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Course Curriculum

Course Curriculum

Introduction
Introduction – Welcome from Alan Stevens FREE 00:02:00
Difficult Conversations
Why Are Some Conversations Difficult? 00:02:00
Preparation 00:02:00
Set-Up and Room Layout 00:03:00
How to Start the Conversation 00:02:00
Active Listening and Responding 00:02:00
Ask Open and Supportive Questions 00:02:00
Focus on Facts, Not Personalities 00:01:00
Use of Tone and Body Language 00:02:00
Exploring Alternative Solutions 00:01:00
Handling Challenge 00:03:00
How to Close a Difficult Conversation 00:02:00
Conclusions
Summary – What We’ve Covered 00:01:00
Thank You and Next Steps 00:01:00
Mock Exam
Mock Exam – Managing Difficult Conversations 00:20:00
Final Exam
Final Exam – Managing Difficult Conversations 00:20:00

Managing Difficult Conversations

4.7( 9 REVIEWS )
457 STUDENTS
$ 249.00
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Managing Difficult Conversations

Description

The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader’s job.

  • Learning outcome
  • Understand the circumstances that lead to difficult conversations.
  • Learn ways of handling difficult conversations.
  • Understand how to use empathy to facilitate a conversation.
  • Ask open and supportive questions.
  • Use tone and body language to great effect.
  • Handle challenges whilst remaining calm.
  • Learn how to reach an agreement and close the conversation gracefully.

Requirements

  • Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course.
  • Why should I take this course?
  • High-quality e-learning content.
  • Course completion certificate.
  • Learn practical ways of handling difficult conversations.
  • Recognize the warning signs of impending aggression.
  • Communicate effectively in order to build stronger relationships and better outcomes.
  • Perfect course for managers who are responsible to help every team member improve.

Testimonial

Hear what our happy students want to say
The modules are easy to understand and there is help available if required. Besides great collection of exciting topics which make you come back for more.
It was a pleasure to do a course in SkillUp. The course is well organized and I could study at my own pace.
Super varied course content. From Healthcare and fitness to Therapeutic courses. What I particularly like are the course modules and the way they are arranged gradually. With my nutritional background, I have come to know and love completely different perspectives.
Recommendable! A unique experience, the courses have every detail covered. Enjoyed the course through and through.
The price is reasonable, and you know upfront of your costs. I would recommend Skill Up to learners who want to excel their skills or looking for self-development.
The modules are easy to understand and there is help available if required. Besides great collection of exciting topics which make you come back for more.
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