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Level 3 - Diploma

15.21 Hours


Course Description​

This course stands out as an essential stepping stone for individuals aiming to excel in the hospitality sector. As the frontline face of the hotel industry, a Hotel Receptionist plays a pivotal role in shaping the guest’s first impression. This Receptionist Course has been meticulously designed to equip learners with the knowledge and skills they need to shine in this position.

Starting with the basics, the Course takes students through the core duties. From managing reservations and greeting guests with warmth to handling inquiries, the course ensures that every attendee is well-versed in the daily operations at the hotel’s front desk. Moreover, emphasis is laid on the importance of effective communication, given that a Hotel Receptionist often bridges the gap between guests and other hotel departments.

Lastly, with the ever-evolving nature of the hospitality industry, this Receptionist Course highlights the future trends and expectations in the role of a Hotel Receptionist. It offers insights into the technological advancements that are redefining guest experiences and how a Hotel Receptionist can stay abreast of these changes. By the end of the course, learners will not only understand the intricacies of their role but will also be prepared for the dynamic future of hotel reception.

Learning outcome

  • Gain an understanding of the fundamental duties of a Hotel Receptionist.  
  • Develop communication skills tailored for hotel guest interactions.  
  • Master telephone etiquette in a hotel setting.  
  • Understand the importance of teamwork in hotel departments.  
  • Learn about safety and legal concerns in hospitality.  
  • Acquire strategies for stress management in high-paced environments.  
  • Stay updated with the evolving trends for future Hotel Receptionists.


  • An interest in the hospitality sector.  
  • Basic computer proficiency.  
  • Eagerness to improve communication skills.

Why should I take this course?

  • Acquire in-depth knowledge of the role of a Hotel Receptionist.  
  • Improve communication techniques specific to hotel guests.  
  • Gain a competitive edge in the hotel job market.  
  • Understand the intricacies of hospitality brand standards.  
  • Learn to be a team player in a multi-departmental setting.  
  • Enhance safety and administrative skills.  
  • Propel your career with an accredited diploma.

Career Path

  • Hotel Receptionist  
  • Guest Relations Manager  
  • Front Desk Supervisor  
  • Reservations Agent  
  • Hotel Manager  
  • Hospitality Consultant

Course Curriculum

Hotel Receptionist Diploma
An Overview of Hotel Reception 01:00:00
Hotel Reception Standard Procedures 00:30:00
Communication Skills Required for Hotel Reception 01:00:00
Customer Service in Hotel Reception 00:30:00
Telephone Handling in a Hotel 01:00:00
How to Handle Difficult Hotel Guests 00:30:00
Administrative Skills as a Hotel Receptionist 00:30:00
Computer Skills and Programs 00:15:00
Brand Standards in the Hospitality World 00:15:00
Being a Team Player: Working with Other Hotel Departments 00:15:00
Safety and Security in the Hotel 01:00:00
Sales and Marketing as a Hotel Receptionist 00:30:00
Dressing the Part: Creating the Professional Look in Hospitality 00:15:00
Keeping Stress Under Control on the Job 00:30:00
Legal Issues in Hospitality 00:30:00
The Future for Hotel Receptionists 00:30:00
Assignment – Hotel Receptionist Diploma 00:00:00

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