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Course Curriculum

Course Curriculum

Introduction
Introduction – Welcome from Alan Stevens 00:02:00
Difficult Conversations
Why Are Some Conversations Difficult? 00:02:00
Preparation 00:02:00
Set-Up and Room Layout 00:03:00
How to Start the Conversation 00:02:00
Active Listening and Responding 00:02:00
Ask Open and Supportive Questions 00:02:00
Focus on Facts, Not Personalities 00:01:00
Use of Tone and Body Language 00:02:00
Exploring Alternative Solutions 00:01:00
Handling Challenge 00:03:00
How to Close a Difficult Conversation 00:02:00
Conclusions
Summary – What We’ve Covered 00:01:00
Thank You and Next Steps 00:01:00

Handling Difficult Customers

4.7( 6 REVIEWS )
296 STUDENTS
$ 249.00
Handling Difficult Customers
  • Course Highlights

Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how to read people’s body language, use active listening effectively, and remain calm in stressful situations herein this effective well-respected Handling Difficult Customer course. 

The course aims to give you the opportunity to improve your people skills in a way that will set you apart from the competition. Investigate various models of excellent customer service, and techniques for improving the skill sets and approaches that your customer service representatives can quickly learn and implement. You’ll also learn to deal with any complaints that come up with professionalism.

Customers remember service impressions, which lead to ratings and word-of-mouth marketing. This course elaborately explains all about difficult conversations, how to prepare and start from the ground, be active and sympathetic while handling customer complaints, deliver alternative solutions, and set up and disclose impenetrable conversations.

Enrol in this masterpiece course and get your hands on excellent people expertise!

  • Learning outcome
  • Increase listening and responding skills significantly.
  • Encourage open and supportive questioning.
  • Focus on facts and use proper tone and body language.
  • Acquire and incorporate policies that will guarantee high-quality customer support asap.
  • Understand the issues and provide alternative solutions.
  • Handle difficult customers with confidence and elegance.
  • Requirements
  • No formal qualifications required, anyone from any academic background can take this course.
  • Access to any internet-enabled smart device.
  • Who is this course for
  • People who need to make strategic decisions on how to improve their customer service standards.
  • Relationship administrators in customer service
  • People who work in customer service on the front lines
  • All involved in client acquisition and partnership building
  • Brand managers
  • Customer service executives
  • Front desk staff
  • Client service executives
  • Customer support executives
  • Account managers
  • Sales Managers
  • Project Managers
  • Team Leads
  • Entrepreneurs
  • Why should I take this course?
  • 1 hours of on-demand video lectures and downloadable resources.
  • Affordable premium-quality E-learning content, you can learn at your own pace.
  • You will receive a completion certificate upon completing the course.
  • Internationally recognized Accredited Qualification will boost up your resume.
  • You will learn the researched and proven approach adopted by successful salespeople to transform their careers.
  • You will be able to incorporate various practical sales techniques successfully and understand your customers better.

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