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9 Reviews
19 Students
The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader’s job.
Managing Difficult Conversations Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Introduction – Welcome from Alan Stevens
00:02:00
00:02:00 -
Why Are Some Conversations Difficult?
00:02:00
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Preparation
00:02:00
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Set-Up and Room Layout
00:03:00
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How to Start the Conversation
00:02:00
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Active Listening and Responding
00:02:00
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Ask Open and Supportive Questions
00:02:00
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Focus on Facts, Not Personalities
00:01:00
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Use of Tone and Body Language
00:02:00
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Exploring Alternative Solutions
00:01:00
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Handling Challenge
00:03:00
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How to Close a Difficult Conversation
00:02:00
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Summary – What We’ve Covered
00:01:00
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Thank You and Next Steps
00:01:00
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Mock Exam – Managing Difficult Conversations
00:20:00
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Final Exam – Managing Difficult Conversations
00:20:00
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Order Your Certificate
00:01:00
Offer Ends in
TAKE ALL COURSES FOR £99-
Duration:1 hour, 7 minutes
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Access:1 Year
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Units:17
