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4 Reviews
5 Students
Office Admin and Receptionist Course
The Office Admin and Receptionist Course provides a structured route for learners to build essential abilities in administration, communication, and reception duties. Designed to align with workplace demands, this updated version covers admin support, administrative management, organisational skills, receptionist duties, customer relations, and professional telephone receptionist skills. Through this, learners will be equipped with confidence to handle varied office responsibilities. Unlike generic admin courses for beginners, this programme combines both administration and front-desk knowledge, making it ideal for anyone exploring admin courses for adults or flexible receptionist training courses in the UK.
Overview
Picture yourself walking into an office where every client, colleague, and call relies on your efficiency and confidence. The Office Admin and Receptionist Course is your stepping stone to becoming that reliable professional who keeps everything running smoothly. Unlike standard admin courses for beginners, this programme combines the essential skills of administration with the vital polish of receptionist training courses, creating a pathway that balances organisation, communication, and customer care.
This updated course is more than theory—it is a blend of admin support, administrative management, organisational skills, customer relations, and professional telephone receptionist skills. Whether you are exploring admin courses for adults or seeking flexible receptionist courses online, this programme covers the complete spectrum of office responsibilities. You will discover how to streamline processes, handle client enquiries with professionalism, and present yourself as the welcoming face of an organisation. In today’s competitive market, completing online admin courses UK gives you the edge employers are actively searching for.
Designed for modern learners, the office admin and receptionist course online UK adapts to your lifestyle while preparing you for a rewarding career. From improving your confidence at the front desk to strengthening administrative efficiency, this course bridges the gap between study and employment. Suppose you want to explore administration and secretarial courses that provide workplace value, or you’re searching for a reliable office admin and receptionist course. In that case, this is your opportunity to take charge of your future and step into a role that truly matters.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Learning outcome
- - Develop strong organisational skills to support effective office operations.
- - Apply administrative management principles for efficient workplace flow.
- - Communicate professionally in person, over the phone, and via digital platforms.
- - Enhance customer relations and client service confidence.
- - Perform receptionist duties with professionalism in diverse environments.
Certificate of Achievement
Quality Licence Scheme Endorsed Certificate
Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post for only £109.
Order Your QLS Certificate
An extra £10 postage charge will be required for students leaving overseas.
Skill Up Recognised Certificate
Upon successful completion of the Office Admin and Receptionist course, you have the opportunity to request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.
- 1. PDF Certificate + PDF Transcript: £14.99
- 2. Hardcopy Certificate + Hardcopy Transcript: £19.99
- 3. Delivery Charge: £10.00 (Applicable for International Students)
Why should I take this course?
- - Individuals exploring admin courses for beginners to start a career.
- - Adults searching for structured admin courses for adults in the UK.
- - Learners considering receptionist training courses for new opportunities.
- - Job seekers looking for administration and secretarial courses online.
- - Anyone seeking an office admin and receptionist course online UK for flexible study.
Career Path
- - Office Administrator – average salary £23,000 – £32,000 per year.
- - Receptionist – average salary £20,000 – £27,000 per year.
- - Administrative Assistant – average salary £22,000 – £30,000 per year.
- - Customer Service Officer – average salary £21,000 – £28,000 per year.
- - Personal Assistant (PA) – average salary £28,000 – £38,000 per year.
- - Front Office Coordinator – average salary £24,000 – £33,000 per year.
Requirements
- - No prior experience in Office Admin and Receptionist is required.
- - Basic computer skills and internet access.
- - A willingness to learn and apply new concepts.
