First Offer

00:03:00
The Counter Offer

00:04:00
Activities To Complete Negotiation Skills

00:01:00

Objection Handling - How To Handle Objections To The Sale

Handling Objections

00:02:00
The Golden Rule To Handling Objections

00:01:00
Why Objections Happen

00:03:00
Objection Tags – Tagging Objections

00:01:00
Objection Types

00:03:00
Objection Class

00:04:00
Objection Source

00:02:00
The Objection Clarification Process

00:01:00
The Onion Technique – Peeling Back The Objections

00:01:00
Testing The Objection Type

00:03:00
Classify The Objection

00:01:00
Test The Objection Source

00:01:00
Summarise The Objection

00:01:00
The Objection In Full

00:01:00
Acknowledge The Objection

00:03:00
Acknowledgement Examples

00:01:00
Emotional Objections

00:04:00
Feel Statements

00:01:00
Felt Statements

00:01:00
Found Statements

00:01:00
Feel Felt Found Example

00:03:00
Rational Objection Guidelines

00:01:00
Responding To Rational Objections

00:01:00
Sharing Data And Information

00:01:00
Data Sharing Techniques

00:03:00
Using The Right Techniques

00:01:00
Valid Objections

00:02:00
How To Handle Class Objections

00:01:00
Authority Objections

00:03:00
Types Of Relationship Objections

00:01:00
Existing Relationship Objections

00:01:00
Third Party Relationship Objections

00:02:00
No Relationship Objections

00:02:00
Knowledge Objections

00:02:00
Convenience Objections

00:02:00
Price Objections

00:03:00
Objection Handling Sheets

00:02:00
Removing The Objection

00:03:00
Dealing With Difficult People – Use SMART

00:01:00
Dealing With Difficult People – Use SMART

00:01:00
Grow Some Thick Skin

00:03:00
The Mountaintop Example

00:02:00
Finding Common Ground

00:04:00
Focus On The Issue

00:02:00
A Soft Answer

00:02:00
Stress Fractures

00:02:00
Be Their Only Friend

00:02:00
Types Of Character Traits

00:01:00
The Demander

00:02:00
The Detractor

00:02:00
The Dynamite

00:02:00
The Dumper

00:02:00
The Drainer

00:02:00
The Disappointer

00:02:00
The Dictator

00:02:00
Handling Objections Before The Meeting

00:02:00
Reducing Objections

00:03:00
Setting Up An FAQ Page

00:02:00
Objection Handling Activities To Complete

00:01:00

Closing The Sale

Destination Station Closing The Sale

00:01:00
Understanding Closes

00:04:00
Understanding Buying Signals

00:06:00
Closing Questions

00:04:00
Activities To Complete Closing The Sale

00:01:00

Selling Season Tickets

Season Tickets The Biggest Source Of Revenue

00:01:00
Understanding Season Tickets

00:04:00
First Class Passengers – After Sales Care

00:05:00
The Revolution – Practising The Principles

00:01:00
Thank You – Get In Touch

00:01:00

Sales & Negotiation Skills

£25

TAKE THIS COURSE

14-Day Money-Back Guarantee

This course includes:

Duration:

12 hours, 26 minutes
Access:

1 Year
Units:

290

Want to get everything for £149

Take Lifetime Pack

Chat with usLiveChat