Concierge Skills Training
Master Concierge Skills Training covers everything from hotel emergency management to fundamental customer service.
Course Highlights
Concierge Skills Training is designed to equip learners with the foundational and advanced knowledge necessary for excellence in the hospitality industry. The course begins by introducing the concept of service, exploring the various types of concierge services, and detailing the essential skills required by any concierge. It further delves into the principles vital for running a successful concierge service business, emphasizing the importance of delivering exceptional client service.
Continuing, Concierge Skills Training covers the nuances of the concierge work environment, including professional etiquettes that elevate guest experiences. The curriculum ensures participants understand the dynamics of working in luxury settings, teaching them to adapt and excel. The final module focuses on emergency measures, preparing learners to handle unexpected situations in hotel concierge roles with confidence and competence.
Upon completion of this course, students will have a thorough understanding of the concierge industry, covering both theory and practice. With this all-encompassing approach, graduates are guaranteed to be exceptional as well as knowledgeable about industry requirements.
Learning outcome
- Understand the foundational principles of concierge services.
- Differentiate between various concierge service types.
- Master essential skills for effective concierge performance.
- Learn to implement principles for running a concierge service business.
- Enhance client service delivery in any hospitality setting.
- Navigate the concierge work environment and etiquettes professionally.
- Respond adeptly to emergencies within a hotel concierge context.
Course media
Why should I take this course?
- To gain a competitive edge in the hospitality industry with specialized Concierge Skills Training.
- Master the art of exceptional service delivery, crucial for concierge roles.
- Acquire a diverse skill set, from client interaction to emergency response.
- Enhance your professionalism and etiquette in luxury service environments.
- Prepare for a successful career in hospitality through comprehensive training.
Career Path
- Hotel Concierge
- Corporate Concierge
- Residential Concierge
- Personal Concierge
- Health Care Concierge
- Travel Concierge
- Virtual Concierge
Requirements
- Passion for service excellence in the hospitality industry.
- Commitment to learning and applying Concierge Skills Training.
- Desire to enhance personal and professional growth in concierge roles.
Course Curriculum
Course Curriculum
| Module 01: Understanding the Service | |||
| Understanding the Service | 00:13:00 | ||
| Module 02: Types of Concierge Services | |||
| Types of Concierge Services | 00:20:00 | ||
| Module 03: Necessary Skills for Any Concierge | |||
| Necessary Skills for Any Concierge | 00:27:00 | ||
| Module 04: Principles for a Concierge Service Business | |||
| Principles for a Concierge Service Business | 00:21:00 | ||
| Module 05: Delivering Client Service | |||
| Delivering Client Service | 00:14:00 | ||
| Module 06: Concierge Work Environment and Etiquettes | |||
| Concierge Work Environment and Etiquettes | 00:19:00 | ||
| Module 07: Emergency Measures for a Hotel Concierge | |||
| Emergency Measures for a Hotel Concierge | 00:14:00 | ||
Don't just take our word for it
1 Year Access 
8 Students 
2 hours, 8 minutes