Our Professional Telephone Receptionist Training programme has been carefully crafted to provide students with the all-encompassing abilities necessary to succeed in the role of a competent telephone receptionist. The curriculum is broken down into ten comprehensive modules that address the fundamental abilities needed for the position. These include in-depth instruction on time management, organising, planning, and effective communication techniques. The course delves deeply into the subtleties of telephone etiquette, providing exceptional customer service, and managing extra problems that come with the territory, all with an emphasis on applications. To provide an engaging and successful learning experience, learners will participate in interactive sessions, activities, and personalised feedback.
The final segments of the course are dedicated to mastering advanced communication techniques, preparing participants to manage complex inquiries and provide exceptional service in any professional setting.