Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Relations Manager has been specially designed to help learners gain a good command of Customer Relations Manager, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Relations Manager, you will gain both practical and theoretical understanding of Customer Relations Manager that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.
|Module 01: Introduction to Customer Relationship Management (CRM)|
|Introduction to Customer Relationship Management (CRM)||00:23:00|
|Module 02: CRM Fundamentals|
|Module 03: CRM Strategies|
|Module 04: Data Analysis in CRM|
|Data Analysis in CRM||00:29:00|
|Module 05: CRM Databases|
|Module 06: Customer Service Communication Strategies|
|Customer Service Communication Strategies||00:25:00|
|Module 07: Measuring Customer Service|
|Measuring Customer Service||00:13:00|
|Module 08: Deepening Customer Relationship|
|Deepening Customer Relationship||00:24:00|
|Module 09: Handling Customer Complaints|
|Handling Customer Complaints||00:21:00|