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9 Reviews
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Continual improvement is something we all must do in order to get ahead in life. We must always strive to better ourselves at every moment. And through trial and error, we grow and we improve.
Continual Service Improvement (CSI), an inseparable part of the ITIL Service Management framework, it is a structured approach to assessing and measuring service. The main purpose of CSI is to continually align and realign IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.
This ITIL® Continual Service Improvement Course provides guidelines for introducing a cycle of service management improvements. The course includes the basic concepts of CSI, the seven-step- improvement process, 7-Step Improvement activities, lifecycle integration, 7-Step Improvement context, and 7-Step Improvement Process summary.
Throughout the course, you will also know about reporting and measurement, CSI methods and techniques, technology for CSI, and reporting, methods, and technology summary. Finally, you will learn the ways of implementing CSI, the basics of CSI technology, and CSI organization.
This course is a one-stop-shop for anyone who’s looking to learn about ITIL® Continual Service Improvement. Take this course and broaden your horizons.
ITIL® Continual Service Improvement Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Course Organization
00:07:00 -
Course Conventions & Agenda
00:06:00
00:07:00 -
Introduction to CSI
00:10:00
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Principles of CSI
00:30:00
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CSI Summary
00:06:00
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Step Improvement Introduction
00:08:00
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7-Step Improvement Activities
00:13:00
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Lifecycle Integration
00:14:00
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7-Step Improvement Context
00:08:00
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7-Step Improvement Process Summary
00:03:00
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Reporting & Measurement
00:24:00
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CSI Methods & Techniques
00:22:00
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Technology for CSI
00:12:00
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Reporting, Methods & Technology Summary
00:03:00
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Organizing for CSI
00:16:00
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Implementing CSI
00:24:00
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CSI Technology & Implementation Summary
00:05:00
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Workbooks – ITIL® Continual Service Improvement – Video Training Course
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Mock Exam- ITIL® Continual Service Improvement – Video Training Course
00:20:00
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Final Exam- ITIL® Continual Service Improvement – Video Training Course
00:20:00
Offer Ends in
TAKE ALL COURSES FOR £99-
Duration:4 hours, 11 minutes
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Access:1 Year
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Units:20
