Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step Customer Service – Advanced training course. This Customer Service – Advanced course for Consistent Profits has been specially designed to help learners gain a good command of Customer Service – Advanced, providing them with a solid foundation of knowledge to understand relevant professionals’ job roles.
Through this Customer Service – Advanced course, you will gain a theoretical understanding of Customer Service – Advanced and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.
Not only that, but this Customer Service – Advanced training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry.
This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.
Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Course Curriculum
Module One: Who We Are and What We Do
Who We Are and What We Do
00:16:00
Module Two: Establishing Your Attitude
Establishing Your Attitude
00:12:00
Module Three: Identifying and Addressing Customer Needs
Identifying and Addressing Customer Needs
00:11:00
Module Four: Generating Return Business
Generating Return Business
00:14:00
Module Five: In-Person Customer Service
In-Person Customer Service
00:09:00
Module Six: Giving Customer Service over the Phone
Giving Customer Service over the Phone
00:11:00
Module Seven: Providing Electronic Customer Service
Providing Electronic Customer Service
00:11:00
Module Eight: Recovering Difficult Customers
Recovering Difficult Customers
00:14:00
Module Nine: Understanding When to Escalate
Understanding When to Escalate
00:13:00
Don't just take our word for it
Amazing workshop.
Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.
Aarini Sinha
It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.
Varsha Sivamohan
I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.
Judith Taylor
The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable.
I am very grateful for the support
Charlie Anderson
Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it.
Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.
Parmjit Dosanjh
I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.
Shan
I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪
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