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Course Curriculum

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:23:00
Module 02: CRM Fundamentals
CRM Fundamentals 00:23:00
Module 03: CRM Strategies
CRM Strategies 00:34:00
Module 04: CRM Databases
CRM Databases 00:22:00
Module 05: Deepening Customer Relationship
Deepening Customer Relationship 00:24:00
Module 06: Handling Customer Complaints
Handling Customer Complaints 00:21:00
Module 07: Introduction to Customer Service
Introduction to Customer Service 00:24:00
Module 08: What’s Different about Good Customer Service?
What’s Different about Good Customer Service? 00:13:00
Module 09: Customer Service Communication Strategies
Customer Service Communication Strategies 00:25:00
Module 10: Building Rapport Over the Phone
Building Rapport Over the Phone 00:25:00
Module 11: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:29:00
Module 12: Problem Solving over the Phone
Problem Solving over the Phone 01:05:00

Customer Service Representative

4.6( 8 REVIEWS )
1 STUDENTS
Duration: 5.47 Hours
$34.75
TAKE THIS COURSE
Customer Service Representative
  • Course Highlights

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Representative has been specially designed to help learners gain a good command of Customer Service Representative, providing them with a solid foundation of knowledge to become a qualified professional.

Through this Customer Service Representative, you will gain both practical and theoretical understanding of Customer Service Representative that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.

Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. 

  • Learning outcome
  • Get a deep understanding of the Customer Service Representative just in hours not years
  • Familiar yourself with the recent development and updates of the relevant industry
  • Know how to use your theoretical and practical knowledge to adapt in any working environment
  • Get help from our expert tutors anytime you need
  • Access to course contents that are designed and prepared by industry professionals
  • Study at your convenient time and from wherever you want
  • Requirements
  • No formal qualifications required, anyone from any academic background can take this course.
  • Access to any internet-enabled smart device.
  • Why should I take this course?
  • 5+ hours of on-demand video lectures and downloadable resources.
  • Affordable premium-quality E-learning content, you can learn at your own pace.
  • You will receive a completion certificate upon completing the course.
  • Internationally recognized Accredited Qualification will boost up your resume.
  • You will learn the researched and proven approach adopted by successful salespeople to transform their careers.
  • You will be able to incorporate various practical sales techniques successfully and understand your customers better.

Testimonial

Hear what our happy students want to say
The modules are easy to understand and there is help available if required. Besides great collection of exciting topics which make you come back for more.
It was a pleasure to do a course in SkillUp. The course is well organized and I could study at my own pace.
Super varied course content. From Healthcare and fitness to Therapeutic courses. What I particularly like are the course modules and the way they are arranged gradually. With my nutritional background, I have come to know and love completely different perspectives.
Recommendable! A unique experience, the courses have every detail covered. Enjoyed the course through and through.
The price is reasonable, and you know upfront of your costs. I would recommend Skill Up to learners who want to excel their skills or looking for self-development.
The modules are easy to understand and there is help available if required. Besides great collection of exciting topics which make you come back for more.
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