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7 Reviews
113 Students
Overview
OverviewCPD Certified Customer Service Admin Course. Explore CRM systems, customer records, complaint handling, communication, and core administration skills.
If you are looking to work in customer service administration, CRM support, or office-based service roles, this course brings together the main learning areas you need. It covers CRM fundamentals and customer databases, followed by relationship management and complaint handling. It also covers the administrative side of service work, including business etiquette, telephone communication, time management, record keeping, filing systems, and organisational skills.Â
Throughout this customer service training, you will explore:
✓ CRM fundamentals, strategies, customer databases, and relationship management
✓ Customer relationship development and professional complaint handling
✓ Business etiquette, telephone skills, and workplace communication
✓ Time management, record keeping, filing systems, and organisational skills
By connecting these subject areas, the curriculum shows how customer information, communication, and organised administration work together within customer-facing office environments.
Course Description
Explore how customer relationship management and administration work together through this Customer Service Admin Course Online UK. Following a clear learning sequence, the curriculum starts with CRM foundations before moving through customer databases, relationship development, complaint handling, and the core responsibilities of an effective administrator.
Within this Customer Service Admin Course, the key learning areas include:Â
✓ The foundations of Customer Relationship Management (CRM) and how it supports organised customer information and service relationships.
✓ CRM fundamentals, strategies, and databases, including how organisations manage customer details and service records.
✓ Customer relationship development and complaint handling, focusing on maintaining positive interactions and responding to customer concerns.
✓ The skills of an effective administrator, followed by business etiquette and professional workplace standards.
✓ Business telephone skills and communication approaches used when dealing with customers and workplace contacts.
✓ Time management, record keeping, and filing systems to understand how information and daily administrative tasks are organised.
✓ Organisational skills and communication skills, bringing together the main areas of customer service administration.
✓ Communication and organisational skills, connecting customer interaction, information handling, and administrative processes across the course.Â
This customer service administrator course online brings CRM, customer communication, complaint handling, and administration into one connected curriculum, while also supporting learners exploring customer support training, customer relations, and broader office administration study.
Key Benefits of This Course
Key Benefits of This CourseWhen choosing a customer service admin training course, learners need skills that improve confidence, job value, and readiness for customer-facing office work. Alongside core admin knowledge, the course supports customer support skills, communication, and practical approaches to service quality.
- Build a clear base for customer service admin roles.
- Improve confidence with enquiries, complaints, calls, and customer messages.
- Strengthen your CV with CRM, records, filing, time management, and business etiquette.
- Develop a more organised approach to customer information and follow-up tasks.
- Prepare for entry-level customer service and admin roles.
- Study online around work, job searching, family, or career goals.
- Gain certification to support CPD, job applications, and career growth.
This course helps learners become more organised, confident, and service-focused in customer-facing admin settings.
Learning Outcome
By the end of this course, you will be able to:
- Understand how CRM supports customer service admin work.
- Analyse how records, databases, and filing systems improve service.
- Develop communication skills for calls, emails, and workplace contact.
- Apply complaint-handling skills for calm and helpful responses.
- Evaluate the behaviours and duties of an effective administrator.
- Show organised approaches to time, records, and daily admin tasks.
- Use customer service admin skills to support accuracy and service quality.
Who Is This Course For?
Who Is This Course For?- Aspiring Customer Service Administrators entering office-based service roles.
- Beginners building CRM, communication, and admin knowledge.
- Customer service assistants moving into admin or CRM support.
- Career changers seeking customer service and business admin training.
- Adults returning to learning with clear job-focused goals.
- Reception, front-desk, or office support staff improving customer handling.
- Learners seeking certification for customer service or admin roles.
Certificate of Achievement
Earn Your Accredited Certificate with Transcript
Save 20% with the coupon code SKILL20
Show Your Certified Identity with a CPD-QS Certificate
Perfect for employers, clients, or academic verification.
Career Path
Career PathSalary ranges vary by location, sector, employer, and experience. As a UK guide, Admin Assistant roles often pay £21,000–£28,000. Customer Service Administrator roles may range from £18,393–£25,579. Also, CRM Administrator pay averages around £31,806.
- Customer Service Administrator: £18,000–£26,000 per year.| Supports enquiries, updates customer records and helps service teams maintain clear, reliable communication.
- Administrative Assistant: £21,000–£28,000 per year.| Handles emails, filing, data records, scheduling support and general office administration.
- Service Administrator: £23,000–£30,000 per year.| Coordinates customer updates, service requests and communication between customers and internal teams.
- CRM Administrator: £27,000–£34,000+ per year.| Maintains CRM data, supports customer information accuracy and helps teams use records effectively.
- Customer Service Team Leader: £25,000–£35,000+ per year.| Supports team performance, service standards and customer communication across busy service environments.
Frequently Asked Questions
A customer service admin supports customers while handling office tasks. This can include answering enquiries, updating records, using CRM systems, managing complaints, organising files, and supporting communication between customers and internal teams. This Customer Service Admin Course Online UK helps beginners build these core workplace skills.
A strong course should cover customer communication, CRM, complaint handling, telephone skills, record keeping, filing systems, and office organisation. This customer service administrator course online suits learners seeking practical customer service training linked to customer service and administration roles.
The five key customer service skills are communication, patience, problem-solving, empathy, and product or service awareness. Customer support skills such as organisation, CRM knowledge, and accurate record keeping are also valuable in admin roles.
Yes, admin can be a good career for people who enjoy organisation, communication, and supporting business operations. It can lead to customer service, office administration, service coordination, CRM support, and team leadership roles.
Admin jobs can be busy because they involve communication, records, deadlines, and customer requests. The right customer service skills training can help learners become more confident with these responsibilities.
You can gain admin work experience through volunteering, internships, entry-level customer service roles, reception work, office support tasks, or temporary admin jobs. Completing a customer service administrator course online can also strengthen your CV.
It covers how businesses organise customer information, maintain records, manage interactions, and strengthen relationships. This course provides useful foundations for learners considering a customer relationship management course, customer relations course, or client relationship training.
Customer support training generally focuses on resolving customer questions and service issues, while a customer care course often focuses more broadly on the customer experience. Both require clear service communication skills, problem-solving, and consistent service standards.
Customer Service Admin Reviews
A fantastic introduction to customer service administration. The CRM modules were clear and highly relevant to modern workplaces.
Really enjoyed this course. It helped me improve my confidence with customer communication and record keeping.
A well-structured programme that covers both customer service and administration. I found the CRM content very informative.
Curriculum
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Introduction to Customer Relationship Management (CRM)
00:23:00
00:23:00 -
CRM Fundamentals
00:23:00
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CRM Strategies
00:34:00
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CRM Databases
00:22:00
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Deepening Customer Relationship
00:23:00
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Handling Customer Complaints
00:21:00
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Skills of an Effective Administrator
00:16:00
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Business Etiquette
00:20:00
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Business Telephone Skills
00:20:00
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Time Management
00:36:00
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Record Keeping and Filing Systems
00:29:00
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Communication Skills
00:26:00
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Organisational Skills
00:26:00
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TAKE ALL COURSES FOR £99-
Duration:5 hours, 19 minutes
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Access:1 Year
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Units:14
