Course Highlights
Are you ready to embark on a thrilling journey into the heart of IT Service Management? Welcome to the ITIL® Practitioner course, your key to unlocking the secrets of ITSM success! In this transformative learning experience, we invite you to immerse yourself in a world of possibilities, where the principles and themes of ITIL come to life. This course is not just about theory; it’s about equipping you with practical knowledge and skills that will empower you to excel in the dynamic world of IT.
At its core, this course is your passport to understanding and implementing IT Service Management principles and themes. We’ll delve deep into the foundational concepts that drive ITSM, arming you with the tools and strategies needed to excel in today’s IT landscape. From change management to effective communication, you’ll gain mastery over essential skills that are in high demand across industries.
Continual Service Improvement (CSI) is not just a buzzword; it’s a powerful approach that will elevate your career. We’ll guide you through the intricacies of CSI, teaching you how to use metrics and measurements effectively to drive data-driven decisions. You’ll discover how to seamlessly integrate CSI with ITIL practices and extend its benefits beyond the conventional boundaries. By the end of this course, you’ll have the expertise to revolutionize your organization’s IT processes and propel your career to new heights.
In this dynamic learning environment, you can access expert guidance, interactive exercises, and a vibrant community of like-minded professionals. Whether you’re an aspiring IT leader, a seasoned practitioner, or someone eager to make a mark in the IT world, the ITIL® Practitioner course is your ticket to success. Join us today and become the driving force behind IT excellence!
Learning outcome
- Understand the four dimensions of service management
- Explain the ITIL service value chain
- Describe the seven ITIL processes
- Apply the Continual Service Improvement (CSI) approach
- Integrate CSI with ITIL and other frameworks
Course media
Why should I take this course?
- Become an ITIL Practitioner, one of the most in-demand IT certifications in the world
- Advance your career in IT service management
- Learn how to adopt and adapt ITIL to your organization’s unique needs
- Improve your organization’s IT services and outcomes
- Gain a competitive edge in the job market
Career Path
- IT Service Manager
- IT Consultant
- Service Delivery Manager
- Change Management Specialist
- IT Project Manager
Requirements
- Basic understanding of IT Service Management.
- Access to a computer with internet connectivity.
- Eagerness to learn and adapt.
Course Curriculum
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Course Introduction00:14:00
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Learning Objectives00:06:00
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Selecting a Management System00:11:00
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Systems Thinking00:13:00
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The 4Ps00:13:00
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Communication & Management Systems00:14:00
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Organizational Capabilities00:10:00
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Adopt, Adapt & Realize00:15:00
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Outside-in vs Inside-out Thinking00:11:00
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Defining a Service00:05:00
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Metrics & Measurement00:06:00
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Improvement, the Practitioner & CSI00:10:00
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Driving IT Service Management Summary00:15:00
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Checkpoint00:16:00
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Learning Objectives00:04:00
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Principles00:24:00
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Themes00:09:00
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Principles & Themes in Practice00:08:00
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Principles & Themes Summary00:03:00
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Checkpoint00:07:00
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Learning Objectives00:02:00
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Role & Impact of OCM on Improvement00:07:00
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OCM Activities00:16:00
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OCM & Systems Thinking00:06:00
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OCM Summary00:06:00
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Checkpoint00:10:00
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Learning Objectives00:01:00
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Value, Importance & Benefit of Good Communication00:05:00
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Principles of Communication00:11:00
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Role of Influence00:07:00
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Communication Summary00:05:00
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Checkpoint00:09:00
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Learning Objectives00:02:00
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CSFs, KPIs & Improvement00:18:00
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Analyze CSFs & KPIs in Context00:09:00
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Assessments00:04:00
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Use Metrics & Measurement Summary00:05:00
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Design a Report00:07:00
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Checkpoint00:08:00
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Learning Objectives00:02:00
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It Depends00:09:00
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Approach Deconstructed00:25:00
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Goal Question Metric (GQM) Approach Introduction00:08:00
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CSI Approach Summary00:05:00
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Checkpoint00:07:00
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Learning Objectives00:01:00
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CSI Approach for the ITIL Practitioner00:07:00
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CSI Approach in ITIL00:25:00
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CSI Approach, PRINCE2 & RESILIA00:06:00
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Integrating CSI with ITIL & Beyond Summary00:03:00
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Checkpoint00:06:00
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Workbooks – ITIL® Practitioner – Video Training Course
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Order Your Certificate
14-Day Money-Back Guarantee
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Duration:7 hours, 36 minutes
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Access:1 Year
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Units:53
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