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ITIL® Service Transition

Highlights
Curriculum
Testimonial

Do you want to know about ITIL® Service Transition? Are you preparing for the service offerings and agreements (SOA) exam? Then you’ve come to the right place.

This ITIL® Service Transition Course deals with ITIL service offerings and agreements. You’ll learn the proper ways of ITIL service offerings and agreements (SOA) and get proper knowledge on Structure, Technology & Implementation to achieve your business goals.

The course will help you to know the practical application of SOA practices to enable portfolio, service level, service catalog, demand, supplier, and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply this knowledge in the real world.

You’ll learn how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. You will also learn how the service offerings and agreement can be created to support both business and customers’ needs.

Take this course and gain the skills needed to deal with SOA issues with confidence. This course will also prepare you for the SOA exam.

Course Curriculum

Course Introduction
	Course Organization	FREE	00:06:00
	Course Conventions & Agenda		00:07:00
Service Transition
	Introduction to Service Transition		00:14:00
	Principles of Service Transition		00:15:00
	Service Transition Summary		00:04:00
Service Transition Processes
	Planning & Support		00:29:00
	Change Management		00:44:00
	Service Asset & Configuration Management		00:38:00
	Release & Deployment Management		00:33:00
	Service Validation & Testing		00:26:00
	Change Evaluation		00:35:00
	Knowledge Management		00:32:00
Common Service Transition Activities
	Common Activities		00:34:00
	Common Activities Summary		00:03:00
Structure, Technology & Implementation
	Organizing Service Transition		00:26:00
	Technology Considerations		00:08:00
	Implementing Service Transition		00:22:00
	Structure, Technology & Implementation Summary		00:05:00
Workbooks
	Workbooks – ITIL® Service Transition – Video Training Course		00:00:00
Mock Exam
	Mock Exam- ITIL® Service Transition – Video Training Course		00:20:00
Final Exam
	Final Exam- ITIL® Service Transition – Video Training Course		00:20:00

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