Course Highlights
Are you ready to embark on a thrilling journey into the heart of IT Service Management? Welcome to the ITIL® Practitioner course, your key to unlocking the secrets of ITSM success! In this transformative learning experience, we invite you to immerse yourself in a world of possibilities, where the principles and themes of ITIL come to life. This course is not just about theory; it’s about equipping you with practical knowledge and skills that will empower you to excel in the dynamic world of IT.
At its core, this course is your passport to understanding and implementing IT Service Management principles and themes. We’ll delve deep into the foundational concepts that drive ITSM, arming you with the tools and strategies needed to excel in today’s IT landscape. From change management to effective communication, you’ll gain mastery over essential skills that are in high demand across industries.
Continual Service Improvement (CSI) is not just a buzzword; it’s a powerful approach that will elevate your career. We’ll guide you through the intricacies of CSI, teaching you how to use metrics and measurements effectively to drive data-driven decisions. You’ll discover how to seamlessly integrate CSI with ITIL practices and extend its benefits beyond the conventional boundaries. By the end of this course, you’ll have the expertise to revolutionize your organization’s IT processes and propel your career to new heights.
In this dynamic learning environment, you can access expert guidance, interactive exercises, and a vibrant community of like-minded professionals. Whether you’re an aspiring IT leader, a seasoned practitioner, or someone eager to make a mark in the IT world, the ITIL® Practitioner course is your ticket to success. Join us today and become the driving force behind IT excellence!
Learning outcome
- Understand the four dimensions of service management
- Explain the ITIL service value chain
- Describe the seven ITIL processes
- Apply the Continual Service Improvement (CSI) approach
- Integrate CSI with ITIL and other frameworks
Course media
Why should I take this course?
- Become an ITIL Practitioner, one of the most in-demand IT certifications in the world
- Advance your career in IT service management
- Learn how to adopt and adapt ITIL to your organization’s unique needs
- Improve your organization’s IT services and outcomes
- Gain a competitive edge in the job market
Career Path
- IT Service Manager
- IT Consultant
- Service Delivery Manager
- Change Management Specialist
- IT Project Manager
Requirements
- Basic understanding of IT Service Management.
- Access to a computer with internet connectivity.
- Eagerness to learn and adapt.
Course Curriculum
Course Curriculum
| Introduction to ITIL Practitioner | |||
| Course Introduction | FREE | 00:14:00 | |
| ITSM & Continual Improvement | |||
| Learning Objectives | 00:06:00 | ||
| Selecting a Management System | 00:11:00 | ||
| Systems Thinking | 00:13:00 | ||
| The 4Ps | 00:13:00 | ||
| Communication & Management Systems | 00:14:00 | ||
| Organizational Capabilities | 00:10:00 | ||
| Adopt, Adapt & Realize | 00:15:00 | ||
| Outside-in vs Inside-out Thinking | 00:11:00 | ||
| Defining a Service | 00:05:00 | ||
| Metrics & Measurement | 00:06:00 | ||
| Improvement, the Practitioner & CSI | 00:10:00 | ||
| Driving IT Service Management Summary | 00:15:00 | ||
| Checkpoint | 00:16:00 | ||
| Principles & Themes | |||
| Learning Objectives | 00:04:00 | ||
| Principles | 00:24:00 | ||
| Themes | 00:09:00 | ||
| Principles & Themes in Practice | 00:08:00 | ||
| Principles & Themes Summary | 00:03:00 | ||
| Checkpoint | 00:07:00 | ||
| Organizational Change Management (OCM) | |||
| Learning Objectives | 00:02:00 | ||
| Role & Impact of OCM on Improvement | 00:07:00 | ||
| OCM Activities | 00:16:00 | ||
| OCM & Systems Thinking | 00:06:00 | ||
| OCM Summary | 00:06:00 | ||
| Checkpoint | 00:10:00 | ||
| Effective Communication to enable CSI | |||
| Learning Objectives | 00:01:00 | ||
| Value, Importance & Benefit of Good Communication | 00:05:00 | ||
| Principles of Communication | 00:11:00 | ||
| Role of Influence | 00:07:00 | ||
| Communication Summary | 00:05:00 | ||
| Checkpoint | 00:09:00 | ||
| Use Metrics & Measurement | |||
| Learning Objectives | 00:02:00 | ||
| CSFs, KPIs & Improvement | 00:18:00 | ||
| Analyze CSFs & KPIs in Context | 00:09:00 | ||
| Assessments | 00:04:00 | ||
| Use Metrics & Measurement Summary | 00:05:00 | ||
| Design a Report | 00:07:00 | ||
| Checkpoint | 00:08:00 | ||
| CSI Approach | |||
| Learning Objectives | 00:02:00 | ||
| It Depends | 00:09:00 | ||
| Approach Deconstructed | 00:25:00 | ||
| Goal Question Metric (GQM) Approach Introduction | 00:08:00 | ||
| CSI Approach Summary | 00:05:00 | ||
| Checkpoint | 00:07:00 | ||
| Integrating CSI with ITIL & Beyond | |||
| Learning Objectives | 00:01:00 | ||
| CSI Approach for the ITIL Practitioner | 00:07:00 | ||
| CSI Approach in ITIL | 00:25:00 | ||
| CSI Approach, PRINCE2 & RESILIA | 00:06:00 | ||
| Integrating CSI with ITIL & Beyond Summary | 00:03:00 | ||
| Checkpoint | 00:06:00 | ||
| Workbooks | |||
| Workbooks – ITIL® Practitioner – Video Training Course | 00:00:00 | ||
| Order Your Certificate | |||
| Order Your Certificate | 00:00:00 | ||
Don't just take our word for it
1 Year Access 
66 Students 
7 hours, 36 minutes