| Introduction to the Essential Skills | |||
| Introduction | 00:09:00 | ||
| Self-Assessments | 00:04:00 | ||
| The Mind of the Lean Leader | 00:07:00 | ||
| Values & Culture | 00:07:00 | ||
| Worthy Values | 00:08:00 | ||
| Responsibilities: Communication, Boundaries and Delegation | |||
| Horizontal Communication | 00:10:00 | ||
| Delegation | 00:10:00 | ||
| Boundaries | 00:09:00 | ||
| Developing Employee Skills | |||
| Basic Skill Trainings | 00:08:00 | ||
| Skill Building Example | 00:11:00 | ||
| Motivating Your Team Members | |||
| Power of Purpose | 00:07:00 | ||
| Life Cycles and Motivation | 00:22:00 | ||
| Situational Motivatoin | 00:15:00 | ||
| Situational Motivatoin Stimulus Control | 00:05:00 | ||
| Intrinsic Motivation | 00:16:00 | ||
| Coaching and Communication Skills | |||
| Manager as Coach | 00:04:00 | ||
| Intro to Coaching Skills | 00:07:00 | ||
| Body Language | 00:08:00 | ||
| Rephrasing | 00:08:00 | ||
| Empathy | 00:08:00 | ||
| Acknowledging | 00:04:00 | ||
| Silence | 00:04:00 | ||
| Brainstorming together | 00:05:00 | ||
| Difficult Conversations - Giving and Receiving Feedback | |||
| Giving Feedback | 00:08:00 | ||
| Receiving Feedback | 00:07:00 | ||
| Discipline - Justice, Discipline and Self-Control | |||
| Discipline and Justice | 00:10:00 | ||
| Discipline Process | 00:10:00 | ||
| Solving behavior problems | 00:06:00 | ||
| Standard Work | 00:13:00 | ||
| Leader Standard Work | 00:07:00 | ||
| Team Formation and Organization | |||
| Team Roles | 00:08:00 | ||
| Team Structure | 00:11:00 | ||
| Defining Terms | 00:10:00 | ||
| Stages of Team Development | 00:09:00 | ||
| The Agenda | 00:10:00 | ||
| Team Facilitation & Decision Making | |||
| Team Facilitation Why | 00:10:00 | ||
| Facilitation Skills 1 | 00:08:00 | ||
| Facilitation 2 | 00:09:00 | ||
| Enron & The Abilene Paradox | 00:09:00 | ||
| Decision Styles | 00:14:00 | ||
| Consensus Reaching | 00:09:00 | ||
| Conflict Resolution | |||
| Conflict Resolution Principles | 00:11:00 | ||
| Conflict Resolution Model | 00:09:00 | ||
| Dialogue Introduction | 00:05:00 | ||
| Dialogue Behavior | 00:12:00 | ||
| Keeping Score and Goal Setting | |||
| Developing Your Team Members | 00:07:00 | ||
| Scorecards | 00:13:00 | ||
| Targets & Objectives 1 | 00:09:00 | ||
| Targets & Objectives 2 | 00:09:00 | ||
| Problem Solving Process Improvement | |||
| Attitudes of Problem Solving | 00:12:00 | ||
| Root Cause | 00:07:00 | ||
| PDCA Problem | 00:10:00 | ||
| A3 Problem Solving | 00:13:00 | ||
| Skill of Brainstorming | 00:12:00 | ||
| Improving Your Work Process | |||
| Processes and Capabilities | 00:11:00 | ||
| Customer Requirements | 00:11:00 | ||
| Process Definition | 00:12:00 | ||
| Work Process Maps | 00:17:00 | ||
| Waste | 00:16:00 | ||
| Management Waste | 00:08:00 | ||
| Variance Analysis | 00:12:00 | ||
| Mock Exam | |||
| Mock Exam – Diploma in Management Skills | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Diploma in Management Skills | 00:20:00 | ||
Master the skills of management and become an efficient manager with the Diploma in Management Skills course. Understand and upgrade your essential skills set of handling and managing your office effectively.
Testimonial
