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4 Reviews
125 Students
Overview
Office Skills and Receptionist training shapes confident front-desk capability while strengthening administrative coordination across modern workplaces. This diploma aligns closely with office admin structures, receptionist duties, customer interaction, and telephone conduct. Therefore, learners build structured office awareness, professional communication habits, and organised working methods. Moreover, the Office Skills and Receptionist course supports smooth daily operations, ensuring offices run efficiently, politely, and consistently while meeting contemporary business expectations.
Course Description
Every successful organisation relies on calm coordination and courteous communication. Therefore, this diploma introduces Office Skills and Receptionist development through admin support, structured management routines, and organised workflows. Moreover, learners explore how offices function effectively while reception desks maintain welcoming professionalism.
Additionally, the programme highlights customer relations, receptionist responsibilities, and professional telephone etiquette. Consequently, communication accuracy improves, visitor handling becomes refined, and administrative tasks align with organisational priorities. The Office Skills and Receptionist course also reinforces reliability within fast-paced office environments.
Furthermore, recommended reading enhances workplace awareness, while administrative management content promotes consistency and accountability. As a result, learners progress with confidence, supported by the Office Skills and Receptionist course structure, which reflects current office expectations across UK organisations.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Key Benefits
- Strengthens administrative coordination across office settings
- Builds courteous receptionist communication techniques
- Improves organisational workflow efficiency
- Supports professional telephone conduct
- Enhances customer-facing confidence
Certificate of Achievement
Free QLS Certificate Included
Quality Licence Scheme Endorsed Certificate
Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post.
An extra £10 postage charge will be required for students leaving overseas.
Skill Up Recognised Certificate
Upon successfully completing this course, you can request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.
1. PDF Certificate + PDF Transcript: FREE With This Course
2. Hard Copy Certificate + Hard Copy Transcript: £19.99
3. Delivery Charge: £10.00 (Applicable for International Students)
Note: There are no discount coupons available for this course at the moment.
Learning Outcome
- Apply structured administrative management processes
- Organise office systems with clarity
- Manage receptionist responsibilities effectively
- Communicate professionally with visitors and callers
- Support customer relations within business environments
Who Is This Course For?
- Office-based job starters
- Front-desk support staff
- Career switchers entering administration
- Small business support teams
- Individuals seeking Office Skills and Receptionist course certification
Career Path
- Receptionist: £20,000–£24,000
- Office Administrator: £22,000–£27,000
- Administrative Assistant: £23,000–£28,000
- Senior Administrator: £28,000–£35,000
- Office Manager: £32,000–£45,000
Frequently Asked Questions
It covers admin support, receptionist duties, organisational methods, customer relations, and professional telephone techniques.
Yes, it introduces structured office processes without prior background requirements.
Yes, learners receive a free certificate upon completion.
It prepares learners for reception, administration, and office coordination roles.
Yes, the curriculum reflects UK office practices and employer expectations.
Curriculum
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Introduction to Reception and Receptionist
00:26:00 -
Business Telephone Skills
00:19:00
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Representing Your Boss and Company
00:34:00
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Mail Services and Shipping
00:25:00
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Travel Arrangements
00:26:00
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Organising Meeting and Conferences
00:25:00
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Time Management
00:35:00
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Record Keeping and Filing Systems
00:28:00
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Business Writing Skills
00:39:00
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Organisational Skills
00:25:00
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Communication Skills
00:25:00
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Customer Service
00:16:00
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Effective Planning and Scheduling
00:46:00
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Invoicing/Petty Cash
00:27:00
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Module One – Getting Started
00:30:00
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Module Two – Getting Organized (I)
01:00:00
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Module Three – Getting Organized (II)
01:00:00
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Module Four – Managing Time
01:00:00
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Module Five – Getting It All Done On Time
01:00:00
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Module Six – Special Tasks
01:00:00
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Module Seven – Verbal Communication Skills
01:00:00
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Module Eight – Non-Verbal Communication Skills
01:00:00
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Module Nine – Empowering Yourself
01:00:00
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Module Ten – The Team of Two
01:00:00
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Module Eleven – Taking Care of Yourself
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Why Your Office Needs Administrative Procedures
01:00:00
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Module Three – Gathering the Right Tools
01:00:00
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Module Four – Identifying Procedures to Include
01:00:00
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Module Five – Top Five Procedures to Record
01:00:00
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Module Six – What to Include in Your Binder (I)
01:00:00
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Module Seven – What to Include in Your Binder (II)
01:00:00
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Module Eight – Organizing Your Binder
01:00:00
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Module Nine – What Not to Include in the Procedure Guide
01:00:00
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Module Ten – Share Office Procedure Guide
01:00:00
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Module Eleven – Successfully Executing the Guide
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Remove the Clutter
01:00:00
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Module Three – Prioritize
01:00:00
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Module Four – Scheduling Your Time
01:00:00
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Module Five – To Do Lists
01:00:00
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Module Six – Paper and Paperless Storage
01:00:00
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Module Seven – Organization in Your Work Area
01:00:00
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Module Eight – Tools to Fight Procrastination
01:00:00
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Module Nine – Organizing Your Inbox
01:00:00
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Module Ten – Avoid the Causes of Disorganization
01:00:00
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Module Eleven – Discipline is the Key to Stay Organized
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Organisational Skills Course for Administrator- Activities
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Receptionist
00:30:00
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Importance of Receptionist
00:15:00
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Different Types of Receptionist & Roles
01:00:00
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Communication Skills for Receptionist
01:00:00
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Telephone Skills
01:00:00
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Listening Skills
01:00:00
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Taking Messages
00:30:00
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Presenting & Appearance
00:30:00
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Reservation Procedure
00:15:00
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Confidentiality Checklist
00:15:00
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Being Organized as Receptionist
00:15:00
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Becoming a Successful Receptionist
00:15:00
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Module One – Getting Started
00:30:00
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Module Two – The Right Attitude Starts with You
01:00:00
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Module Three – Stress Management (Internal Stressors)
01:00:00
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Module Four – Stress Management (External Stressors)
00:30:00
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Module Five – Transactional Analysis
01:00:00
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Module Six – Why are Some Customers Difficult
01:00:00
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Module Seven – Dealing with the Customer Over the Phone
01:00:00
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Module Eight – Dealing with the Customer In Person
01:00:00
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Module Nine – Sensitivity in Dealing with Customers
01:00:00
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Module Ten – Scenarios of Dealing with a Difficult Customer
01:00:00
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Core Skills Required
01:00:00
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Module Three – Self-Management (I)
01:00:00
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Module Four – Self-Management (II)
01:00:00
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Module Five – Time Management (I)
01:00:00
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Module Six – Time Management (II)
01:00:00
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Module Seven – Organizing and Planning (I)
01:00:00
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Module Eight – Organizing and Planning (II)
01:00:00
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Module Nine – Communication (I)
01:00:00
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Module Ten – Communication (II)
01:00:00
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Module Eleven – Additional Challenges
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Professional Telephone Receptionist Course- Activities
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Recommended Reading : Office Admin and Receptionist Course
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Mock Exam- Office Admin and Receptionist Course
00:30:00
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Final Exam- Office Admin and Receptionist Course
00:30:00
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Submit Your Assignment & Order QLS Certificate
Offer Ends in
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Duration:Self-paced Learning
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Access:1 Year
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Units:92
