Customer Service - Advanced
Course Highlights Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this …
Course Highlights
Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step Customer Service – Advanced training course. This Customer Service – Advanced course for Consistent Profits has been specially designed to help learners gain a good command of Customer Service – Advanced, providing them with a solid foundation of knowledge to understand relevant professionals’ job roles.
Through this Customer Service – Advanced course, you will gain a theoretical understanding of Customer Service – Advanced and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.
Not only that, but this Customer Service – Advanced training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry.
This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.
Learning outcome
- Familiar yourself with the recent development and updates of the relevant industry
- Know how to use your theoretical knowledge to adapt in any working environment
- Get help from our expert tutors anytime you need
- Access to course contents that are designed and prepared by industry professionals
- Study at your convenient time and from wherever you want
Course media
Why should I take this course?
- Affordable premium-quality E-learning content, you can learn at your own pace.
- You will receive a completion certificate upon completing the course.
- Internationally recognized Accredited Qualification will boost up your resume.
- You will learn the researched and proven approach adopted by successful people to transform their careers.
- You will be able to incorporate various techniques successfully and understand your customers better.
Requirements
- No formal qualifications required, anyone from any academic background can take this course.
- Access to a computer or digital device with internet connectivity.
Course Curriculum
Course Curriculum
| Module One: Who We Are and What We Do | |||
| Who We Are and What We Do | 00:16:00 | ||
| Module Two: Establishing Your Attitude | |||
| Establishing Your Attitude | 00:12:00 | ||
| Module Three: Identifying and Addressing Customer Needs | |||
| Identifying and Addressing Customer Needs | 00:11:00 | ||
| Module Four: Generating Return Business | |||
| Generating Return Business | 00:14:00 | ||
| Module Five: In-Person Customer Service | |||
| In-Person Customer Service | 00:09:00 | ||
| Module Six: Giving Customer Service over the Phone | |||
| Giving Customer Service over the Phone | 00:11:00 | ||
| Module Seven: Providing Electronic Customer Service | |||
| Providing Electronic Customer Service | 00:11:00 | ||
| Module Eight: Recovering Difficult Customers | |||
| Recovering Difficult Customers | 00:14:00 | ||
| Module Nine: Understanding When to Escalate | |||
| Understanding When to Escalate | 00:13:00 | ||
Don't just take our word for it
1 Year Access 
63 Students 
1 hour, 51 minutes 
