• LOGIN
  • No products in the cart.

Login

Course Curriculum

Course Curriculum

Introduction to ITIL Practitioner
Course Introduction FREE 00:14:00
ITSM & Continual Improvement
Learning Objectives 00:06:00
Selecting a Management System 00:11:00
Systems Thinking 00:13:00
The 4Ps 00:13:00
Communication & Management Systems 00:14:00
Organizational Capabilities 00:10:00
Adopt, Adapt & Realize 00:15:00
Outside-in vs Inside-out Thinking  00:11:00
Defining a Service 00:05:00
Metrics & Measurement 00:06:00
Improvement, the Practitioner & CSI 00:10:00
Driving IT Service Management Summary  00:15:00
Checkpoint  00:16:00
Principles & Themes
Learning Objectives 00:04:00
Principles 00:24:00
Themes 00:09:00
Principles & Themes in Practice  00:08:00
Principles & Themes Summary 00:03:00
Checkpoint 00:07:00
Organizational Change Management (OCM)
Learning Objectives 00:02:00
Role & Impact of OCM on Improvement 00:07:00
OCM Activities 00:16:00
OCM & Systems Thinking  00:06:00
OCM Summary 00:06:00
Checkpoint 00:10:00
Effective Communication to enable CSI
Learning Objectives 00:01:00
Value, Importance & Benefit of Good Communication 00:05:00
Principles of Communication 00:11:00
Role of Influence 00:07:00
Communication Summary 00:05:00
Checkpoint 00:09:00
Use Metrics & Measurement
Learning Objectives 00:02:00
CSFs, KPIs & Improvement 00:18:00
Analyze CSFs & KPIs in Context 00:09:00
Assessments 00:04:00
 Use Metrics & Measurement Summary  00:05:00
Design a Report 00:07:00
 Checkpoint 00:08:00
CSI Approach
Learning Objectives 00:02:00
It Depends 00:09:00
Approach Deconstructed 00:25:00
Goal Question Metric (GQM) Approach Introduction 00:08:00
CSI Approach Summary 00:05:00
Checkpoint 00:07:00
Integrating CSI with ITIL & Beyond
Learning Objectives 00:01:00
CSI Approach for the ITIL Practitioner 00:07:00
CSI Approach in ITIL  00:25:00
CSI Approach, PRINCE2 & RESILIA  00:06:00
Integrating CSI with ITIL & Beyond Summary  00:03:00
Checkpoint 00:06:00
Workbooks
Workbooks – ITIL® Practitioner – Video Training Course 00:00:00

ITIL® Practitioner

4.8( 8 REVIEWS )
361 STUDENTS
$ 249.00
ITIL® Foundation

Description

ITIL® Practitioner Course provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It offers practical advice, confidence and useful know-how to take and adapt the ITIL framework to the needs of an organization.

  • Learning outcome
  • Grasp the basics of design, implementation, operation, and maintenance of IT services.
  • Learn the principles and themes of ITIL, Organizational Change Management (OCM), Effective Communication.
  • Learn how to integrate Continual Service Improvement (CSI) with ITIL & Beyond.
  • Practical knowledge needed to fast track your career.

Requirements

  • Learners will need regular access to a computer with an internet connection.
  • High-speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.
  • This course is available to all learners, of all academic backgrounds.
  • Why should I take this course?
  • 7.5+ hours of high-quality e-learning content.
  • Course completion certificate.
  • To practice the adoption and adaptation of ITIL® in the organization.
  • To build a culture of continuous service improvement so that you can achieve your business goals and objectives.
  • To integrate this amazing framework into your organization, ensuring continuous improvement.

Testimonial

Hear what our happy students want to say

Setup Menus in Admin Panel