Hotel Receptionist Diploma
Develop your communication, standard operating procedures, customer service, and other critical abilities to succeed as a hotel receptionist. Make a career change!
Course Highlights
This extensive course equips you with the fundamental information and abilities needed in the hospitality sector, paving the way for a prosperous career as a hotel receptionist. Discover how to effectively manage hotel reception, from comprehending basic operating procedures to demonstrating exceptional customer service and communication skills. Learn how to be professional under pressure, deal with challenging guests with elegance, and answer phone calls with assurance. Learn the computer and administrative skills that are essential for a hotel receptionist and make sure you are familiar with the newest hospitality software and hotel brand requirements.
You will become an essential component of the hotel’s ecology as a receptionist, working with other departments to ensure that visitors have a memorable stay. In order to improve your capacity to contribute to the success of the hotel, this course also includes safety, security, sales, and marketing techniques specifically designed for hotel receptionists. As you are ready to look the part and take on legal matters related to the hospitality industry, consider the potential positions and opportunities that await a hotel receptionist in the rapidly changing hospitality sector.
Gain proficiency in managing stress and functioning as a team member to flourish in your position as a hotel receptionist. This course is your ticket to a fulfilling career in hospitality, emphasising examples and abilities.
Learning outcome
- Understand the comprehensive role of a Hotel Receptionist in hospitality.
- Master communication and customer service excellence as a Hotel Receptionist.
- Learn telephone handling and difficult guest management techniques.
- Acquire administrative and computer skills essential for a Hotel Receptionist.
- Grasp the importance of safety, security, and legal knowledge in hospitality.
- Enhance sales and marketing skills specific to a Hotel Receptionist role.
- Prepare for the future with advanced skills and knowledge as a Hotel Receptionist.
Course media
Why should I take this course?
- Equip yourself with a versatile skill set required for a Hotel Receptionist.
- Increase employability and career advancement opportunities in hospitality.
- Gain insights into handling various challenges as a Hotel Receptionist.
- Enhance teamwork and collaboration skills within hotel departments.
- Stay ahead in your career with up-to-date knowledge and trends for a Hotel Receptionist.
Career Path
- Front Desk Manager
- Guest Relations Officer
- Customer Service Manager
- Hotel Administrator
- Concierge
- Reservations Agent
- Hospitality Coordinator
Requirements
- No prior experience is needed; enthusiasm for hospitality is a must.
- Basic computer literacy for engaging with hospitality software.
- A commitment to learning and applying new skills as a Hotel Receptionist.
Course Curriculum
Course Curriculum
| Hotel Receptionist Diploma | |||
| An Overview of Hotel Reception | 01:00:00 | ||
| Hotel Reception Standard Procedures | 00:30:00 | ||
| Communication Skills Required for Hotel Reception | 01:00:00 | ||
| Customer Service in Hotel Reception | 00:30:00 | ||
| Telephone Handling in a Hotel | 01:00:00 | ||
| How to Handle Difficult Hotel Guests | 00:30:00 | ||
| Administrative Skills as a Hotel Receptionist | 00:30:00 | ||
| Computer Skills and Programs | 00:15:00 | ||
| Brand Standards in the Hospitality World | 00:15:00 | ||
| Being a Team Player: Working with Other Hotel Departments | 00:15:00 | ||
| Safety and Security in the Hotel | 01:00:00 | ||
| Sales and Marketing as a Hotel Receptionist | 00:30:00 | ||
| Dressing the Part: Creating the Professional Look in Hospitality | 00:15:00 | ||
| Keeping Stress Under Control on the Job | 00:30:00 | ||
| Legal Issues in Hospitality | 00:30:00 | ||
| The Future for Hotel Receptionists | 00:30:00 | ||
| Assessment | |||
| Assignment – Hotel Receptionist Diploma | 00:00:00 | ||
Don't just take our word for it
1 Year Access 
22 Students 
9 hours