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Course Curriculum

Course Curriculum

Preparing for your conversation
Welcome FREE 00:01:00
INTRO 00:05:00
Preparing your problem statement 00:06:00
Delivering your conversation
Getting into the right state 00:07:00
Presenting your problem statement 00:04:00
Asking your critical question 00:03:00
Listening to the other person 00:05:00
Agreeing on next steps 00:03:00
Finishing the conversation 00:03:00
Conclusion 00:03:00
BONUS Section: examples
Example 1 – breaking up 00:07:00
Example 2 – separation at work 00:07:00
Example 3 – Flatmate discussion 00:03:00
Bonus – Crucial conversations 00:03:00
Bonus – Feedback 00:04:00
Additional Resource
Resource : Conflict Management and Crucial Conversations 00:00:00

Conflict Management and Crucial Communications

4.7( 10 REVIEWS )
Duration: 1.07 Hours
Conflict Management and Crucial Communications


Conflict Management and Crucial Conversations course is designed for any aspiring individual who wants to learn the key techniques of conflict management to use it in their professional life to fast track their career ladder. By completing the course, learners will be able to manage uncomfortable conversation and workplace conflict tactfully.

  • Learning outcome
  • Develop necessary knowledge on conflict management and crucial conversations
  • Develop excellent skills to manage workplace conflict tactfully
  • Learn key elements that might spark conflict
  • Understand the process of delivering message without hurting anyone
  • Develop excellent skills to face difficult conversation comfortably


  • Learners will need regular access to a computer with an internet connection.
  • High-speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.
  • This course is available to all learners, of all academic backgrounds.
  • Why should I take this course?
  • 2.5 hours of high-quality e-learning content
  • Course completion certificate
  • To improve understanding of conflict management and crucial conversation
  • To learn the policies, strategies and principles of delivering message to others that do not ignite conflicts
  • To manage uncomfortable conversation and workplace conflict tactfully


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