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4 Reviews
5 Students
Overview
OverviewCould you be the first person clients trust and the organised support professional a busy office relies on every day? This Office admin and receptionist course is built for beginners, career changers, aspiring receptionists, admin assistants and customer-facing staff who want stronger workplace confidence.
✓ Reception, telephone handling and professional front-desk service.
✓ Filing, records, business writing and office procedures.
✓ Meetings, travel, scheduling, mail handling and petty cash.
✓ Customer relations, admin support and professional communication.
With QLS Level 5 and CPD Accredited learning, this office admin and receptionist course online helps learners prepare for real office expectations. Therefore, it supports entry into reception, administration, customer service and business support roles with clearer skills, stronger confidence and flexible online study.
Course Description
This Office Admin and Receptionist Course gives learners a broad route into reception, administration and front-office support. It starts with the role of the receptionist, business telephone skills and representing an employer with confidence. Learners then move through mail services, shipping, travel arrangements, meeting organisation, time management, filing systems, business writing, customer service, planning, scheduling, invoicing and petty cash. As a result, the course builds the day-to-day skills needed in busy office environments.
The learning also covers admin support and administrative management, including organisation, verbal and non-verbal communication, self-management, teamwork, office procedure guides and effective task control. These areas help learners understand how organised systems, clear communication and reliable routines keep a workplace running smoothly. Therefore, the course is useful for learners comparing an office administration course online UK, admin courses for beginners or administration and receptionist course options.
Later sections focus on receptionist duties, customer relations and professional telephone receptionist skills. Learners explore listening, message taking, appearance, reservations, confidentiality, difficult customers, follow-up and workplace resilience. With recommended reading, mock exam, final exam, assessment and certification, this QLS office admin and receptionist course offers a strong pathway for learners who want structured office administration and reception training with CPD Accredited value.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Learning Outcome
Learning OutcomeBy completing this course, learners will be able to:
- Understand key reception, office administration and front-desk responsibilities.
- Analyse customer service, telephone handling and workplace communication needs.
- Develop stronger organisation, filing, scheduling and record-keeping habits.
- Apply business writing, meeting planning, travel arrangement and mail handling skills.
- Evaluate confidentiality, professional appearance and customer relations in reception work.
- Demonstrate awareness of admin systems, office procedures and support duties.
- Implement confident workplace routines for planning, communication and daily office tasks.
Who Is This Course For?
Who Is This Course For?- Beginners who want an office admin and receptionist course online to start a support role.
- Career changers aiming to move into reception, admin or business support work.
- Aspiring receptionists seeking receptionist course online UK training with clear structure.
- Admin assistants who want better writing, filing, scheduling and customer service skills.
- Front-desk staff who want stronger call handling and visitor support confidence.
- Office workers seeking professional receptionist training online with QLS Level 5 value.
- Learners looking for admin and receptionist training UK with flexible online study.
Certificate of Achievement
Quality Licence Scheme Endorsed CertificateÂ
Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post for only £109.
Order Your QLS CertificateÂ
An extra £10 postage charge will be required for students leaving overseas.Â
Skill Up Recognised Certificate
Upon successful completion of the Office Admin and Receptionist course, you have the opportunity to request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.
- 1. PDF Certificate + PDF Transcript: £14.99
- 2. Hardcopy Certificate + Hardcopy Transcript: £19.99
- 3. Delivery Charge: £10.00 (Applicable for International Students)
Earn Your Accredited Certificate with Transcript
Save 20% with the coupon code SKILL20
Show Your Certified Identity with a CPD-QS Certificate
Perfect for employers, clients, or academic verification.
Get a QLS Certificate to Showcase Your Skills
Detailed record of your completed modules and qualifications.
Career Path
Career PathSalary ranges vary by employer, region, sector and experience.
- Receptionist: Receptionists welcome visitors, answer calls and manage enquiries. This course supports the communication, service and front-desk confidence needed for the role.|Typical UK salary range: £18,000–£22,000.
- Admin Assistant: Admin assistants write letters and emails, maintain records, manage filing and support meetings. The course builds core office administration skills.|Typical UK salary range: £21,000–£28,000.
- Customer Service Assistant: Customer service assistants handle enquiries, feedback and complaints. Reception and customer relations training can support this people-facing route.|Typical UK salary range: £20,000–£30,000.
- Medical Secretary: Medical secretaries support hospitals, GP surgeries and clinics with office tasks, records and communication.|Typical UK salary range: £23,000–£30,000.
- Office Manager: Office managers oversee daily office or department operations. Strong admin procedures, planning and organisation skills can support progression.|Typical UK salary range: £25,000–£40,000.
- Executive Assistant: Executive assistants support senior managers with projects, communication and decision-making. Scheduling, writing and representation skills are valuable here.|Typical UK salary range: £28,000–£60,000.
Frequently Asked Questions
The five key receptionist skills are communication, organisation, telephone etiquette, customer service, and time management. This Office admin and receptionist course helps learners build these skills through call handling, scheduling, visitor support, filing, and professional front-desk communication.
Receptionist duties include greeting visitors, answering calls, taking messages, managing appointments, handling enquiries, supporting mail services, keeping records, and representing the company professionally. This receptionist course online UK helps learners prepare for these daily responsibilities.
