- Course Highlights
Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Call Centre Training has been specially designed to help learners gain a good command of Call Centre Training, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Call Centre Training, you will gain both practical and theoretical understanding of Call Centre Training that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.`
Course Curriculum
| Module 01: Introduction to Call Centre | |||
| Introduction to Call Centre | 00:30:00 | ||
| Module 02: Traits of a Call Centre Agent | |||
| Traits of a Call Centre Agent | 00:30:00 | ||
| Module 03: Agent and Customer Relationship | |||
| Agent and Customer Relationship | 00:30:00 | ||
| Module 04: Telephone Etiquettes | |||
| Telephone Etiquettes | 00:30:00 | ||
| Module 05: Communication Skills | |||
| Communication Skills | 00:30:00 | ||
| Module 06: Negotiation Techniques | |||
| Negotiation Techniques | 00:30:00 | ||
| Module 07: Managing Difficult Clients | |||
| Managing Difficult Clients | 00:30:00 | ||
| Module 08: Call Centre Metrics and Benchmarks | |||
| Call Centre Metrics and Benchmarks | 00:30:00 | ||
| Module 09: Call Centre Technology and Trends | |||
| Call Centre Technology and Trends | 00:30:00 | ||
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