Course Highlights
Our complete Office Admin and Receptionist course is designed to equip you with the vital skills needed for effective office management and front-desk operations. This extensive program covers various aspects of office administration, from mastering communication techniques to managing daily office tasks efficiently. You’ll learn how to handle diverse administrative responsibilities, coordinate office activities, and provide excellent customer service as the first point of contact.
Throughout the course, you’ll dive deep into essential topics such as time management, email etiquette, and document handling. You’ll also explore the nuances of customer interactions, learning how to greet visitors professionally, manage phone calls, and address inquiries with confidence. Additionally, you’ll gain insights into using office technology and tools, ensuring you can navigate modern office environments with ease.
This course also emphasizes the importance of organizational skills, teaching you how to maintain an orderly workspace, manage office supplies, and support overall office efficiency. By the end of the program, you’ll be well-prepared to take on the dynamic role of an Office Admin and Receptionist, contributing to a smooth-running office and providing exceptional support to your team.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Learning outcome
- - Develop professional communication skills for office environments.
- - Master office management and organizational techniques.
- - Efficiently handle front-desk operations and customer interactions.
- - Utilize office technology and software effectively.
- - Enhance time management and multitasking abilities.
- - Prepare for a successful career in Office Admin and Receptionist.
Certificate of Achievement
Quality Licence Scheme Endorsed Certificate
Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post for only £109.
Order Your QLS Certificate
An extra £10 postage charge will be required for students leaving overseas.
Skill Up Recognised Certificate
Upon successful completion of the Office Admin and Receptionist course, you have the opportunity to request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.
- 1. PDF Certificate + PDF Transcript: £14.99
- 2. Hardcopy Certificate + Hardcopy Transcript: £19.99
- 3. Delivery Charge: £10.00 (Applicable for International Students)
CPD Quality Standards Accredited Certificate
After successfully completing the Office Admin and Receptionist course, you can apply for the CPD Quality Standards Accredited Certificate of Achievement.
1. PDF Certificate: £25.00
2. Hardcopy Certificate: £35.00
3. Delivery Charge: £10.00 (Applicable for International Students)
Why should I take this course?
- - Gain essential skills directly applicable to office admin roles.
- - Enhance your employability with comprehensive office training.
- - Stand out with specialized knowledge in office administration.
- - Build a strong foundation for a successful career in administrative roles.
- - Upon completing this Office Admin and Receptionist, you'll receive a CPD QS Accredited certificate of completion (additional certificate fees apply).
Career Path
- - Office Administrator
- - Receptionist
- - Administrative Assistant
- - Front Desk Coordinator
- - Office Manager
- - Executive Assistant
- - Office Support Specialist
Requirements
- - No prior experience in Office Admin and Receptionist is required.
- - Basic computer skills and internet access.
- - A willingness to learn and apply new concepts.
Course Curriculum
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Introduction to Reception and Receptionist
00:26:00
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Business Telephone Skills
00:19:00
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Representing Your Boss and Company
00:34:00
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Mail Services and Shipping
00:25:00
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Travel Arrangements
00:26:00
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Organising Meeting and Conferences
00:25:00
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Time Management
00:35:00
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Record Keeping and Filing Systems
00:28:00
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Business Writing Skills
00:39:00
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Organisational Skills
00:25:00
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Communication Skills
00:25:00
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Customer Service
00:16:00
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Effective Planning and Scheduling
00:46:00
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Invoicing/Petty Cash
00:27:00
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Module One – Getting Started
00:30:00
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Module Two – Getting Organized (I)
01:00:00
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Module Three – Getting Organized (II)
01:00:00
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Module Four – Managing Time
01:00:00
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Module Five – Getting It All Done On Time
01:00:00
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Module Six – Special Tasks
01:00:00
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Module Seven – Verbal Communication Skills
01:00:00
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Module Eight – Non-Verbal Communication Skills
01:00:00
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Module Nine – Empowering Yourself
01:00:00
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Module Ten – The Team of Two
01:00:00
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Module Eleven – Taking Care of Yourself
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Why Your Office Needs Administrative Procedures
01:00:00
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Module Three – Gathering the Right Tools
01:00:00
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Module Four – Identifying Procedures to Include
01:00:00
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Module Five – Top Five Procedures to Record
01:00:00
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Module Six – What to Include in Your Binder (I)
01:00:00
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Module Seven – What to Include in Your Binder (II)
01:00:00
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Module Eight – Organizing Your Binder
01:00:00
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Module Nine – What Not to Include in the Procedure Guide
01:00:00
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Module Ten – Share Office Procedure Guide
01:00:00
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Module Eleven – Successfully Executing the Guide
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Remove the Clutter
01:00:00
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Module Three – Prioritize
01:00:00
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Module Four – Scheduling Your Time
01:00:00
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Module Five – To Do Lists
01:00:00
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Module Six – Paper and Paperless Storage
01:00:00
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Module Seven – Organization in Your Work Area
01:00:00
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Module Eight – Tools to Fight Procrastination
01:00:00
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Module Nine – Organizing Your Inbox
01:00:00
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Module Ten – Avoid the Causes of Disorganization
01:00:00
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Module Eleven – Discipline is the Key to Stay Organized
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Organisational Skills Course for Administrator- Activities
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Receptionist
00:30:00
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Importance of Receptionist
00:15:00
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Different Types of Receptionist & Roles
01:00:00
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Communication Skills for Receptionist
01:00:00
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Telephone Skills
01:00:00
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Listening Skills
01:00:00
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Taking Messages
00:30:00
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Presenting & Appearance
00:30:00
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Reservation Procedure
00:15:00
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Confidentiality Checklist
00:15:00
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Being Organized as Receptionist
00:15:00
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Becoming a Successful Receptionist
00:15:00
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Module One – Getting Started
00:30:00
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Module Two – The Right Attitude Starts with You
01:00:00
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Module Three – Stress Management (Internal Stressors)
01:00:00
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Module Four – Stress Management (External Stressors)
00:30:00
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Module Five – Transactional Analysis
01:00:00
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Module Six – Why are Some Customers Difficult
01:00:00
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Module Seven – Dealing with the Customer Over the Phone
01:00:00
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Module Eight – Dealing with the Customer In Person
01:00:00
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Module Nine – Sensitivity in Dealing with Customers
01:00:00
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Module Ten – Scenarios of Dealing with a Difficult Customer
01:00:00
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Core Skills Required
01:00:00
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Module Three – Self-Management (I)
01:00:00
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Module Four – Self-Management (II)
01:00:00
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Module Five – Time Management (I)
01:00:00
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Module Six – Time Management (II)
01:00:00
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Module Seven – Organizing and Planning (I)
01:00:00
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Module Eight – Organizing and Planning (II)
01:00:00
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Module Nine – Communication (I)
01:00:00
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Module Ten – Communication (II)
01:00:00
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Module Eleven – Additional Challenges
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Professional Telephone Receptionist Course- Activities
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Recommended Reading : Office Admin and Receptionist Course
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Mock Exam- Office Admin and Receptionist Course
00:30:00
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Final Exam- Office Admin and Receptionist Course
00:30:00
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Submit Your Assignment & Order QLS Certificate
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Skill Up Recognised Certificate
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Order CPDQS Certificate
14-Day Money-Back Guarantee
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Duration:2 days, 20 hours
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Access:1 Year
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Units:94


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