Many receptionist roles do not require a degree. However, employers value communication, organisation, customer service, computer confidence, and office awareness. This office admin and receptionist course online supports beginners who want structured training before applying.
Office admin hard skills include record keeping, filing, scheduling, business writing, invoicing, petty cash handling, mail processing, meeting support, and office procedure management. This office administration course online UK builds these core workplace skills.
To pass a receptionist interview, show confidence in communication, telephone handling, confidentiality, organisation, and customer service. Professional receptionist training online can help you explain your skills with stronger workplace examples.
Yes. This Diploma in Office Skills and Receptionist Course is at QLS Level 5 and CPD Accredited. It suits learners seeking admin and receptionist training UK with assessment, certification, and flexible online study.
Office Admin and Receptionist Course Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Introduction to Reception and Receptionist
00:26:00
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Business Telephone Skills
00:19:00
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Representing Your Boss and Company
00:34:00
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Mail Services and Shipping
00:25:00
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Travel Arrangements
00:26:00
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Organising Meeting and Conferences
00:25:00
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Time Management
00:35:00
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Record Keeping and Filing Systems
00:28:00
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Business Writing Skills
00:39:00
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Organisational Skills
00:25:00
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Communication Skills
00:25:00
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Customer Service
00:16:00
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Effective Planning and Scheduling
00:46:00
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Invoicing/Petty Cash
00:27:00
00:26:00 -
Module One – Getting Started
00:30:00
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Module Two – Getting Organized (I)
01:00:00
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Module Three – Getting Organized (II)
01:00:00
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Module Four – Managing Time
01:00:00
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Module Five – Getting It All Done On Time
01:00:00
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Module Six – Special Tasks
01:00:00
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Module Seven – Verbal Communication Skills
01:00:00
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Module Eight – Non-Verbal Communication Skills
01:00:00
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Module Nine – Empowering Yourself
01:00:00
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Module Ten – The Team of Two
01:00:00
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Module Eleven – Taking Care of Yourself
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Why Your Office Needs Administrative Procedures
01:00:00
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Module Three – Gathering the Right Tools
01:00:00
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Module Four – Identifying Procedures to Include
01:00:00
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Module Five – Top Five Procedures to Record
01:00:00
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Module Six – What to Include in Your Binder (I)
01:00:00
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Module Seven – What to Include in Your Binder (II)
01:00:00
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Module Eight – Organizing Your Binder
01:00:00
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Module Nine – What Not to Include in the Procedure Guide
01:00:00
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Module Ten – Share Office Procedure Guide
01:00:00
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Module Eleven – Successfully Executing the Guide
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Remove the Clutter
01:00:00
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Module Three – Prioritize
01:00:00
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Module Four – Scheduling Your Time
01:00:00
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Module Five – To Do Lists
01:00:00
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Module Six – Paper and Paperless Storage
01:00:00
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Module Seven – Organization in Your Work Area
01:00:00
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Module Eight – Tools to Fight Procrastination
01:00:00
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Module Nine – Organizing Your Inbox
01:00:00
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Module Ten – Avoid the Causes of Disorganization
01:00:00
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Module Eleven – Discipline is the Key to Stay Organized
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Organisational Skills Course for Administrator- Activities
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Receptionist
00:30:00
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Importance of Receptionist
00:15:00
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Different Types of Receptionist & Roles
01:00:00
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Communication Skills for Receptionist
01:00:00
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Telephone Skills
01:00:00
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Listening Skills
01:00:00
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Taking Messages
00:30:00
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Presenting & Appearance
00:30:00
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Reservation Procedure
00:15:00
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Confidentiality Checklist
00:15:00
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Being Organized as Receptionist
00:15:00
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Becoming a Successful Receptionist
00:15:00
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Module One – Getting Started
00:30:00
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Module Two – The Right Attitude Starts with You
01:00:00
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Module Three – Stress Management (Internal Stressors)
01:00:00
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Module Four – Stress Management (External Stressors)
00:30:00
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Module Five – Transactional Analysis
01:00:00
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Module Six – Why are Some Customers Difficult
01:00:00
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Module Seven – Dealing with the Customer Over the Phone
01:00:00
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Module Eight – Dealing with the Customer In Person
01:00:00
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Module Nine – Sensitivity in Dealing with Customers
01:00:00
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Module Ten – Scenarios of Dealing with a Difficult Customer
01:00:00
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00
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Module Two – Core Skills Required
01:00:00
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Module Three – Self-Management (I)
01:00:00
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Module Four – Self-Management (II)
01:00:00
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Module Five – Time Management (I)
01:00:00
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Module Six – Time Management (II)
01:00:00
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Module Seven – Organizing and Planning (I)
01:00:00
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Module Eight – Organizing and Planning (II)
01:00:00
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Module Nine – Communication (I)
01:00:00
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Module Ten – Communication (II)
01:00:00
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Module Eleven – Additional Challenges
01:00:00
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Module Twelve – Wrapping Up
00:30:00
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Professional Telephone Receptionist Course- Activities
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Recommended Reading : Office Admin and Receptionist Course
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Mock Exam- Office Admin and Receptionist Course
00:30:00
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Final Exam- Office Admin and Receptionist Course
00:30:00
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Submit Your Assignment & Order QLS Certificate
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Skill Up Recognised Certificate
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Order CPDQS Certificate
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Duration:2 days, 20 hours
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Access:1 Year
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Units:94
