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8 Reviews
0 Students
Effective and efficient service delivery is the pillar of a business’s success. And the ITIL Service Operation aims to provide IT services effectively and efficiently.
This ITIL® Service Operation Course covers all the necessary information related to ITIL service operation, including the fulfillment of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
ITIL Service operation carries out operational tasks including event management, incident management, request fulfillment, access management, problem management, IT operations control, facilities management, application management, and Technical management. Throughout the course, you will learn all these operational tasks and will be able to improve your IT service management.
The course emphasizes the principles, processes, operational activities, and functions that enable you and your organizations to successfully manage the products and services and help you to understand how the products and services work.
This course is perfect for those who want to learn about ITIL® Service Operation. Learn everything you about how to provide IT services effectively and efficiently from this expertly made course.
ITIL® Service Operation Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Course Organization
00:10:00 -
Course Conventions & Agenda
00:06:00
00:10:00 -
Introduction to Service Operation
00:09:00
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Principles of Service Operation
00:24:00
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Service Operation Summary
00:03:00
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Event Management
00:37:00
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Incident Management
00:35:00
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Request Fulfillment
00:22:00
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Problem Management
00:28:00
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Access Management
00:21:00
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Operational Activities of Other Lifecycle Processes
00:11:00
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Service Operation Processes Summary
00:04:00
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Common Activities
00:24:00
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Common Activities Summary
00:02:00
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Service Desk Function
00:12:00
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Technical Management Function
00:08:00
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IT Operations Management
00:06:00
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Application Management Function
00:15:00
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Service Operation Functions Summary
00:04:00
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Service Operation Organizational Structures
00:08:00
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Roles & Responsibilities
00:17:00
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Technology Considerations
00:12:00
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Implementing Service Operation
00:14:00
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Service Operation Considerations Summary
00:05:00
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Workbooks – ITIL® Service Operation – Video Training Course
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Mock Exam- ITIL® Service Operation – Video Training Course
00:20:00
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Final Exam- ITIL® Service Operation – Video Training Course
00:20:00
Offer Ends in
TAKE ALL COURSES FOR £99-
Duration:6 hours, 17 minutes
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Access:1 Year
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Units:27
