Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how to read people’s body language, use active listening effectively, and remain calm in stressful situations herein this effective well-respected Handling Difficult Customer course.
The course aims to give you the opportunity to improve your people skills in a way that will set you apart from the competition. Investigate various models of excellent customer service, and techniques for improving the skill sets and approaches that your customer service representatives can quickly learn and implement. You’ll also learn to deal with any complaints that come up with professionalism.
Customers remember service impressions, which lead to ratings and word-of-mouth marketing. This course elaborately explains all about difficult conversations, how to prepare and start from the ground, be active and sympathetic while handling customer complaints, deliver alternative solutions, and set up and disclose impenetrable conversations.
Enrol in this masterpiece course and get your hands on excellent people expertise!
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Introduction – Welcome from Alan Stevens
Why Are Some Conversations Difficult?
Set-Up and Room Layout
How to Start the Conversation
Active Listening and Responding
Ask Open and Supportive Questions
Focus on Facts, Not Personalities
Use of Tone and Body Language
Exploring Alternative Solutions
How to Close a Difficult Conversation
Summary – What We’ve Covered
Thank You and Next Steps
Mock Exam – Handling Difficult Customers
Final Exam – Handling Difficult Customers
Don't just take our word for it
Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.
It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.
I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.
The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable.
I am very grateful for the support
Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it.
Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.
I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.
I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪
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