Learn essential skills to excel as a Reception Manager in hospitality settings. Enhance guest experiences, manage operations efficiently, and lead teams effectively.
Receptionists are the face of a company, playing a crucial role in providing a welcoming environment to visitors. As a reception manager, your professionalism and dedication make a genuine difference to the business. This course is designed to enhance your understanding of the reception manager’s duties, thereby improving your front desk efficiency and reception manager job opportunities.
The Reception Manager course is a comprehensive guide to becoming a receptionist. Here, you’ll not only master the telephone skills for exceptional client experiences but also understand how a receptionist represents a company and the boss. The course will equip you with the skills to manage queries through the mail, ensure a smooth and efficient mail flow, make travel arrangements, organise meetings and conferences, and maintain files and records in the office, making you a well-rounded professional.
Afterwards, the Manager Receptionist course will introduce you to the vital skills of a reception manager. You’ll understand how they implement those skills into their daily work. Again, the course will improve your knowledge of effective planning and scheduling petty cash handling. Finally, you’ll find a comprehensive guide to office administration. You’ll learn the skills of an effective administrator to plan and lead the administrative tasks of your office.
Gain comprehensive skills for a career in hospitality
Stand out in the competitive job market
Advance your career prospects
Learn from industry experts
Enhance your leadership abilities
Career Path
Receptionist
Reception Manager
Guest Relations Manager
Front Office Manager
Customer Service Manager
Requirements
Basic knowledge of hospitality industry
Good communication skills
Course Curriculum
Course Curriculum
Module 1: Introduction to Reception and Receptionist
Introduction to Reception and Receptionist
00:27:00
Module 2: Business Telephone Skills
Business Telephone Skills
00:20:00
Module 3: Representing Your Boss and Company
Representing Your Boss and Company
00:35:00
Module 4: Mail Services and Shipping
Mail Services and Shipping
00:26:00
Module 5: Travel Arrangements
Travel Arrangements
00:25:00
Module 6: Organising Meeting and Conferences
Organising Meeting and Conferences
00:26:00
Module 7: Time Management
Time Management
00:36:00
Module 8: Record Keeping and Filing Systems
Record Keeping and Filing Systems
00:29:00
Module 09: Organisational Skills
Organisational Skills
00:26:00
Module 10: Communication Skills
Communication Skills
00:26:00
Module 11: Customer Service
Customer Service
00:17:00
Module 12: Effective Planning and Scheduling
Effective Planning and Scheduling
00:47:00
Module 13: Invoicing/Petty Cash
Invoicing/Petty Cash
00:28:00
Module 14: Introduction to Office Administration
Introduction to Office Administration
00:15:00
Module 15: Skills of an Effective Administrator
Skills of an Effective Administrator
00:16:00
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The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable.
I am very grateful for the support
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Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it.
Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.
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I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.
Shan
I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪
Sara Nana
$457.31Original price was: $457.31.$34.75Current price is: $34.75.
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