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Managing Difficult Conversations

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, …

Highlights
Curriculum
Testimonial

Description

The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader’s job.

Understand the circumstances that lead to difficult conversations.
Learn ways of handling difficult conversations.
Understand how to use empathy to facilitate a conversation.
Ask open and supportive questions.
Use tone and body language to great effect.
Handle challenges whilst remaining calm.
Learn how to reach an agreement and close the conversation gracefully.

Requirements

High-quality e-learning content.
Course completion certificate.
Learn practical ways of handling difficult conversations.
Recognize the warning signs of impending aggression.
Communicate effectively in order to build stronger relationships and better outcomes.
Perfect course for managers who are responsible to help every team member improve.

Course Curriculum

Introduction
	Introduction – Welcome from Alan Stevens	FREE	00:02:00
Difficult Conversations
	Why Are Some Conversations Difficult?		00:02:00
	Preparation		00:02:00
	Set-Up and Room Layout		00:03:00
	How to Start the Conversation		00:02:00
	Active Listening and Responding		00:02:00
	Ask Open and Supportive Questions		00:02:00
	Focus on Facts, Not Personalities		00:01:00
	Use of Tone and Body Language		00:02:00
	Exploring Alternative Solutions		00:01:00
	Handling Challenge		00:03:00
	How to Close a Difficult Conversation		00:02:00
Conclusions
	Summary – What We’ve Covered		00:01:00
	Thank You and Next Steps		00:01:00
Mock Exam
	Mock Exam – Managing Difficult Conversations		00:20:00
Final Exam
	Final Exam – Managing Difficult Conversations		00:20:00
Order Your Certificate
	Order Your Certificate		00:00:00

Don't just take our word for it

Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.

Aarini Sinha

It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.

Varsha Sivamohan

I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.

Judith Taylor

The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support

Charlie Anderson

Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it. Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.

Parmjit Dosanjh

I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.

Shan

I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪

Sara Nana