.png)
7 Reviews
239 Students
Social Housing and Tenant Management Course Overview
Want to develop your understanding of how social housing services, tenancies and communities are managed across the UK?
The Social Housing and Tenant Management Course introduces the key areas involved in managing social housing and supporting tenants. You will explore tenant selection, rental income, arrears, property maintenance, safety, resident involvement and the management of anti-social behaviour.
Effective Social Housing Management requires a balance between maintaining properties, meeting organisational responsibilities and supporting positive relationships with residents. This course helps you understand how these areas connect within the wider social housing sector.
Whether you are interested in becoming a housing officer, already work in housing or want to expand your knowledge of Tenant Management, this course provides a clear introduction to essential housing management responsibilities.
What Will You Learn?
By completing this Social Housing and Tenant Management online course, you will develop knowledge of:
- The purpose and structure of social housing
- Key responsibilities within Social Housing Management
- Tenant selection and tenancy processes
- Effective Tenant Management principles
- Managing rental income and rent arrears
- Housing maintenance, safety and security
- Building positive tenant relations
- Encouraging resident involvement
- Responding to anti-social behaviour
- Roles and career opportunities within housing services
Why Learn Social Housing Management?
Why Learn Social Housing Management?Social housing plays an important role in providing homes and supporting communities across the UK.
Managing these services involves much more than looking after properties. Housing professionals may need to communicate with residents, manage tenancies, monitor rental income, coordinate maintenance and respond to neighbourhood concerns.
Developing your knowledge of Social Housing Management can help you understand these responsibilities and the role housing providers play in maintaining safe, well-managed communities.
The course also strengthens your understanding of Tenant Management, helping you explore how housing organisations can manage tenancies while maintaining constructive relationships with residents.
✔ Understanding Tenant Management
Effective Tenant Management supports successful housing services. This course covers key areas of tenancy management and tenant relations, including communication, rent responsibilities and tenancy concerns.
✔ Rental Income and Arrears Management
Learn the essentials of rent arrears management, including monitoring payments, identifying arrears and supporting tenants with overdue rent.
✔ Housing Maintenance, Safety and Security
Explore housing maintenance, safety and security as key parts of effective housing management, with a focus on property condition, risk awareness and timely reporting.
✔ Resident Involvement and Community Engagement
Course media Who Is This Course For?
The Social Housing and Tenant Management Course may be suitable for:
- Aspiring housing officers
- Housing and tenancy support staff
- Property management professionals
- Local authority staff
- Housing association employees
- Resident and community support workers
- Tenancy sustainment staff
- People interested in the UK housing sector
- Anyone considering a career in Social Housing Management
Skills and Knowledge You Can Develop
Throughout the course, you can strengthen your understanding of:
- Social housing services
- Tenant Management
- Tenancy administration
- Tenant communication
- Rental income monitoring
- Arrears management
- Property maintenance
- Housing safety and security
- Resident engagement
- Anti-social behaviour management
- Community-focused housing services
These areas are frequently reflected in UK social housing and housing officer training programmes.
Certificate of Achievement
Quality Licence Scheme Endorsed Certificate
Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post for only £89.
Order Your QLS Certificate
An extra £10 postage charge will be required for students leaving overseas.
Skill Up Recognised Certificate
Upon successful completion of the Social Housing and Tenant Management course, you have the opportunity to request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.
- 1. PDF Certificate + PDF Transcript: £14.99
- 2. Hardcopy Certificate + Hardcopy Transcript: £19.99
- 3. Delivery Charge: £10.00 (Applicable for International Students)
CPD Quality Standards Accredited Certificate
After successfully completing the Social Housing and Tenant Management course, you can apply for the CPD Quality Standards Accredited Certificate of Achievement.
1. PDF Certificate: £25.00
2. Hardcopy Certificate: £35.00
3. Delivery Charge: £10.00 (Applicable for International Students)
Career Opportunities
Career Opportunities- Housing Officer / Tenancy Officer – Manages tenancies, property allocations, rent issues, repairs and resident concerns. £23,000–£35,000 per year.
- Neighbourhood Housing Officer – Supports tenants, manages neighbourhood issues and responds to tenancy breaches and anti-social behaviour. £23,000–£35,000 per year
- Housing Manager / Social Housing Manager – Oversees housing services, teams, tenancy performance and resident-focused service delivery. Around £30,000–£50,000+ per year
- Income / Rent Arrears Officer – Monitors rental income, manages arrears and supports residents with payment and tenancy-sustainment issues. Around £26,000–£41,000 per year
- Resident Liaison Officer – Acts as a key contact between residents, housing providers and project teams, supporting communication and resident engagement. Around £29,000–£35,000 per year for many housing-related roles, depending on employer and location
- Housing Support Officer – Supports residents with housing needs, tenancy responsibilities and access to appropriate services. Approximately £25,000–£36,000 per year
- Welfare Rights Adviser – Supports residents with benefits, financial entitlements and welfare-related concerns that may affect tenancy sustainability. Around £23,000–£42,000 per year
Frequently Asked Questions (FAQs)
Social Housing Management involves overseeing housing services, properties, tenancies and resident relationships. It can include rent management, maintenance, tenant support, resident engagement and neighbourhood management.
Tenant Management covers the processes involved in supporting and managing tenants throughout their tenancy. This may include tenant selection, communication, rent monitoring, tenancy concerns and resident relationships.
Yes. The course introduces key areas of social housing and tenancy management, making it suitable for people beginning their housing-sector learning as well as those looking to strengthen existing knowledge.
Yes. A dedicated module covers managing rental income and arrears, including payment monitoring and approaches to dealing with overdue rent.
Yes. The course includes a dedicated module examining anti-social behaviour, its effects on communities and how housing providers may respond to related concerns.
Yes. You will explore property maintenance, safety and security as important areas of effective Social Housing Management.
Yes. The course examines resident engagement and how tenant participation can contribute to communication and housing services.
The course can provide supporting knowledge for people interested in housing officer, tenancy support, resident services and housing management roles. Individual employers may require additional experience or qualifications.
Social Housing and Tenant Management Reviews
Curriculum
-
Module 01: Introduction to Social Housing
00:17:00
-
Module 02: Tenant Selection and Tenant Management
00:28:00
-
Module 03: Managing Rental Income and Arrears
00:24:00
-
Module 04: Maintenance, Safety, and Security of Social Housing
00:33:00
-
Module 05: Resident Involvement in Social Housing
00:31:00
-
Module 06: Dealing with Anti-Social Behaviours
00:39:00
-
Module 07: Career Prospects of Social Housing Manager
00:25:00
00:17:00 -
Mock Exam – Public Housing Management
00:20:00
-
Final Exam – Public Housing Management
00:20:00
-
Submit Your Assignment & Order QLS Certificate
-
Skill Up Recognised Certificate
-
Order CPDQS Certificate
Offer Ends in
TAKE ALL COURSES FOR £99
-
Duration:3 hours, 57 minutes
-
Access:1 Year
-
Units:12
