Course Highlights
Our complete Office Admin and Receptionist course is designed to equip you with the vital skills needed for effective office management and front-desk operations. This extensive program covers various aspects of office administration, from mastering communication techniques to managing daily office tasks efficiently. You’ll learn how to handle diverse administrative responsibilities, coordinate office activities, and provide excellent customer service as the first point of contact.
Throughout the course, you’ll dive deep into essential topics such as time management, email etiquette, and document handling. You’ll also explore the nuances of customer interactions, learning how to greet visitors professionally, manage phone calls, and address inquiries with confidence. Additionally, you’ll gain insights into using office technology and tools, ensuring you can navigate modern office environments with ease.
This course also emphasizes the importance of organizational skills, teaching you how to maintain an orderly workspace, manage office supplies, and support overall office efficiency. By the end of the program, you’ll be well-prepared to take on the dynamic role of an Office Admin and Receptionist, contributing to a smooth-running office and providing exceptional support to your team.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Learning outcome
- - Develop professional communication skills for office environments.
- - Master office management and organizational techniques.
- - Efficiently handle front-desk operations and customer interactions.
- - Utilize office technology and software effectively.
- - Enhance time management and multitasking abilities.
- - Prepare for a successful career in Office Admin and Receptionist.
Certificate of Achievement
Quality Licence Scheme Endorsed Certificate
Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post for only £109.
Order Your QLS Certificate
An extra £10 postage charge will be required for students leaving overseas.
Skill Up Recognised Certificate
Upon successful completion of the Office Admin and Receptionist course, you have the opportunity to request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.
- 1. PDF Certificate + PDF Transcript: £14.99
- 2. Hardcopy Certificate + Hardcopy Transcript: £19.99
- 3. Delivery Charge: £10.00 (Applicable for International Students)
CPD Quality Standards Accredited Certificate
After successfully completing the Office Admin and Receptionist course, you can apply for the CPD Quality Standards Accredited Certificate of Achievement.
1. PDF Certificate: £25.00
2. Hardcopy Certificate: £35.00
3. Delivery Charge: £10.00 (Applicable for International Students)
Course media
Why should I take this course?
- - Gain essential skills directly applicable to office admin roles.
- - Enhance your employability with comprehensive office training.
- - Stand out with specialized knowledge in office administration.
- - Build a strong foundation for a successful career in administrative roles.
- - Upon completing this Office Admin and Receptionist, you'll receive a CPD QS Accredited certificate of completion (additional certificate fees apply).
Career Path
- - Office Administrator
- - Receptionist
- - Administrative Assistant
- - Front Desk Coordinator
- - Office Manager
- - Executive Assistant
- - Office Support Specialist
Requirements
- - No prior experience in Office Admin and Receptionist is required.
- - Basic computer skills and internet access.
- - A willingness to learn and apply new concepts.
Course Curriculum
Course Curriculum
| Office Admin and Receptionist Course - Updated Version | |||
| Introduction to Reception and Receptionist | 00:26:00 | ||
| Business Telephone Skills | 00:19:00 | ||
| Representing Your Boss and Company | 00:34:00 | ||
| Mail Services and Shipping | 00:25:00 | ||
| Travel Arrangements | 00:26:00 | ||
| Organising Meeting and Conferences | 00:25:00 | ||
| Time Management | 00:35:00 | ||
| Record Keeping and Filing Systems | 00:28:00 | ||
| Business Writing Skills | 00:39:00 | ||
| Organisational Skills | 00:25:00 | ||
| Communication Skills | 00:25:00 | ||
| Customer Service | 00:16:00 | ||
| Effective Planning and Scheduling | 00:46:00 | ||
| Invoicing/Petty Cash | 00:27:00 | ||
| Office Admin and Receptionist Course - Old Version | |||
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills Course for Administrator- Activities | 00:00:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Right Attitude Starts with You | 01:00:00 | ||
| Module Three – Stress Management (Internal Stressors) | 01:00:00 | ||
| Module Four – Stress Management (External Stressors) | 00:30:00 | ||
| Module Five – Transactional Analysis | 01:00:00 | ||
| Module Six – Why are Some Customers Difficult | 01:00:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 01:00:00 | ||
| Module Eight – Dealing with the Customer In Person | 01:00:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 01:00:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 01:00:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading : Office Admin and Receptionist Course | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Office Admin and Receptionist Course | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Office Admin and Receptionist Course | 00:30:00 | ||
| Assessment & Certification | |||
| Submit Your Assignment & Order QLS Certificate | 00:00:00 | ||
| Skill Up Recognised Certificate | 00:00:00 | ||
| Order CPDQS Certificate | 00:00:00 | ||
Don't just take our word for it
1 Year Access 
2 Students 
2 days, 20 hours