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Hotel Receptionist Diploma

CPD Accredited | Affordable Pricing | No Hidden Charges | 24/7 Tutor Support | Instant Access

course-highlight Course Highlights

This extensive course equips you with the fundamental information and abilities needed in the hospitality sector, paving the way for a prosperous career as a hotel receptionist. Discover how to effectively manage hotel reception, from comprehending basic operating procedures to demonstrating exceptional customer service and communication skills. Learn how to be professional under pressure, deal with challenging guests with elegance, and answer phone calls with assurance. Learn the computer and administrative skills that are essential for a hotel receptionist and make sure you are familiar with the newest hospitality software and hotel brand requirements.

You will become an essential component of the hotel’s ecology as a receptionist, working with other departments to ensure that visitors have a memorable stay. In order to improve your capacity to contribute to the success of the hotel, this course also includes safety, security, sales, and marketing techniques specifically designed for hotel receptionists. As you are ready to look the part and take on legal matters related to the hospitality industry, consider the potential positions and opportunities that await a hotel receptionist in the rapidly changing hospitality sector.

Gain proficiency in managing stress and functioning as a team member to flourish in your position as a hotel receptionist. This course is your ticket to a fulfilling career in hospitality, emphasising examples and abilities.

course-benefits Learning outcome

  • Understand the comprehensive role of a Hotel Receptionist in hospitality.
  • Master communication and customer service excellence as a Hotel Receptionist.
  • Learn telephone handling and difficult guest management techniques.
  • Acquire administrative and computer skills essential for a Hotel Receptionist.
  • Grasp the importance of safety, security, and legal knowledge in hospitality.
  • Enhance sales and marketing skills specific to a Hotel Receptionist role.
  • Prepare for the future with advanced skills and knowledge as a Hotel Receptionist.

course-why Why should I take this course?

  • Equip yourself with a versatile skill set required for a Hotel Receptionist.
  • Increase employability and career advancement opportunities in hospitality.
  • Gain insights into handling various challenges as a Hotel Receptionist.
  • Enhance teamwork and collaboration skills within hotel departments.
  • Stay ahead in your career with up-to-date knowledge and trends for a Hotel Receptionist.

course-why Career Path

  • Front Desk Manager
  • Guest Relations Officer
  • Customer Service Manager
  • Hotel Administrator
  • Concierge
  • Reservations Agent
  • Hospitality Coordinator

course-requirement Requirements

  • No prior experience is needed; enthusiasm for hospitality is a must.
  • Basic computer literacy for engaging with hospitality software.
  • A commitment to learning and applying new skills as a Hotel Receptionist.

Course Curriculum

  • play An Overview of Hotel Reception
    play 01:00:00
  • play Hotel Reception Standard Procedures
    play 00:30:00
  • play Communication Skills Required for Hotel Reception
    play 01:00:00
  • play Customer Service in Hotel Reception
    play 00:30:00
  • play Telephone Handling in a Hotel
    play 01:00:00
  • play How to Handle Difficult Hotel Guests
    play 00:30:00
  • play Administrative Skills as a Hotel Receptionist
    play 00:30:00
  • play Computer Skills and Programs
    play 00:15:00
  • play Brand Standards in the Hospitality World
    play 00:15:00
  • play Being a Team Player: Working with Other Hotel Departments
    play 00:15:00
  • play Safety and Security in the Hotel
    play 01:00:00
  • play Sales and Marketing as a Hotel Receptionist
    play 00:30:00
  • play Dressing the Part: Creating the Professional Look in Hospitality
    play 00:15:00
  • play Keeping Stress Under Control on the Job
    play 00:30:00
  • play Legal Issues in Hospitality
    play 00:30:00
  • play The Future for Hotel Receptionists
    play 00:30:00
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