Course Highlights
Dive into the intricacies of negotiation and agreement through our immersive Retail Management Diploma. This course transcends traditional learning, offering a creative blend of theory and essentials insights. Navigate through the nuances of retail strategy, customer engagement, and team leadership. Unlock the secrets of effective decision-making and foster a collaborative, results-driven mindset. Immerse yourself in real-world scenarios, honing your ability to negotiate deals that propel businesses forward. As you progress, absorb the wisdom of industry experts and cultivate a toolkit of skills essential for retail management success. With a focus on strategic thinking and interpersonal finesse, this course is your gateway to mastering the art and science of retail management.
Learning outcome
- Familiar yourself with the recent development and updates of the relevant industry
- Know how to use your theoretical knowledge to adapt in any working environment
- Get help from our expert tutors anytime you need
- Access to course contents that are designed and prepared by industry professionals
- Study at your convenient time and from wherever you want
Course media
Why should I take this course?
- Affordable premium-quality E-learning content, you can learn at your own pace.
- You will receive a completion certificate upon completing the course.
- Internationally recognized Accredited Qualification will boost up your resume.
- You will learn the researched and proven approach adopted by successful people to transform their careers.
- You will be able to incorporate various techniques successfully and understand your customers better.
Requirements
- No formal qualifications required, anyone from any academic background can take this course.
- Access to a computer or digital device with internet connectivity.
Course Curriculum
Course Curriculum
| Introduction and The Principles of Collaborative Negotiation | |||
| Welcome and Course Overview | FREE | 00:06:00 | |
| Why Good Negotiation Practice Leads to Better Relationships | 00:03:00 | ||
| Shameless Book Plug | 00:01:00 | ||
| Millie’s Cookie Story | 00:07:00 | ||
| Exercise 1: Intentions / Objectives for This Programme | 00:01:00 | ||
| Giving Structure to Your Negotiation Strategy | |||
| Negotiation is not | 00:02:00 | ||
| Distinguishing Negotiation from -Haggling | 00:07:00 | ||
| The 7 Steps to Negotiation Success | 00:06:00 | ||
| Exercise 2: Giving Structure to your Negotiations | 00:01:00 | ||
| Step One – Preparing Yourself for Collaborative Negotiation | |||
| Preparing Yourself and Your WIN Outcomes | 00:06:00 | ||
| Exercise 3: Securing Commitment to Negotiate | 00:01:00 | ||
| The 4 P’s | 00:01:00 | ||
| The Importance of Personality | 00:02:00 | ||
| We, Then Me | 00:02:00 | ||
| Exercise 4: The 4 P’s | 00:01:00 | ||
| Step Two – Preparation - Understanding the Power of Variables | |||
| Introduction to Variables | 00:04:00 | ||
| Video Examples of Excellent Creativity in Variables | 00:03:00 | ||
| Exercise 5: Understanding the Power of Variables | 00:01:00 | ||
| Using the WIN Matrix | 00:03:00 | ||
| Exercise 6: Write Your Win Matrix | 00:02:00 | ||
| Step Three – Understanding Your Partner's Point of View | |||
| Introduction | 00:01:00 | ||
| Example Story- Maps of the World – Dyl’s Den | 00:03:00 | ||
| Exercise 7: Stepping Into Your Partner’s Shoes | 00:01:00 | ||
| Step Four – Discussing | |||
| Introduction- Stating Intentions | 00:04:00 | ||
| Co-Active Listening- Are You Really Listening | 00:02:00 | ||
| The Power of Pause | 00:01:00 | ||
| Exercise 8: Using Open Questions | 00:01:00 | ||
| Exercise 9: Going Above and Beyond Their Wildest Dreams | 00:01:00 | ||
| Exercise 10: Socratic Questioning | 00:04:00 | ||
| Exercise 11: Creating a Discussion Agreement Statement | 00:01:00 | ||
| Step Five – Proposing | |||
| Introduction to the Propose Stage | 00:05:00 | ||
| Exercise 12: Putting Your Proposal into Writing | 00:01:00 | ||
| Step Six – Bargaining | |||
| Introduction | 00:02:00 | ||
| Exercise 13: Creating a Bargaining Agreement Statement | 00:02:00 | ||
| The Power of Silence | 00:04:00 | ||
| Exercise 14: Developing Your Time-Out Strategy | 00:01:00 | ||
| Step Seven – Agreeing | |||
| Introduction to Bargaining | 00:04:00 | ||
| The Written Columbo | 00:02:00 | ||
| Exercise 15: Drafting an “Agreement In Principle” | 00:01:00 | ||
| Getting Yourself Out of the Way - The Human Operating System | |||
| Introduction – The Missing Link | 00:04:00 | ||
| Exercise 16: Noticing Your Thinking | 00:02:00 | ||
| What Does this Mean in Your Negotiations? | 00:03:00 | ||
| Understanding Personality | |||
| Why Personality? | 00:05:00 | ||
| Introducing the 4 Colours | 00:04:00 | ||
| Introducing the 8 Aspects | 00:04:00 | ||
| Inspiration v Discipline Driven | 00:04:00 | ||
| Exercise 17: Teddy Bear | 00:01:00 | ||
| Big Picture vs Down to Earth | 00:03:00 | ||
| Exercise 18: Football Club Trip | 00:01:00 | ||
| People Focused vs Outcome Focused | 00:02:00 | ||
| Splash App | 00:02:00 | ||
| Exercise 19: Completing Your Own Assessment | 00:01:00 | ||
| Negotiation with Different ‘Personality Types’ | 00:04:00 | ||
| Using the Seven Steps at Home | |||
| Introduction | 00:04:00 | ||
| Avoiding Common Gambits Some Negotiators Use | |||
| Nibbling – The Columbo | 00:02:00 | ||
| The Flinch | 00:02:00 | ||
| The Red Herring | 00:01:00 | ||
| Higher Authority | 00:02:00 | ||
| The Reluctant Buyer – Seller | 00:01:00 | ||
| The Best of a Bad Choice | 00:01:00 | ||
| Conclusion – Can You Really Get More by Giving More? | |||
| Conclusion & Thank You | 00:02:00 | ||
| Bonus Lecture | 00:01:00 | ||
| Assessment | |||
| Mock Exam | |||
| Mock Exam – Negotiation and Agreement Training | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Negotiation and Agreement Training | 00:20:00 | ||
| Order Your Certificate | |||
| Order Your Certificate | 00:00:00 | ||
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