Do you want to gain the ITIL Expert status? Then you’ll have to know about ITIL® Managing Across the Lifecycle. It is the final required certification in order to gain the ITIL Expert status.
This ITIL® Managing Across the Lifecycle Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organization’s service by bridging the service lifecycle stages.
You will get to know the process of stakeholder management, the communication system in a business, process integration, and managing services across the lifecycle. From this ITIL® Managing Across the Lifecycle course, you will also learn the ways of governance, measurement, implementation, and improvement in the ITIL lifecycle.
To make the learning process as easy as possible, the course breaks down the lesson in many sub-sections. For example, Communication and Stakeholder management provides you with knowledge of stakeholder management and communication and explains the role of business relationship management in communication. The Process Integration part describes the integration of service management processes through the service lifecycle. On the other hand, in Managing services across the service lifecycle section, you will learn how to identify and assess the needs of the stakeholders and customers and the requirements across all service lifecycle stages.
In short, after completing the course, you will be able to implement, assess, and improve service management in your business organization.
Take this course now and improve your business with the skills you gain from this course.
Course Curriculum
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Course Organization
00:11:00
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Course Conventions & Agenda
00:11:00
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The Practice of Service Management
00:19:00
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Service Value Across the Lifecycle
00:21:00
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Other Key Concepts
00:22:00
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Introduction to MaLC Summary
00:47:00
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Stakeholder Management
00:21:00
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Stakeholder Communication
00:17:00
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Stakeholder Management & Communication Summary
00:15:00
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Process Integration Across the Lifecycle
00:26:00
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Service Strategy
00:28:00
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Service Design
00:37:00
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Service Transition
00:41:00
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Service Operation
00:29:00
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Continual Service Improvement
00:07:00
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Process Integration Summary
00:14:00
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Stakeholder Needs
00:18:00
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Managing Cross-Lifecycle Processes
00:11:00
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Implementing & Improving Services
00:15:00
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Challenges, CSFs & Risks
00:27:00
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Managing Services Across
00:16:00
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Governance
00:25:00
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Organizational Structure
00:32:00
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Service Provider Types
00:15:00
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Governance Summary
00:13:00
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Measuring
00:23:00
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Measurement Frameworks
00:26:00
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Measurement Summary
00:11:00
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Implementing Service Management
00:13:00
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Assessing Service Management
00:35:00
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Improving Service Management
00:13:00
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Key Considerations
00:30:00
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Implementing & Improving Summary
00:17:00
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Workbooks – ITIL® Managing Across the Lifecycle – Video Training Course
Offer Ends in

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Duration:11 hours, 46 minutes
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Access:1 Year
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Units:34

