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Course Highlights
Dive into the intricacies of negotiation and agreement through our immersive Retail Management Diploma. This course transcends traditional learning, offering a creative blend of theory and essentials insights. Navigate through the nuances of retail strategy, customer engagement, and team leadership. Unlock the secrets of effective decision-making and foster a collaborative, results-driven mindset. Immerse yourself in real-world scenarios, honing your ability to negotiate deals that propel businesses forward. As you progress, absorb the wisdom of industry experts and cultivate a toolkit of skills essential for retail management success. With a focus on strategic thinking and interpersonal finesse, this course is your gateway to mastering the art and science of retail management.
Learning outcome
- Familiar yourself with the recent development and updates of the relevant industry
- Know how to use your theoretical knowledge to adapt in any working environment
- Get help from our expert tutors anytime you need
- Access to course contents that are designed and prepared by industry professionals
- Study at your convenient time and from wherever you want
Course media
Why should I take this course?
- Affordable premium-quality E-learning content, you can learn at your own pace.
- You will receive a completion certificate upon completing the course.
- Internationally recognized Accredited Qualification will boost up your resume.
- You will learn the researched and proven approach adopted by successful people to transform their careers.
- You will be able to incorporate various techniques successfully and understand your customers better.
Requirements
- No formal qualifications required, anyone from any academic background can take this course.
- Access to a computer or digital device with internet connectivity.
Curriculum
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Welcome and Course Overview
00:06:00 -
Why Good Negotiation Practice Leads to Better Relationships
00:03:00
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Shameless Book Plug
00:01:00
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Millie’s Cookie Story
00:07:00
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Exercise 1: Intentions / Objectives for This Programme
00:01:00
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Negotiation is not
00:02:00
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Distinguishing Negotiation from -Haggling
00:07:00
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The 7 Steps to Negotiation Success
00:06:00
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Exercise 2: Giving Structure to your Negotiations
00:01:00
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Preparing Yourself and Your WIN Outcomes
00:06:00
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Exercise 3: Securing Commitment to Negotiate
00:01:00
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The 4 P’s
00:01:00
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The Importance of Personality
00:02:00
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We, Then Me
00:02:00
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Exercise 4: The 4 P’s
00:01:00
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Introduction to Variables
00:04:00
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Video Examples of Excellent Creativity in Variables
00:03:00
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Exercise 5: Understanding the Power of Variables
00:01:00
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Using the WIN Matrix
00:03:00
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Exercise 6: Write Your Win Matrix
00:02:00
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Introduction
00:01:00
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Example Story- Maps of the World – Dyl’s Den
00:03:00
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Exercise 7: Stepping Into Your Partner’s Shoes
00:01:00
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Introduction- Stating Intentions
00:04:00
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Co-Active Listening- Are You Really Listening
00:02:00
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The Power of Pause
00:01:00
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Exercise 8: Using Open Questions
00:01:00
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Exercise 9: Going Above and Beyond Their Wildest Dreams
00:01:00
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Exercise 10: Socratic Questioning
00:04:00
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Exercise 11: Creating a Discussion Agreement Statement
00:01:00
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Introduction to the Propose Stage
00:05:00
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Exercise 12: Putting Your Proposal into Writing
00:01:00
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Introduction
00:02:00
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Exercise 13: Creating a Bargaining Agreement Statement
00:02:00
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The Power of Silence
00:04:00
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Exercise 14: Developing Your Time-Out Strategy
00:01:00
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Introduction to Bargaining
00:04:00
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The Written Columbo
00:02:00
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Exercise 15: Drafting an “Agreement In Principle”
00:01:00
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Introduction – The Missing Link
00:04:00
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Exercise 16: Noticing Your Thinking
00:02:00
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What Does this Mean in Your Negotiations?
00:03:00
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Why Personality?
00:05:00
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Introducing the 4 Colours
00:04:00
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Introducing the 8 Aspects
00:04:00
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Inspiration v Discipline Driven
00:04:00
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Exercise 17: Teddy Bear
00:01:00
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Big Picture vs Down to Earth
00:03:00
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Exercise 18: Football Club Trip
00:01:00
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People Focused vs Outcome Focused
00:02:00
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Splash App
00:02:00
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Exercise 19: Completing Your Own Assessment
00:01:00
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Negotiation with Different ‘Personality Types’
00:04:00
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Introduction
00:04:00
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Nibbling – The Columbo
00:02:00
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The Flinch
00:02:00
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The Red Herring
00:01:00
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Higher Authority
00:02:00
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The Reluctant Buyer – Seller
00:01:00
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The Best of a Bad Choice
00:01:00
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Conclusion & Thank You
00:02:00
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Bonus Lecture
00:01:00
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Mock Exam – Negotiation and Agreement Training
00:20:00
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Final Exam – Negotiation and Agreement Training
00:20:00
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Order Your Certificate
00:01:00
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This course includes:
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Duration:3 hours, 18 minutes
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Access:1 Year
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Units:65
