• No products in the cart.



11.96 Hours


  • Course Highlights

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Admin has been specially designed to help learners gain a good command of Customer Service Admin, providing them with a solid foundation of knowledge to become a qualified professional.

Through this Customer Service Admin, you will gain both practical and theoretical understanding of Customer Service Admin that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.

Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. 

  • Learning outcome
  • Get a deep understanding of the Customer Service Admin just in hours not years
  • Familiar yourself with the recent development and updates of the relevant industry
  • Know how to use your theoretical and practical knowledge to adapt in any working environment
  • Get help from our expert tutors anytime you need
  • Access to course contents that are designed and prepared by industry professionals
  • Study at your convenient time and from wherever you want
  • Requirements
  • No formal qualifications required, anyone from any academic background can take this course.
  • Access to any internet-enabled smart device.
  • Why should I take this course?
  • 5+ hour of on-demand video lectures and downloadable resources.
  • Affordable premium-quality E-learning content, you can learn at your own pace.
  • You will receive a completion certificate upon completing the course.
  • Internationally recognized Accredited Qualification will boost up your resume.
  • You will learn the researched and proven approach adopted by successful salespeople to transform their careers.
  • You will be able to incorporate various practical sales techniques successfully and understand your customers better.

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:23:00
Module 02: CRM Fundamentals
CRM Fundamentals 00:23:00
Module 03: CRM Strategies
CRM Strategies 00:34:00
Module 04: CRM Databases
CRM Databases 00:22:00
Module 05: Deepening Customer Relationship
Deepening Customer Relationship 00:23:00
Module 06: Handling Customer Complaints
Handling Customer Complaints 00:21:00
Module 07: Skills of an Effective Administrator
Skills of an Effective Administrator 00:16:00
Module 08: Business Etiquette
Business Etiquette 00:20:00
Module 09: Business Telephone Skills
Business Telephone Skills 00:20:00
Module 10: Time Management
Time Management 00:36:00
Module 11: Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:29:00
Module 13: Communication Skills
Communication Skills 00:26:00
Module 12: Organisational Skills
Organisational Skills 00:26:00

Don't just take our word for it

Select your currency