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Course Highlights
Conflict Management and Crucial Conversations course is designed for any aspiring individual who wants to learn the key techniques of conflict management to use it in their professional life to fast track their career ladder. By completing the course, learners will be able to manage uncomfortable conversation and workplace conflict tactfully.
Learning outcome
- Familiar yourself with the recent development and updates of the relevant industry
- Know how to use your theoretical knowledge to adapt in any working environment
- Get help from our expert tutors anytime you need
- Access to course contents that are designed and prepared by industry professionals
- Study at your convenient time and from wherever you want
Course media
Why should I take this course?
- Affordable premium-quality E-learning content, you can learn at your own pace.
- You will receive a completion certificate upon completing the course.
- Internationally recognized Accredited Qualification will boost up your resume.
- You will learn the researched and proven approach adopted by successful people to transform their careers.
- You will be able to incorporate various techniques successfully and understand your customers better.
Requirements
- No formal qualifications required, anyone from any academic background can take this course.
- Access to a computer or digital device with internet connectivity.
Curriculum
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Welcome
00:01:00 -
INTRO
00:05:00
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Preparing your problem statement
00:06:00
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Getting into the right state
00:07:00
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Presenting your problem statement
00:04:00
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Asking your critical question
00:03:00
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Listening to the other person
00:05:00
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Agreeing on next steps
00:03:00
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Finishing the conversation
00:03:00
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Conclusion
00:03:00
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Example 1 – breaking up
00:07:00
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Example 2 – separation at work
00:07:00
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Example 3 – Flatmate discussion
00:03:00
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Bonus – Crucial conversations
00:03:00
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Bonus – Feedback
00:04:00
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Resource : Conflict Management and Crucial Conversations
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Courses for £49
This course includes:
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Duration:1 hour, 4 minutes
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Access:1 Year
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Units:16
