Course Description
This course stands out as an essential stepping stone for individuals aiming to excel in the hospitality sector. As the frontline face of the hotel industry, a Hotel Receptionist plays a pivotal role in shaping the guest’s first impression. This Receptionist Course has been meticulously designed to equip learners with the knowledge and skills they need to shine in this position.
Starting with the basics, the Course takes students through the core duties. From managing reservations and greeting guests with warmth to handling inquiries, the course ensures that every attendee is well-versed in the daily operations at the hotel’s front desk. Moreover, emphasis is laid on the importance of effective communication, given that a Hotel Receptionist often bridges the gap between guests and other hotel departments.
Lastly, with the ever-evolving nature of the hospitality industry, this Receptionist Course highlights the future trends and expectations in the role of a Hotel Receptionist. It offers insights into the technological advancements that are redefining guest experiences and how a Hotel Receptionist can stay abreast of these changes. By the end of the course, learners will not only understand the intricacies of their role but will also be prepared for the dynamic future of hotel reception.
Learning outcome
- Gain an understanding of the fundamental duties of a Hotel Receptionist.
- Develop communication skills tailored for hotel guest interactions.
- Master telephone etiquette in a hotel setting.
- Understand the importance of teamwork in hotel departments.
- Learn about safety and legal concerns in hospitality.
- Acquire strategies for stress management in high-paced environments.
- Stay updated with the evolving trends for future Hotel Receptionists.
Requirements
- An interest in the hospitality sector.
- Basic computer proficiency.
- Eagerness to improve communication skills.
Why should I take this course?
- Acquire in-depth knowledge of the role of a Hotel Receptionist.
- Improve communication techniques specific to hotel guests.
- Gain a competitive edge in the hotel job market.
- Understand the intricacies of hospitality brand standards.
- Learn to be a team player in a multi-departmental setting.
- Enhance safety and administrative skills.
- Propel your career with an accredited diploma.
Career Path
- Hotel Receptionist
- Guest Relations Manager
- Front Desk Supervisor
- Reservations Agent
- Hotel Manager
- Hospitality Consultant
Course Curriculum
| Hotel Receptionist Diploma | |||
| An Overview of Hotel Reception | 01:00:00 | ||
| Hotel Reception Standard Procedures | 00:30:00 | ||
| Communication Skills Required for Hotel Reception | 01:00:00 | ||
| Customer Service in Hotel Reception | 00:30:00 | ||
| Telephone Handling in a Hotel | 01:00:00 | ||
| How to Handle Difficult Hotel Guests | 00:30:00 | ||
| Administrative Skills as a Hotel Receptionist | 00:30:00 | ||
| Computer Skills and Programs | 00:15:00 | ||
| Brand Standards in the Hospitality World | 00:15:00 | ||
| Being a Team Player: Working with Other Hotel Departments | 00:15:00 | ||
| Safety and Security in the Hotel | 01:00:00 | ||
| Sales and Marketing as a Hotel Receptionist | 00:30:00 | ||
| Dressing the Part: Creating the Professional Look in Hospitality | 00:15:00 | ||
| Keeping Stress Under Control on the Job | 00:30:00 | ||
| Legal Issues in Hospitality | 00:30:00 | ||
| The Future for Hotel Receptionists | 00:30:00 | ||
| Assessment | |||
| Assignment – Hotel Receptionist Diploma | 00:00:00 | ||
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