Office Admin and Receptionist Course with Free Certificate

Course Highlights

Do you want to advance your career and gain a strong foundation in Office Admin and Receptionist? Our Office Admin and Receptionist course is the ideal remedy. This course, created by professionals in the field, offers a methodical approach to gaining the fundamental abilities and understanding required to succeed in Office Admin and Receptionist. This course will assist you in understanding the fundamental ideas, instruments, and methods utilised in the industry, regardless of your experience level.

You will have valuable experience with exercises supporting your study through the Office Admin and Receptionist. Our course module will ensure you understand the more complicated techniques and the essential ideas to help you grasp Office Admin and Receptionist more deeply. Furthermore, networking with industry professionals and other students will improve both your academic and career opportunities.

After the course, you’ll be prepared to assume positions in Office Admin and Receptionist on a professional level. As an asset to any organisation, your strong foundation of knowledge will be an asset. Additionally, your CV will provide you a competitive edge over other applicants by showcasing your accomplishments and skills. Start your journey to consistent income and career success by enrolling in our Office Admin and Receptionist course right now.

Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses. Free QLS Certificate Included.

Learning outcome

Course media

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Certificate of Achievement

Quality Licence Scheme Endorsed Certificate

Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post.

Free QLS Level 5 Certificate Included with this Office Admin and Receptionist course.

An extra £10 postage charge will be required for students leaving overseas.

Skill Up Recognised Certificate

Upon successfully completing the Office Admin and Receptionist course, you can request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.

1. PDF Certificate + PDF Transcript: FREE With This Course

2. Hard Copy Certificate + Hard Copy Transcript: £19.99

3. Delivery Charge: £10.00 (Applicable for International Students)

Note: There are no discount coupons available for this course at the moment.

Why should I take this course?

- You will receive QLS Endorsed & CPD Accredited Certificate upon completing the course.
- Affordable premium-quality e-learning content, you can learn at your own pace.
- Internationally recognised Accredited Qualifications will boost up your resume.
- You will learn the researched and proven approach successful people adopt to transform their careers.
- You can incorporate various techniques successfully and understand your customers better.

Endorsement

This course has received endorsement by the Quality Licence Scheme for its exceptional quality, non-regulated training program. However, it is not regulated by Ofqual and does not offer accredited qualifications. Your training provider can advise you on prospective recognition opportunities, such as avenues to additional or higher education.

Method of Assessment

To assess your knowledge, you will take an automated multiple-choice exam. Passing and meeting the criteria for the Quality Licence Scheme-endorsed certificate requires a minimum score of 60%. Once you have achieved this score, you can apply for your certificate.

Furthermore, there are assignment questions at the end of the course that we highly recommend to answer. Completing these questions will help you understand your progress. You can answer them any time you want. The best thing is that our knowledgeable tutors will go over your work and provide insightful criticism.

Requirements

This Office Admin and Receptionist course is open to everyone, and no specific prerequisites are required. Anyone with an interest in the field can join!

With complete access to any internet-enabled device, you can learn anytime, anywhere—right from the comfort of your home.

Course Curriculum

Office Admin and Receptionist Course - Updated Version

Introduction to Reception and Receptionist

00:26:00
Business Telephone Skills

00:19:00
Representing Your Boss and Company

00:34:00
Mail Services and Shipping

00:25:00
Travel Arrangements

00:26:00
Organising Meeting and Conferences

00:25:00
Time Management

00:35:00
Record Keeping and Filing Systems

00:28:00
Business Writing Skills

00:39:00
Organisational Skills

00:25:00
Communication Skills

00:25:00
Customer Service

00:16:00
Effective Planning and Scheduling

00:46:00
Invoicing/Petty Cash

00:27:00

Office Admin and Receptionist Course - Old Version

Admin Support

Module One – Getting Started

00:30:00
Module Two – Getting Organized (I)

01:00:00
Module Three – Getting Organized (II)

01:00:00
Module Four – Managing Time

01:00:00
Module Five – Getting It All Done On Time

01:00:00
Module Six – Special Tasks

01:00:00
Module Seven – Verbal Communication Skills

01:00:00
Module Eight – Non-Verbal Communication Skills

01:00:00
Module Nine – Empowering Yourself

01:00:00
Module Ten – The Team of Two

01:00:00
Module Eleven – Taking Care of Yourself

01:00:00
Module Twelve – Wrapping Up

00:30:00

Administrative Management

Module One – Getting Started

00:30:00
Module Two – Why Your Office Needs Administrative Procedures

01:00:00
Module Three – Gathering the Right Tools

01:00:00
Module Four – Identifying Procedures to Include

01:00:00
Module Five – Top Five Procedures to Record

01:00:00
Module Six – What to Include in Your Binder (I)

01:00:00
Module Seven – What to Include in Your Binder (II)

01:00:00
Module Eight – Organizing Your Binder

01:00:00
Module Nine – What Not to Include in the Procedure Guide

01:00:00
Module Ten – Share Office Procedure Guide

01:00:00
Module Eleven – Successfully Executing the Guide

01:00:00
Module Twelve – Wrapping Up

00:30:00

Organisational Skills

Module One – Getting Started

00:30:00
Module Two – Remove the Clutter

01:00:00
Module Three – Prioritize

01:00:00
Module Four – Scheduling Your Time

01:00:00
Module Five – To Do Lists

01:00:00
Module Six – Paper and Paperless Storage

01:00:00
Module Seven – Organization in Your Work Area

01:00:00
Module Eight – Tools to Fight Procrastination

01:00:00
Module Nine – Organizing Your Inbox

01:00:00
Module Ten – Avoid the Causes of Disorganization

01:00:00
Module Eleven – Discipline is the Key to Stay Organized

01:00:00
Module Twelve – Wrapping Up

00:30:00
Organisational Skills Course for Administrator- Activities

Receptionist

Receptionist

00:30:00
Importance of Receptionist

00:15:00
Different Types of Receptionist & Roles

01:00:00
Communication Skills for Receptionist

01:00:00
Telephone Skills

01:00:00
Listening Skills

01:00:00
Taking Messages

00:30:00
Presenting & Appearance

00:30:00
Reservation Procedure

00:15:00
Confidentiality Checklist

00:15:00
Being Organized as Receptionist

00:15:00
Becoming a Successful Receptionist

00:15:00

Customer Relations & Dealings

Module One – Getting Started

00:30:00
Module Two – The Right Attitude Starts with You

01:00:00
Module Three – Stress Management (Internal Stressors)

01:00:00
Module Four – Stress Management (External Stressors)

00:30:00
Module Five – Transactional Analysis

01:00:00
Module Six – Why are Some Customers Difficult

01:00:00
Module Seven – Dealing with the Customer Over the Phone

01:00:00
Module Eight – Dealing with the Customer In Person

01:00:00
Module Nine – Sensitivity in Dealing with Customers

01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer

01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

01:00:00
Module Twelve – Wrapping Up

00:30:00