Course Highlights
Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Adviser has been specially designed to help learners gain a good command of Customer Service Adviser, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Service Adviser, you will gain both practical and theoretical understanding of Customer Service Adviser that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.
Learning outcome
- Familiar yourself with the recent development and updates of the relevant industry
- Know how to use your theoretical knowledge to adapt in any working environment
- Get help from our expert tutors anytime you need
- Access to course contents that are designed and prepared by industry professionals
- Study at your convenient time and from wherever you want
Course media
Why should I take this course?
- Affordable premium-quality E-learning content, you can learn at your own pace.
- You will receive a completion certificate upon completing the course.
- Internationally recognized Accredited Qualification will boost up your resume.
- You will learn the researched and proven approach adopted by successful people to transform their careers.
- You will be able to incorporate various techniques successfully and understand your customers better.
Requirements
- No formal qualifications required, anyone from any academic background can take this course.
- Access to a computer or digital device with internet connectivity.
Course Curriculum
Course Curriculum
| Module One: The Basics (I) | |||
| The Basics (I) | 00:08:00 | ||
| Module Two: The Basics (II) | |||
| The Basics (II) | 00:06:00 | ||
| Module Three: Phone Etiquette | |||
| Phone Etiquette | 00:06:00 | ||
| Module Four: Tools | |||
| Tools | 00:06:00 | ||
| Module Five: Speaking Like a Star | |||
| Speaking Like a Star | 00:07:00 | ||
| Module Six: Types of Questions | |||
| Types of Questions | 00:08:00 | ||
| Module Seven: Benchmarking | |||
| Benchmarking | 00:06:00 | ||
| Module Eight: Goal Setting | |||
| Goal Setting | 00:07:00 | ||
| Module Nine: Key Steps | |||
| Key Steps | 00:07:00 | ||
| Module Ten: Closing | |||
| Closing | 00:07:00 | ||
Don't just take our word for it
1 Year Access 
4 Students 
1 hour, 8 minutes