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Level
Intermediate

Units
9
Duration
15.21 Hours

GET LIFETIME ACCESS TO THIS COURSE AND 2500+ OTHER COURSES FOR ONLY £99. FIND OUT MORE

  • Course Highlights

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Call Centre Training has been specially designed to help learners gain a good command of Call Centre Training, providing them with a solid foundation of knowledge to become a qualified professional.

Through this Call Centre Training, you will gain both practical and theoretical understanding of Call Centre Training that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.

Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.`

  • Learning outcome
  • Get a deep understanding of the Call Centre Training just in hours not years
  • Familiar yourself with the recent development and updates of the relevant industry
  • Know how to use your theoretical and practical knowledge to adapt in any working environment
  • Get help from our expert tutors anytime you need
  • Access to course contents that are designed and prepared by industry professionals
  • Study at your convenient time and from wherever you want
  • Requirements
  • No formal qualifications required, anyone from any academic background can take this course.
  • Access to any internet-enabled smart device.
  • Why should I take this course?
  • 2+ hours of on-demand video lectures and downloadable resources.
  • Affordable premium-quality E-learning content, you can learn at your own pace.
  • You will receive a completion certificate upon completing the course.
  • Internationally recognized Accredited Qualification will boost up your resume.
  • You will learn the researched and proven approach adopted by successful salespeople to transform their careers.
  • You will be able to incorporate various practical sales techniques successfully and understand your customers better.

Course Curriculum

Module 01: Introduction to Call Centre
Introduction to Call Centre 00:30:00
Module 02: Traits of a Call Centre Agent
Traits of a Call Centre Agent 00:30:00
Module 03: Agent and Customer Relationship
Agent and Customer Relationship 00:30:00
Module 04: Telephone Etiquettes
Telephone Etiquettes 00:30:00
Module 05: Communication Skills
Communication Skills 00:30:00
Module 06: Negotiation Techniques
Negotiation Techniques 00:30:00
Module 07: Managing Difficult Clients
Managing Difficult Clients 00:30:00
Module 08: Call Centre Metrics and Benchmarks
Call Centre Metrics and Benchmarks 00:30:00
Module 09: Call Centre Technology and Trends
Call Centre Technology and Trends 00:30:00

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