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Benefits You will get
- Affordable, engaging & premium-quality e-learning study materials
- Assessment through Tests and Quizzes and instant result
- Internationally recognized accredited qualification
- Dedicated support team working 24/7
- Access to course content on mobile, tablet or desktop from anywhere anytime
- Personalized learning – Learn at your own pace, time and place
- A vast array of fascinating subjects
- Regularly updated contents
Description
Whether you are a call center trainer looking for quality training materials that will truly benefit your agents or a call center agent and want to develop your skills and knowledge to provide excellent customer service to the clients, then you are in luck.
This Diploma in Customer Service and Call Centre Training course is designed to help you expertly handle customer calls, manages account queries, customer complaints, objections or support issues and ensure that every caller receives the best conceivable service.
This comprehensive course will also provide you with the skill-building in every aspect of interacting with customers, identify tools to enhance communication skill, understand your customers need, deal with complex customers and create followers every single time you engage with your customers.
Requirements:
- Anyone with any academic background can enroll into this course.
- A device with an active internet connection
Assesment:
We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.
Certification:
The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days
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Course Curriculum
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Módulo Uno: Primeros Pasos
00:05:00 -
Módulo Dos: Quiénes Somos y Qué Hacemos
00:30:00
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Módulo Tres: Estableciendo tu Actitud
00:30:00
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Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes
00:30:00
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Módulo Cinco: Generando Negocios Reiterados
00:30:00
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Módulo Seis: Atención al Cliente en Persona
00:20:00
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Módulo Siete: Dar Atención al Cliente Por Teléfono
00:30:00
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Módulo Ocho: Proveer Atención al Cliente de forma Electrónica
00:20:00
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Módulo Nueve: Recuperando Clientes Difíciles
00:20:00
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Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones
00:20:00
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Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión
00:10:00
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Módulo Doce: Cierre
00:05:00
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Módulo Uno: Primeros Pasos
00:05:00
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Módulo Dos: Conceptos Básicos (I)
00:15:00
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Módulo Tres: Conceptos Básicos (II)
00:15:00
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Módulo Cuatro: Etiqueta Telefónica
00:15:00
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Módulo Cinco: Herramientas
00:15:00
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Módulo Seis: Hablando como una Estrella
00:15:00
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Módulo Siete: Tipos de Preguntas
00:15:00
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Módulo Ocho: Estableciendo Puntos de Referencia
00:15:00
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Módulo Nueve: Estableciendo Metas
00:30:00
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Módulo Diez: Pasos Clave
00:15:00
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Módulo Once: Cerrando
00:15:00
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Módulo Doce: Cierre
00:05:00
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Presente su tarea
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Duration:7 hours, 5 minutes
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Access:1 Year
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Units:25
Want to get everything for £149
Take Lifetime Pack