Become a skilled office admin and receptionist with our comprehensive course. Master key administrative tasks, communication skills, and customer service. Enroll now!
Are you looking to develop a solid foundation in Office Admin and Receptionist and take your career to the next level? Our comprehensive Office Admin and Receptionist course is the perfect solution. Designed by industry experts, this course provides a step-by-step approach to mastering the essential skills and knowledge needed to excel in Office Admin and Receptionist. Whether a beginner or an experienced professional, this course will help you understand the key concepts, tools, and techniques used in the field.
Throughout the Office Admin and Receptionist course, you’ll gain valuable experience with exercises to reinforce your learning. Our course module will help you understand Office Admin and Receptionist better, ensuring you grasp the fundamental principles and advanced strategies. You’ll also have the opportunity to network with fellow learners and industry professionals, enhancing your learning experience and career prospects.
By the end of the course, you’ll be well-equipped to take on professional roles in Office Admin and Receptionist. You’ll have a solid foundation of knowledge that will make you a valuable asset to any organisation. Plus, you’ll be able to showcase your skills and achievements on your resume, giving you a competitive edge in the job market. Join us today and start your journey to consistent profits and career success with our Office Admin and Receptionist course.
Learning outcome
- Develop a strong understanding of the core concepts in Office Admin and Receptionist.
- Gain valuable learning experience with exercises.
- Understand relevant job roles and their responsibilities in Office Admin and Receptionist.
- Enhance your resume with valuable skills and knowledge.
- Improve your problem-solving and critical-thinking abilities.
- Prepare for a successful career in Office Admin and Receptionist.
- Achieve consistent profits and professional growth.
- No prior experience in Office Admin and Receptionist is required.
- Basic computer skills and internet access.
- A willingness to learn and apply new concepts.
Course Curriculum
Course Curriculum
Admin Support
Module One – Getting Started
00:30:00
Module Two – Getting Organized (I)
01:00:00
Module Three – Getting Organized (II)
01:00:00
Module Four – Managing Time
01:00:00
Module Five – Getting It All Done On Time
01:00:00
Module Six – Special Tasks
01:00:00
Module Seven – Verbal Communication Skills
01:00:00
Module Eight – Non-Verbal Communication Skills
01:00:00
Module Nine – Empowering Yourself
01:00:00
Module Ten – The Team of Two
01:00:00
Module Eleven – Taking Care of Yourself
01:00:00
Module Twelve – Wrapping Up
00:30:00
Administrative Management
Module One – Getting Started
00:30:00
Module Two – Why Your Office Needs Administrative Procedures
01:00:00
Module Three – Gathering the Right Tools
01:00:00
Module Four – Identifying Procedures to Include
01:00:00
Module Five – Top Five Procedures to Record
01:00:00
Module Six – What to Include in Your Binder (I)
01:00:00
Module Seven – What to Include in Your Binder (II)
01:00:00
Module Eight – Organizing Your Binder
01:00:00
Module Nine – What Not to Include in the Procedure Guide
01:00:00
Module Ten – Share Office Procedure Guide
01:00:00
Module Eleven – Successfully Executing the Guide
01:00:00
Module Twelve – Wrapping Up
00:30:00
Organisational Skills
Module One – Getting Started
00:30:00
Module Two – Remove the Clutter
01:00:00
Module Three – Prioritize
01:00:00
Module Four – Scheduling Your Time
01:00:00
Module Five – To Do Lists
01:00:00
Module Six – Paper and Paperless Storage
01:00:00
Module Seven – Organization in Your Work Area
01:00:00
Module Eight – Tools to Fight Procrastination
01:00:00
Module Nine – Organizing Your Inbox
01:00:00
Module Ten – Avoid the Causes of Disorganization
01:00:00
Module Eleven – Discipline is the Key to Stay Organized
01:00:00
Module Twelve – Wrapping Up
00:30:00
Organisational Skills Course for Administrator- Activities
00:00:00
Receptionist
Receptionist
00:30:00
Importance of Receptionist
00:15:00
Different Types of Receptionist & Roles
01:00:00
Communication Skills for Receptionist
01:00:00
Telephone Skills
01:00:00
Listening Skills
01:00:00
Taking Messages
00:30:00
Presenting & Appearance
00:30:00
Reservation Procedure
00:15:00
Confidentiality Checklist
00:15:00
Being Organized as Receptionist
00:15:00
Becoming a Successful Receptionist
00:15:00
Customer Relations & Dealings
Module One – Getting Started
00:30:00
Module Two – The Right Attitude Starts with You
01:00:00
Module Three – Stress Management (Internal Stressors)
01:00:00
Module Four – Stress Management (External Stressors)
00:30:00
Module Five – Transactional Analysis
01:00:00
Module Six – Why are Some Customers Difficult
01:00:00
Module Seven – Dealing with the Customer Over the Phone
01:00:00
Module Eight – Dealing with the Customer In Person
01:00:00
Module Nine – Sensitivity in Dealing with Customers
01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer
01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
Module Twelve – Wrapping Up
00:30:00
Professional Telephone Receptionist Skills
Module One – Getting Started
00:30:00
Module Two – Core Skills Required
01:00:00
Module Three – Self-Management (I)
01:00:00
Module Four – Self-Management (II)
01:00:00
Module Five – Time Management (I)
01:00:00
Module Six – Time Management (II)
01:00:00
Module Seven – Organizing and Planning (I)
01:00:00
Module Eight – Organizing and Planning (II)
01:00:00
Module Nine – Communication (I)
01:00:00
Module Ten – Communication (II)
01:00:00
Module Eleven – Additional Challenges
01:00:00
Module Twelve – Wrapping Up
00:30:00
Professional Telephone Receptionist Course- Activities
00:00:00
Recommended Reading
Recommended Reading : Office Admin and Receptionist Course
00:00:00
Refer A Friend
Mock Exam
Mock Exam- Office Admin and Receptionist Course
00:30:00
Final Exam
Final Exam- Office Admin and Receptionist Course
00:30:00
Don't just take our word for it
Amazing workshop.
Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.
Aarini Sinha
It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.
Varsha Sivamohan
I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.
Judith Taylor
The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable.
I am very grateful for the support
Charlie Anderson
Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it.
Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.
Parmjit Dosanjh
I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.
Shan
I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪
Sara Nana
$457.31Original price was: $457.31.$34.75Current price is: $34.75.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.