Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Admin has been specially designed to help learners gain a good command of Customer Service Admin, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Service Admin, you will gain both practical and theoretical understanding of Customer Service Admin that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.
|Module 01: Introduction to Customer Relationship Management (CRM)|
|Introduction to Customer Relationship Management (CRM)||00:23:00|
|Module 02: CRM Fundamentals|
|Module 03: CRM Strategies|
|Module 04: CRM Databases|
|Module 05: Deepening Customer Relationship|
|Deepening Customer Relationship||00:23:00|
|Module 06: Handling Customer Complaints|
|Handling Customer Complaints||00:21:00|
|Module 07: Skills of an Effective Administrator|
|Skills of an Effective Administrator||00:16:00|
|Module 08: Business Etiquette|
|Module 09: Business Telephone Skills|
|Business Telephone Skills||00:20:00|
|Module 10: Time Management|
|Module 11: Record Keeping and Filing Systems|
|Record Keeping and Filing Systems||00:29:00|
|Module 13: Communication Skills|
|Module 12: Organisational Skills|