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Course Curriculum

Course Curriculum

Introduction to ITIL Practitioner
Course Introduction FREE 00:14:00
ITSM & Continual Improvement
Learning Objectives 00:06:00
Selecting a Management System 00:11:00
Systems Thinking 00:13:00
The 4Ps 00:13:00
Communication & Management Systems 00:14:00
Organizational Capabilities 00:10:00
Adopt, Adapt & Realize 00:15:00
Outside-in vs Inside-out Thinking  00:11:00
Defining a Service 00:05:00
Metrics & Measurement 00:06:00
Improvement, the Practitioner & CSI 00:10:00
Driving IT Service Management Summary  00:15:00
Checkpoint  00:16:00
Principles & Themes
Learning Objectives 00:04:00
Principles 00:24:00
Themes 00:09:00
Principles & Themes in Practice  00:08:00
Principles & Themes Summary 00:03:00
Checkpoint 00:07:00
Organizational Change Management (OCM)
Learning Objectives 00:02:00
Role & Impact of OCM on Improvement 00:07:00
OCM Activities 00:16:00
OCM & Systems Thinking  00:06:00
OCM Summary 00:06:00
Checkpoint 00:10:00
Effective Communication to enable CSI
Learning Objectives 00:01:00
Value, Importance & Benefit of Good Communication 00:05:00
Principles of Communication 00:11:00
Role of Influence 00:07:00
Communication Summary 00:05:00
Checkpoint 00:09:00
Use Metrics & Measurement
Learning Objectives 00:02:00
CSFs, KPIs & Improvement 00:18:00
Analyze CSFs & KPIs in Context 00:09:00
Assessments 00:04:00
 Use Metrics & Measurement Summary  00:05:00
Design a Report 00:07:00
 Checkpoint 00:08:00
CSI Approach
Learning Objectives 00:02:00
It Depends 00:09:00
Approach Deconstructed 00:25:00
Goal Question Metric (GQM) Approach Introduction 00:08:00
CSI Approach Summary 00:05:00
Checkpoint 00:07:00
Integrating CSI with ITIL & Beyond
Learning Objectives 00:01:00
CSI Approach for the ITIL Practitioner 00:07:00
CSI Approach in ITIL  00:25:00
CSI Approach, PRINCE2 & RESILIA  00:06:00
Integrating CSI with ITIL & Beyond Summary  00:03:00
Checkpoint 00:06:00
Workbooks
Workbooks – ITIL® Practitioner – Video Training Course 00:00:00
Order Your Certificate
Order Your Certificate New 00:00:00

ITIL® Practitioner

4.8( 8 REVIEWS )
363 STUDENTS
$ 249.00
TAKE THIS COURSE
ITIL® Foundation

Description

ITIL® Practitioner Course provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It offers practical advice, confidence and useful know-how to take and adapt the ITIL framework to the needs of an organization.

  • Learning outcome
  • Grasp the basics of design, implementation, operation, and maintenance of IT services.
  • Learn the principles and themes of ITIL, Organizational Change Management (OCM), Effective Communication.
  • Learn how to integrate Continual Service Improvement (CSI) with ITIL & Beyond.
  • Practical knowledge needed to fast track your career.

Requirements

  • Learners will need regular access to a computer with an internet connection.
  • High-speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.
  • This course is available to all learners, of all academic backgrounds.
  • Why should I take this course?
  • 7.5+ hours of high-quality e-learning content.
  • Course completion certificate.
  • To practice the adoption and adaptation of ITIL® in the organization.
  • To build a culture of continuous service improvement so that you can achieve your business goals and objectives.
  • To integrate this amazing framework into your organization, ensuring continuous improvement.

Testimonial

Hear what our happy students want to say
The modules are easy to understand and there is help available if required. Besides great collection of exciting topics which make you come back for more.
It was a pleasure to do a course in SkillUp. The course is well organized and I could study at my own pace.
Super varied course content. From Healthcare and fitness to Therapeutic courses. What I particularly like are the course modules and the way they are arranged gradually. With my nutritional background, I have come to know and love completely different perspectives.
Recommendable! A unique experience, the courses have every detail covered. Enjoyed the course through and through.
The price is reasonable, and you know upfront of your costs. I would recommend Skill Up to learners who want to excel their skills or looking for self-development.
The modules are easy to understand and there is help available if required. Besides great collection of exciting topics which make you come back for more.
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