Become a skilled office admin and receptionist with our comprehensive course. Master key administrative tasks, communication skills, and customer service. Enroll now!
People underestimate the skills required to work as an office admin or receptionist. Frequently juggling various tasks immediately, keeping quiet and controlling continuously is essential. This course will give you the skills that every professional administrator or receptionist requires. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. It will help you upgrade your administrative and secretarial skills and enhance your computer literacy to do your job more efficiently.
This course is designed to unlock your potential and equip you with the necessary expertise to excel in various office support roles. Through immersive and interactive learning experiences, you’ll gain a deep understanding of administrative management, organisational skills, receptionist duties, customer relations, and the art of being a professional telephone receptionist.
The Office Admin and Receptionist Course comprehensively explores the fundamental aspects of administrative support and receptionist duties. With a focus on organisational skills, customer relations, and professional telephone etiquette, this course equips learners with the necessary competencies to excel in office environments. Through engaging lessons, practical exercises, and real-life case studies, participants will gain the expertise required to thrive in administrative roles, providing invaluable support to their organisations.
Learning outcome
Acquire essential administrative support skills to effectively assist with office tasks and document management.
Develop strong organisational skills, including time management and workspace efficiency techniques.
Master the art of customer relations, enhancing communication and problem-solving abilities.
Cultivate professional telephone receptionist skills, ensuring exceptional telephone etiquette and call handling.
Gain a comprehensive understanding of receptionist duties and responsibilities, providing a warm and welcoming environment for visitors.
Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to any internet-enabled smart device.
Why should I take this course?
60+ hours of on-demand video lectures and downloadable resources.
Affordable, engaging & premium-quality e-learning study materials
Assessment through Tests and Quizzes and instant result
Access to course content on mobile, tablet or desktop from anywhere, anytime
Course Curriculum
Course Curriculum
Admin Support
Module One – Getting Started
00:30:00
Module Two – Getting Organized (I)
01:00:00
Module Three – Getting Organized (II)
01:00:00
Module Four – Managing Time
01:00:00
Module Five – Getting It All Done On Time
01:00:00
Module Six – Special Tasks
01:00:00
Module Seven – Verbal Communication Skills
01:00:00
Module Eight – Non-Verbal Communication Skills
01:00:00
Module Nine – Empowering Yourself
01:00:00
Module Ten – The Team of Two
01:00:00
Module Eleven – Taking Care of Yourself
01:00:00
Module Twelve – Wrapping Up
00:30:00
Administrative Management
Module One – Getting Started
00:30:00
Module Two – Why Your Office Needs Administrative Procedures
01:00:00
Module Three – Gathering the Right Tools
01:00:00
Module Four – Identifying Procedures to Include
01:00:00
Module Five – Top Five Procedures to Record
01:00:00
Module Six – What to Include in Your Binder (I)
01:00:00
Module Seven – What to Include in Your Binder (II)
01:00:00
Module Eight – Organizing Your Binder
01:00:00
Module Nine – What Not to Include in the Procedure Guide
01:00:00
Module Ten – Share Office Procedure Guide
01:00:00
Module Eleven – Successfully Executing the Guide
01:00:00
Module Twelve – Wrapping Up
00:30:00
Organisational Skills
Module One – Getting Started
00:30:00
Module Two – Remove the Clutter
01:00:00
Module Three – Prioritize
01:00:00
Module Four – Scheduling Your Time
01:00:00
Module Five – To Do Lists
01:00:00
Module Six – Paper and Paperless Storage
01:00:00
Module Seven – Organization in Your Work Area
01:00:00
Module Eight – Tools to Fight Procrastination
01:00:00
Module Nine – Organizing Your Inbox
01:00:00
Module Ten – Avoid the Causes of Disorganization
01:00:00
Module Eleven – Discipline is the Key to Stay Organized
01:00:00
Module Twelve – Wrapping Up
00:30:00
Organisational Skills Course for Administrator- Activities
00:00:00
Receptionist
Receptionist
00:30:00
Importance of Receptionist
00:15:00
Different Types of Receptionist & Roles
01:00:00
Communication Skills for Receptionist
01:00:00
Telephone Skills
01:00:00
Listening Skills
01:00:00
Taking Messages
00:30:00
Presenting & Appearance
00:30:00
Reservation Procedure
00:15:00
Confidentiality Checklist
00:15:00
Being Organized as Receptionist
00:15:00
Becoming a Successful Receptionist
00:15:00
Customer Relations & Dealings
Module One – Getting Started
00:30:00
Module Two – The Right Attitude Starts with You
01:00:00
Module Three – Stress Management (Internal Stressors)
01:00:00
Module Four – Stress Management (External Stressors)
00:30:00
Module Five – Transactional Analysis
01:00:00
Module Six – Why are Some Customers Difficult
01:00:00
Module Seven – Dealing with the Customer Over the Phone
01:00:00
Module Eight – Dealing with the Customer In Person
01:00:00
Module Nine – Sensitivity in Dealing with Customers
01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer
01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
Module Twelve – Wrapping Up
00:30:00
Professional Telephone Receptionist Skills
Module One – Getting Started
00:30:00
Module Two – Core Skills Required
01:00:00
Module Three – Self-Management (I)
01:00:00
Module Four – Self-Management (II)
01:00:00
Module Five – Time Management (I)
01:00:00
Module Six – Time Management (II)
01:00:00
Module Seven – Organizing and Planning (I)
01:00:00
Module Eight – Organizing and Planning (II)
01:00:00
Module Nine – Communication (I)
01:00:00
Module Ten – Communication (II)
01:00:00
Module Eleven – Additional Challenges
01:00:00
Module Twelve – Wrapping Up
00:30:00
Professional Telephone Receptionist Course- Activities
00:00:00
Recommended Reading
Recommended Reading : Office Admin and Receptionist Course
00:00:00
Refer A Friend
Mock Exam
Mock Exam- Office Admin and Receptionist Course
00:30:00
Final Exam
Final Exam- Office Admin and Receptionist Course
00:30:00
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