Description:
Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don’t have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist.
Who is the course for?
- Businessmen, entrepreneurs or professionals that need to know about office management.
- People who have an interest in becoming a professional receptionist.
Entry Requirement:
- This course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment:
- At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
- Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
- After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.
- PDF certificate’s turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
- Affordable, engaging & high-quality e-learning study materials;
- Tutorial videos/materials from the industry leading experts;
- Study in a user-friendly, advanced online learning platform;
- Efficient exam systems for the assessment and instant result;
- The UK & internationally recognised accredited qualification;
- Access to course content on mobile, tablet or desktop from anywhere anytime;
- The benefit of career advancement opportunities;
- 24/7 student support via email.
Career Path:
The Receptionist Skills Diploma is a useful qualification to possess, and would be beneficial for the following careers:
- Administrative Assistants
- Client Relations Manager
- Contract Administrator
- Data Entry Specialist
- Executive Assistant
- General Office Clerk
- Information Assistant
- Material Recording Clerk
- Secretary
- Virtual Assistant.
Course Curriculum
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Receptionist
00:30:00
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Importance of Receptionist
00:15:00
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Different Types of Receptionist & Roles
01:00:00
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Communication Skills for Receptionist
01:00:00
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Telephone Skills
01:00:00
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Listening Skills
01:00:00
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Taking Messages
00:30:00
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Presenting & Appearance
00:30:00
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Reservation Procedure
00:15:00
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Confidentiality Checklist
00:15:00
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Being Organized as Receptionist
00:15:00
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Becoming a Successful Receptionist
00:15:00
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Techniques To Be A Spontaneous Speaker
01:00:00
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Knowledge Is Power – So Enrich Your Knowledge
01:00:00
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Remarkable Tips To Introduce Yourself
01:00:00
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Simple Strategies That Promote Conversations
01:00:00
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Speaking From The Heart
01:00:00
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Learn To Be A Good Listener First
00:30:00
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Stop Bragging About Yourself
01:00:00
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Easy Way To Start A Conversation
01:00:00
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Handle Criticism Smartly
01:00:00
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Asking For What You Want
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Verbal Communication Skills
01:00:00
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Module Three – Non-Verbal Communication Skills
01:00:00
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Module Four – Making Small Talk and Moving Beyond
01:00:00
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Module Five – Moving the Conversation Along
00:30:00
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Module Six – Remembering Names
01:00:00
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Module Seven – Influencing Skills
01:00:00
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Module Eight – Bringing People to Your Side
01:00:00
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Module Nine – Sharing Your Opinion
01:00:00
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Module Ten – Negotiation Basics
01:00:00
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Module Eleven – Making an Impact
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Developing Interpersonal Skills Course- Activities
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Building Your Management Team
01:00:00
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Building A Successful Brand
01:00:00
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Achieving Quality Through Teamwork
00:30:00
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Keys To Staying Motivated
00:30:00
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Improve Your Marketing
01:00:00
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Provide Top Customer Service
00:30:00
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Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Opening
01:00:00
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Module Three – Working with the Interface
01:00:00
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Module Four – Your First Document
01:00:00
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Module Five – Basic Editing Tasks
01:00:00
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Module Six – Basic Formatting Tasks
01:00:00
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Module Seven – Formatting Paragraphs
01:00:00
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Module Eight – Advanced Formatting Tasks
01:00:00
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Module Nine – Working with Styles
01:00:00
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Module Ten – Formatting the Page
01:00:00
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Module Eleven – Sharing Your Document
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Activities- Microsoft Word
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Module One – Getting Started
00:30:00
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Module Two – Opening Excel
01:00:00
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Module Three – Working with the Interface
01:00:00
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Module Four – Your First Worksheet
01:00:00
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Module Five – Viewing Excel Data
01:00:00
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Module Six – Building Formulas
01:00:00
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Module Seven – Using Excel Functions
01:00:00
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Module Eight – Using Quick Analysis
01:00:00
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Module Nine – Formatting Your Data
01:00:00
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Module Ten – Using Styles, Themes, and Effects
01:00:00
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Module Eleven – Printing and Sharing Your Workbook
01:00:00
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Module Twelve – Wrapping Up
01:00:00
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Activities – Microsoft Excel
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Module One – Getting Started
00:30:00
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Module Two – Opening PowerPoint
01:00:00
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Module Three – Working with the Interface
01:00:00
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Module Four – Your First Presentation
01:00:00
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Module Five – Working with Text
01:00:00
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Module Six – Formatting Text and Paragraphs
01:00:00
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Module Seven – Adding Pictures
01:00:00
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Module Eight – Advanced Formatting Tasks
01:00:00
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Module Nine – Working with Transitions and Animations
01:00:00
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Module Ten – Setting Up Your Slide Show
01:00:00
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Module Eleven – Showtime!
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Activities-Microsoft PowerPoint
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Recommended Reading: Receptionist Skills Diploma
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Mock Exam- Receptionist Skills Diploma
00:30:00
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Final Exam- Receptionist Skills Diploma
00:30:00
14-Day Money-Back Guarantee
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Duration:2 days, 17 hours
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Access:1 Year
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Units:85


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