Telesales executives play a vital role in many businesses, helping generate leads, close deals, and build customer relationships. If you’re looking to start a career in telesales or are already in the field and want to improve your skills, this Telesales Executive course is for you.
You’ll learn everything you need to know to be successful in telesales, from prospecting and lead generation to sales techniques and strategies. You’ll also learn how to prepare for calls, handle difficult situations, and close the deal.
The dynamic realm of telesales beckons! With the Telesales Executive course, you’re not just learning but transforming into a maestro of telephonic transactions. This comprehensive journey introduces you to the rhythm and pulse of phone-based selling, setting the stage for your success in a booming industry.
From the nuances of the first ‘Hello’ to the art of saying ‘Goodbye’, each section is designed to empower you. Delve into the intricacies of prospecting and extracting potential leads. Grasp the finesse required to prepare for calls, respond with agility, and orchestrate the perfect call. Navigating challenging waters: We’ve got you covered with tactics to manage difficult situations with elegance. Beyond the call, we’ll guide you on maintaining impeccable phone etiquette and understanding the metrics that gauge your brilliance in sales.
Whether you’re setting sail on your telesales journey or looking to captain your ship with more authority, this course promises the knowledge and tools essential for your odyssey. With a blend of theory and actionable strategies, you’re primed to not only participate but to excel in the world of telesales.
Understand the fundamentals of telesales
Develop your prospecting and lead generation skills
Master proven sales techniques and strategies
Learn how to stage and close sales calls effectively
Comprehensive coverage of telesales, from introduction to advanced techniques.
Techniques to elevate your sales calls, from start to finish.
Understand the do’s and don’ts of telephone etiquette.
Learn to handle difficult situations with tact and professionalism.
Gain insights into measuring and enhancing your sales performance.
Sales Development Representative
Inside Sales Manager
Telephone Sales Trainer
Familiarity with basic communication tools (phone, computer).
Willingness to interact with diverse clientele.
A desire to advance in the field of sales.
Section 01: Introduction
Module 1: Introduction to Telesales
Section 02: Prospecting and Lead Generation
Module 2: Prospecting and Lead Generation
Section 03: Sales Techniques and Strategies
Module 3: Sales Techniques and Strategies
Section 04: Call Preparation
Module 4: Call Preparation
Section 05: Call Response
Module 5: Call Response
Section 06: Staging the Call
Module 6: Staging the Call
Section 07: Dealing with Difficult Situations
Module 7: Dealing with Difficult Situations
Section 08: Closing the Call
Module 8: Closing the Call
Section 09: Telephone Etiquette
Module 9: Telephone Etiquette
Section 10: Sales Metrics and Performance Managemen
Module 10: Sales Metrics and Performance Managemen
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