Become an expert in front-line communication by enrolling in our course on professional telephone receptionist training. Get a professional boost right now!
Our Professional Telephone Receptionist Training programme has been carefully crafted to provide students with the all-encompassing abilities necessary to succeed in the role of a competent telephone receptionist. The curriculum is broken down into ten comprehensive modules that address the fundamental abilities needed for the position. These include in-depth instruction on time management, organising, planning, and effective communication techniques. The course delves deeply into the subtleties of telephone etiquette, providing exceptional customer service, and managing extra problems that come with the territory, all with an emphasis on applications. To provide an engaging and successful learning experience, learners will participate in interactive sessions, activities, and personalised feedback. The final segments of the course are dedicated to mastering advanced communication techniques, preparing participants to manage complex inquiries and provide exceptional service in any professional setting.
Learning outcome
Acquire comprehensive telephone communication skills.
Master self-management techniques for higher efficiency.
Gain expertise in time management to optimise workload.
Learn organising and planning strategies for smooth operations.
Develop advanced communication skills for effective information exchange.
Understand how to tackle additional challenges in a professional context.
Enhance customer service skills for superior client satisfaction.
To become proficient in telephone etiquette and communication.
To learn vital organisational and planning skills.
To enhance time and self-management abilities.
To handle professional challenges with confidence.
To boost your employability and career progression in administrative roles.
Career Path
Front Desk Coordinator
Customer Service Representative
Executive Assistant
Administrative Assistant
Office Manager
Call Center Agent
Client Relations Officer
Requirements
No prior experience is needed.
A willingness to learn and engage with the course material.
Commitment to practice and apply learned skills in scenarios.
Course Curriculum
Course Curriculum
Module One: Core Skills Required
Core Skills Required
00:10:00
Module Two: Self-Management (I)
Self-Management (I)
00:06:00
Module Three: Self-Management (II)
Self-Management (II)
00:06:00
Module Four: Time Management (I)
Time Management (I)
00:06:00
Module Five: Time Management (II)
Time Management (II)
00:07:00
Module Six: Organizing and Planning (I)
Organizing and Planning (I)
00:06:00
Module Seven: Organizing and Planning (II)
Organizing and Planning (II)
00:06:00
Module Eight: Communication (I)
Communication (I)
00:06:00
Module Nine: Communication (II)
ommunication (II)
00:07:00
Module Ten: Additional Challenges
Additional Challenges
00:06:00
Don't just take our word for it
Amazing workshop.
Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.
Aarini Sinha
It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.
Varsha Sivamohan
I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.
Judith Taylor
The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable.
I am very grateful for the support
Charlie Anderson
Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it.
Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.
Parmjit Dosanjh
I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.
Shan
I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪
Sara Nana
£329Original price was: £329.£25Current price is: £25.
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