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Level
Advanced

Units
13
Duration
11.96 Hours

GET LIFETIME ACCESS TO THIS COURSE AND 2500+ OTHER COURSES FOR ONLY £99. FIND OUT MORE

  • Course Highlights

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Admin has been specially designed to help learners gain a good command of Customer Service Admin, providing them with a solid foundation of knowledge to become a qualified professional.

Through this Customer Service Admin, you will gain both practical and theoretical understanding of Customer Service Admin that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.

Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. 

  • Learning outcome
  • Get a deep understanding of the Customer Service Admin just in hours not years
  • Familiar yourself with the recent development and updates of the relevant industry
  • Know how to use your theoretical and practical knowledge to adapt in any working environment
  • Get help from our expert tutors anytime you need
  • Access to course contents that are designed and prepared by industry professionals
  • Study at your convenient time and from wherever you want
  • Requirements
  • No formal qualifications required, anyone from any academic background can take this course.
  • Access to any internet-enabled smart device.
  • Why should I take this course?
  • 5+ hour of on-demand video lectures and downloadable resources.
  • Affordable premium-quality E-learning content, you can learn at your own pace.
  • You will receive a completion certificate upon completing the course.
  • Internationally recognized Accredited Qualification will boost up your resume.
  • You will learn the researched and proven approach adopted by successful salespeople to transform their careers.
  • You will be able to incorporate various practical sales techniques successfully and understand your customers better.

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:23:00
Module 02: CRM Fundamentals
CRM Fundamentals 00:23:00
Module 03: CRM Strategies
CRM Strategies 00:34:00
Module 04: CRM Databases
CRM Databases 00:22:00
Module 05: Deepening Customer Relationship
Deepening Customer Relationship 00:23:00
Module 06: Handling Customer Complaints
Handling Customer Complaints 00:21:00
Module 07: Skills of an Effective Administrator
Skills of an Effective Administrator 00:16:00
Module 08: Business Etiquette
Business Etiquette 00:20:00
Module 09: Business Telephone Skills
Business Telephone Skills 00:20:00
Module 10: Time Management
Time Management 00:36:00
Module 11: Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:29:00
Module 13: Communication Skills
Communication Skills 00:26:00
Module 12: Organisational Skills
Organisational Skills 00:26:00

Don't just take our word for it

Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.
Aarini Sinha
Aarini Sinha
It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.
Varsha Sivamohan
Varsha Sivamohan
I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.
Judith Taylor
Judith Taylor
The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support
Charlie Anderson
Charlie Anderson
Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it. Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.
Parmjit Dosanjh
Parmjit Dosanjh
I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.
Shan
Shan
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