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Course Curriculum

Course Curriculum

Introduction – Welcome from Alan Stevens FREE 00:02:00
Difficult Conversations
Why Are Some Conversations Difficult? 00:02:00
Preparation 00:02:00
Set-Up and Room Layout 00:03:00
How to Start the Conversation 00:02:00
Active Listening and Responding 00:02:00
Ask Open and Supportive Questions 00:02:00
Focus on Facts, Not Personalities 00:01:00
Use of Tone and Body Language 00:02:00
Exploring Alternative Solutions 00:01:00
Handling Challenge 00:03:00
How to Close a Difficult Conversation 00:02:00
Summary – What We’ve Covered 00:01:00
Thank You and Next Steps 00:01:00
Mock Exam
Mock Exam – Managing Difficult Conversations 00:20:00
Final Exam
Final Exam – Managing Difficult Conversations 00:20:00
Order Your Certificate
Order Your Certificate New 00:00:00

Managing Difficult Conversations

4.7( 9 REVIEWS )
Managing Difficult Conversations


The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader’s job.

  • Learning outcome
  • Understand the circumstances that lead to difficult conversations.
  • Learn ways of handling difficult conversations.
  • Understand how to use empathy to facilitate a conversation.
  • Ask open and supportive questions.
  • Use tone and body language to great effect.
  • Handle challenges whilst remaining calm.
  • Learn how to reach an agreement and close the conversation gracefully.


  • Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course.
  • Why should I take this course?
  • High-quality e-learning content.
  • Course completion certificate.
  • Learn practical ways of handling difficult conversations.
  • Recognize the warning signs of impending aggression.
  • Communicate effectively in order to build stronger relationships and better outcomes.
  • Perfect course for managers who are responsible to help every team member improve.


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