ITIL® Continual Service Improvement

Continual improvement is something we all must do in order to get ahead in life. We must always strive to better ourselves at every moment. And through trial and error, we grow and we improve.

Continual Service Improvement (CSI), an inseparable part of the ITIL Service Management framework, it is a structured approach to assessing and measuring service. The main purpose of CSI is to continually align and realign IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.

This ITIL® Continual Service Improvement Course provides guidelines for introducing a cycle of service management improvements. The course includes the basic concepts of CSI, the seven-step- improvement process, 7-Step Improvement activities, lifecycle integration, 7-Step Improvement context, and 7-Step Improvement Process summary. 

Throughout the course, you will also know about reporting and measurement, CSI methods and techniques, technology for CSI, and reporting, methods, and technology summary. Finally, you will learn the ways of implementing CSI, the basics of CSI technology, and CSI organization.

This course is a one-stop-shop for anyone who’s looking to learn about ITIL® Continual Service Improvement. Take this course and broaden your horizons.

Course Curriculum