Course Highlights
Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how to read people’s body language, use active listening effectively, and remain calm in stressful situations herein this effective well-respected Handling Difficult Customer course.
The course aims to give you the opportunity to improve your people skills in a way that will set you apart from the competition. Investigate various models of excellent customer service, and techniques for improving the skill sets and approaches that your customer service representatives can quickly learn and implement. You’ll also learn to deal with any complaints that come up with professionalism.
Customers remember service impressions, which lead to ratings and word-of-mouth marketing. This course elaborately explains all about difficult conversations, how to prepare and start from the ground, be active and sympathetic while handling customer complaints, deliver alternative solutions, and set up and disclose impenetrable conversations.
Enrol in this masterpiece course and get your hands on excellent people expertise!
Learning outcome
- Familiar yourself with the recent development and updates of the relevant industry
- Know how to use your theoretical knowledge to adapt in any working environment
- Get help from our expert tutors anytime you need
- Access to course contents that are designed and prepared by industry professionals
- Study at your convenient time and from wherever you want
Course media
Why should I take this course?
- Affordable premium-quality E-learning content, you can learn at your own pace.
- You will receive a completion certificate upon completing the course.
- Internationally recognized Accredited Qualification will boost up your resume.
- You will learn the researched and proven approach adopted by successful people to transform their careers.
- You will be able to incorporate various techniques successfully and understand your customers better.
Requirements
- No formal qualifications required, anyone from any academic background can take this course.
- Access to a computer or digital device with internet connectivity.
Course Curriculum
Course Curriculum
| Introduction | |||
| Introduction – Welcome from Alan Stevens | 00:02:00 | ||
| Difficult Conversations | |||
| Why Are Some Conversations Difficult? | 00:02:00 | ||
| Preparation | 00:02:00 | ||
| Set-Up and Room Layout | 00:03:00 | ||
| How to Start the Conversation | 00:02:00 | ||
| Active Listening and Responding | 00:02:00 | ||
| Ask Open and Supportive Questions | 00:02:00 | ||
| Focus on Facts, Not Personalities | 00:01:00 | ||
| Use of Tone and Body Language | 00:02:00 | ||
| Exploring Alternative Solutions | 00:01:00 | ||
| Handling Challenge | 00:03:00 | ||
| How to Close a Difficult Conversation | 00:02:00 | ||
| Conclusions | |||
| Summary – What We’ve Covered | 00:01:00 | ||
| Thank You and Next Steps | 00:01:00 | ||
| Mock Exam | |||
| Mock Exam – Handling Difficult Customers | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Handling Difficult Customers | 00:20:00 | ||
Don't just take our word for it
1 Year Access 
23 Students 
1 hour, 6 minutes