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Entrenamiento Para Call Center - Training for Call Center

Highlights
Curriculum
Testimonial

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Benefits You will get

Description

The Curso de formación de Call Center – Call Center Training Course course is ideal for anyone looking to get ahead in the career, specialize in an area of customer service.
The comprehensive course is intended to teach you the skills and techniques required to work as a call center agent or assistant and perform various tasks such as answer telephone calls, interviewing clients, verifying information, and more. You will learn how to prepare and organize clients’ details and establish policies and procedures by entering client information and confirm pricing. In addition to all of that, you will learn how to interact verbally, understand your customer’s demand, develop listening skills, recognize tools to promote communication, and much more. Learn the fundamental skills, knowledge, and information to have a successful career in the relevant field.

Requirements:

Assesment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days

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Course Curriculum

	Módulo Uno: Primeros Pasos	00:05:00
	Módulo Dos: Conceptos Básicos (I)	00:15:00
	Módulo Tres: Conceptos Básicos (II)	00:15:00
	Módulo Cuatro: Etiqueta Telefónica	00:15:00
	Módulo Cinco: Herramientas	00:15:00
	Módulo Seis: Hablando como una Estrella	00:15:00
	Módulo Siete: Tipos de Preguntas	00:15:00
	Módulo Ocho: Estableciendo Puntos de Referencia	00:15:00
	Módulo Nueve: Estableciendo Metas	00:30:00
	Módulo Diez: Pasos Clave	00:15:00
	Módulo Once: Cerrando	00:15:00
	Módulo Doce: Cierre	00:05:00
Evaluación
	Presente su tarea	00:00:00

Don't just take our word for it

Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful.

Aarini Sinha

It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.

Varsha Sivamohan

I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them.

Judith Taylor

The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support

Charlie Anderson

Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it. Very good course, enjoyed it thoroughly and important in my line of work as a Support worker.

Parmjit Dosanjh

I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam.

Shan

I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪

Sara Nana