Description
The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader’s job.

- Learning outcome

- Understand the circumstances that lead to difficult conversations.
- Learn ways of handling difficult conversations.
- Understand how to use empathy to facilitate a conversation.
- Ask open and supportive questions.
- Use tone and body language to great effect.
- Handle challenges whilst remaining calm.
- Learn how to reach an agreement and close the conversation gracefully.

Requirements
- Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course.
- Why should I take this course?
- High-quality e-learning content.
- Course completion certificate.
- Learn practical ways of handling difficult conversations.
- Recognize the warning signs of impending aggression.
- Communicate effectively in order to build stronger relationships and better outcomes.
- Perfect course for managers who are responsible to help every team member improve.










Testimonial
Hear what our happy students want to say


The modules are easy to understand and there is help available if required. Besides great collection of exciting topics which make you come back for more.
It was a pleasure to do a course in SkillUp. The course is well organized and I could study at my own pace.
Super varied course content. From Healthcare and fitness to Therapeutic courses. What I particularly like are the course modules and the way they are arranged gradually. With my nutritional background, I have come to know and love completely different perspectives.
Recommendable!
A unique experience, the courses have every detail covered. Enjoyed the course through and through.
The price is reasonable, and you know upfront of your costs. I would recommend Skill Up to learners who want to excel their skills or looking for self-development.
The modules are easy to understand and there is help available if required. Besides great collection of exciting topics which make you come back for more.
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