Course Highlights
Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Representative has been specially designed to help learners gain a good command of Customer Service Representative, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Service Representative, you will gain both practical and theoretical understanding of Customer Service Representative that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.
Learning outcome
- Familiar yourself with the recent development and updates of the relevant industry
- Know how to use your theoretical knowledge to adapt in any working environment
- Get help from our expert tutors anytime you need
- Access to course contents that are designed and prepared by industry professionals
- Study at your convenient time and from wherever you want
Course media
Why should I take this course?
- Affordable premium-quality E-learning content, you can learn at your own pace.
- You will receive a completion certificate upon completing the course.
- Internationally recognized Accredited Qualification will boost up your resume.
- You will learn the researched and proven approach adopted by successful people to transform their careers.
- You will be able to incorporate various techniques successfully and understand your customers better.
Requirements
- No formal qualifications required, anyone from any academic background can take this course.
- Access to a computer or digital device with internet connectivity.
Course Curriculum
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Introduction to Customer Relationship Management (CRM)
00:23:00
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CRM Fundamentals
00:23:00
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CRM Strategies
00:34:00
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CRM Databases
00:22:00
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Deepening Customer Relationship
00:24:00
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Handling Customer Complaints
00:21:00
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Introduction to Customer Service
00:24:00
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What’s Different about Good Customer Service?
00:13:00
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Customer Service Communication Strategies
00:25:00
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Building Rapport Over the Phone
00:25:00
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Active Listening and Managing Tough Callers
00:29:00
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Problem Solving over the Phone
01:05:00
Offer Ends in

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Duration:5 hours, 28 minutes
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Access:1 Year
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Units:12