Office Admin and Receptionist Course Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Introduction to Reception and Receptionist
00:26:00 -
Business Telephone Skills
00:19:00
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Representing Your Boss and Company
00:34:00
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Mail Services and Shipping
00:25:00
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Travel Arrangements
00:26:00
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Organising Meeting and Conferences
00:25:00
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Time Management
00:35:00
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Record Keeping and Filing Systems
00:28:00
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Business Writing Skills
00:39:00
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Organisational Skills
00:25:00
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Communication Skills
00:25:00
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Customer Service
00:16:00
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Effective Planning and Scheduling
00:46:00
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Invoicing/Petty Cash
00:27:00
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Module One – Getting Started
00:30:00
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Module Two – Getting Organized (I)
01:00:00
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Module Three – Getting Organized (II)
01:00:00
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Module Four – Managing Time
01:00:00
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Module Five – Getting It All Done On Time
01:00:00
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Module Six – Special Tasks
01:00:00
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Module Seven – Verbal Communication Skills
01:00:00
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Module Eight – Non-Verbal Communication Skills
01:00:00
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Module Nine – Empowering Yourself
01:00:00
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Module Ten – The Team of Two
01:00:00
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Module Eleven – Taking Care of Yourself
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Why Your Office Needs Administrative Procedures
01:00:00
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Module Three – Gathering the Right Tools
01:00:00
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Module Four – Identifying Procedures to Include
01:00:00
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Module Five – Top Five Procedures to Record
01:00:00
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Module Six – What to Include in Your Binder (I)
01:00:00
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Module Seven – What to Include in Your Binder (II)
01:00:00
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Module Eight – Organizing Your Binder
01:00:00
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Module Nine – What Not to Include in the Procedure Guide
01:00:00
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Module Ten – Share Office Procedure Guide
01:00:00
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Module Eleven – Successfully Executing the Guide
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Remove the Clutter
01:00:00
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Module Three – Prioritize
01:00:00
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Module Four – Scheduling Your Time
01:00:00
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Module Five – To Do Lists
01:00:00
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Module Six – Paper and Paperless Storage
01:00:00
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Module Seven – Organization in Your Work Area
01:00:00
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Module Eight – Tools to Fight Procrastination
01:00:00
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Module Nine – Organizing Your Inbox
01:00:00
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Module Ten – Avoid the Causes of Disorganization
01:00:00
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Module Eleven – Discipline is the Key to Stay Organized
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Organisational Skills Course for Administrator- Activities
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Receptionist
00:30:00
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Importance of Receptionist
00:15:00
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Different Types of Receptionist & Roles
01:00:00
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Communication Skills for Receptionist
01:00:00
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Telephone Skills
01:00:00
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Listening Skills
01:00:00
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Taking Messages
00:30:00
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Presenting & Appearance
00:30:00
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Reservation Procedure
00:15:00
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Confidentiality Checklist
00:15:00
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Being Organized as Receptionist
00:15:00
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Becoming a Successful Receptionist
00:15:00
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Module One – Getting Started
00:30:00
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Module Two – The Right Attitude Starts with You
01:00:00
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Module Three – Stress Management (Internal Stressors)
01:00:00
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Module Four – Stress Management (External Stressors)
00:30:00
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Module Five – Transactional Analysis
01:00:00
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Module Six – Why are Some Customers Difficult
01:00:00
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Module Seven – Dealing with the Customer Over the Phone
01:00:00
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Module Eight – Dealing with the Customer In Person
01:00:00
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Module Nine – Sensitivity in Dealing with Customers
01:00:00
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Module Ten – Scenarios of Dealing with a Difficult Customer
01:00:00
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Core Skills Required
01:00:00
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Module Three – Self-Management (I)
01:00:00
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Module Four – Self-Management (II)
01:00:00
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Module Five – Time Management (I)
01:00:00
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Module Six – Time Management (II)
01:00:00
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Module Seven – Organizing and Planning (I)
01:00:00
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Module Eight – Organizing and Planning (II)
01:00:00
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Module Nine – Communication (I)
01:00:00
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Module Ten – Communication (II)
01:00:00
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Module Eleven – Additional Challenges
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Professional Telephone Receptionist Course- Activities
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Recommended Reading : Office Admin and Receptionist Course
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Mock Exam- Office Admin and Receptionist Course
00:30:00
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Final Exam- Office Admin and Receptionist Course
00:30:00
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Submit Your Assignment & Order QLS Certificate
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Skill Up Recognised Certificate
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Order CPDQS Certificate
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Courses for £49
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Duration:2 days, 20 hours
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Access:1 Year
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Units:94
