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Receptionist Skills Diploma

Highlights
Curriculum
Testimonial

Description:

Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don’t have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist.

Who is the course for?

Businessmen, entrepreneurs or professionals that need to know about office management.
People who have an interest in becoming a professional receptionist.

Entry Requirement:

This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.
PDF certificate’s turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

Affordable, engaging & high-quality e-learning study materials;
Tutorial videos/materials from the industry leading experts;
Study in a user-friendly, advanced online learning platform;
Efficient exam systems for the assessment and instant result;
The UK & internationally recognised accredited qualification;
Access to course content on mobile, tablet or desktop from anywhere anytime;
The benefit of career advancement opportunities;
24/7 student support via email.

Career Path:

The Receptionist Skills Diploma is a useful qualification to possess, and would be beneficial for the following careers:

Administrative Assistants
Client Relations Manager
Contract Administrator
Data Entry Specialist
Executive Assistant
General Office Clerk
Information Assistant
Material Recording Clerk
Secretary
Virtual Assistant.

Course Curriculum

Module 1: Receptionist
	Receptionist	00:30:00
	Importance of Receptionist	00:15:00
	Different Types of Receptionist & Roles	01:00:00
	Communication Skills for Receptionist	01:00:00
	Telephone Skills	01:00:00
	Listening Skills	01:00:00
	Taking Messages	00:30:00
	Presenting & Appearance	00:30:00
	Reservation Procedure	00:15:00
	Confidentiality Checklist	00:15:00
	Being Organized as Receptionist	00:15:00
	Becoming a Successful Receptionist	00:15:00
Module 2: Communication Skills
	Techniques To Be A Spontaneous Speaker	01:00:00
	Knowledge Is Power – So Enrich Your Knowledge	01:00:00
	Remarkable Tips To Introduce Yourself	01:00:00
	Simple Strategies That Promote Conversations	01:00:00
	Speaking From The Heart	01:00:00
	Learn To Be A Good Listener First	00:30:00
	Stop Bragging About Yourself	01:00:00
	Easy Way To Start A Conversation	01:00:00
	Handle Criticism Smartly	01:00:00
	Asking For What You Want	00:30:00
Module 3: Interpersonal Skills
	Module One – Getting Started	00:30:00
	Module Two – Verbal Communication Skills	01:00:00
	Module Three – Non-Verbal Communication Skills	01:00:00
	Module Four – Making Small Talk and Moving Beyond	01:00:00
	Module Five – Moving the Conversation Along	00:30:00
	Module Six – Remembering Names	01:00:00
	Module Seven – Influencing Skills	01:00:00
	Module Eight – Bringing People to Your Side	01:00:00
	Module Nine – Sharing Your Opinion	01:00:00
	Module Ten – Negotiation Basics	01:00:00
	Module Eleven – Making an Impact	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Developing Interpersonal Skills Course- Activities	00:00:00
Module 4: Office Management Skills
	Building Your Management Team	01:00:00
	Building A Successful Brand	01:00:00
	Achieving Quality Through Teamwork	00:30:00
	Keys To Staying Motivated	00:30:00
	Improve Your Marketing	01:00:00
	Provide Top Customer Service	00:30:00
	Wrapping Up	00:30:00
Module 5: Microsoft Word
	Module One – Getting Started	00:30:00
	Module Two – Opening	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Document	01:00:00
	Module Five – Basic Editing Tasks	01:00:00
	Module Six – Basic Formatting Tasks	01:00:00
	Module Seven – Formatting Paragraphs	01:00:00
	Module Eight – Advanced Formatting Tasks	01:00:00
	Module Nine – Working with Styles	01:00:00
	Module Ten – Formatting the Page	01:00:00
	Module Eleven – Sharing Your Document	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Activities- Microsoft Word	00:00:00
Module 6: Microsoft Excel
	Module One – Getting Started	00:30:00
	Module Two – Opening Excel	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Worksheet	01:00:00
	Module Five – Viewing Excel Data	01:00:00
	Module Six – Building Formulas	01:00:00
	Module Seven – Using Excel Functions	01:00:00
	Module Eight – Using Quick Analysis	01:00:00
	Module Nine – Formatting Your Data	01:00:00
	Module Ten – Using Styles, Themes, and Effects	01:00:00
	Module Eleven – Printing and Sharing Your Workbook	01:00:00
	Module Twelve – Wrapping Up	01:00:00
	Activities – Microsoft Excel	00:00:00
Module 7: Microsoft PowerPoint
	Module One – Getting Started	00:30:00
	Module Two – Opening PowerPoint	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Presentation	01:00:00
	Module Five – Working with Text	01:00:00
	Module Six – Formatting Text and Paragraphs	01:00:00
	Module Seven – Adding Pictures	01:00:00
	Module Eight – Advanced Formatting Tasks	01:00:00
	Module Nine – Working with Transitions and Animations	01:00:00
	Module Ten – Setting Up Your Slide Show	01:00:00
	Module Eleven – Showtime!	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Activities-Microsoft PowerPoint	00:00:00
Recommended Reading
	Recommended Reading: Receptionist Skills Diploma	00:00:00
Refer A Friend
Mock Exam
	Mock Exam- Receptionist Skills Diploma	00:30:00
Final Exam
	Final Exam- Receptionist Skills Diploma	00:30:00

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