ITIL® Foundation

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Want to learn how to deliver high-quality IT services that meet the needs of your business and customers? Then take the ITIL Foundation course.

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Course Description

Unveil the Secrets of IT Service Management (ITSM) with our captivating ITIL® Foundation course. Picture this: You’re standing at the crossroads of technology and efficiency, and our course is the bridge that connects you to a world where ITSM reigns supreme. Dive into this transformative journey, and watch as your IT career takes flight!

In this immersive adventure, we’ll introduce you to the captivating realm of IT Service Management. It’s not just about managing IT; it’s about orchestrating a symphony of services that catapult your organization to excellence. As you embark on this voyage, you’ll explore the intricacies of Continual Service Improvement, Service Operation, Service Transition, Service Design, and Service Strategy. These aren’t just buzzwords; they’re the pillars of ITSM success.

Our course isn’t just a collection of lessons; it’s a roadmap to mastery. Through engaging content and real-world examples, you’ll gain a profound understanding of ITSM principles and practices. With every lesson, you’ll inch closer to becoming the ITSM maestro your organization needs. By the time you complete this course, you’ll be armed with practical skills, ready to tackle any challenge that comes your way.

So, why wait? Join us on this thrilling ITIL® Foundation journey, where you’ll unlock the doors to career advancement and ITSM excellence. Your adventure begins now!

Learning outcome

Define ITSM and explain its benefits
Describe the ITIL service lifecycle
Explain the key concepts of CSI
Describe the seven ITIL processes
Apply ITIL principles and practices to your own organization

Requirements

Basic familiarity with IT concepts.
Access to a computer with internet connectivity.
Willingness to learn and engage actively.

Why should I take this course?

Enhance your career prospects in IT Service Management.
Acquire valuable skills applicable in real-world scenarios.
Gain a competitive edge with an ITIL® Foundation certification.
Improve service quality and operational efficiency.
Explore a dynamic and evolving field with endless opportunities.

Career Path

IT Service Manager
Service Desk Analyst
ITIL® Process Consultant
Service Transition Manager
IT Operations Manager
Service Strategy Consultant

Course Curriculum

Course Introduction
	Course Organization	FREE	00:10:00
	Course Conventions		00:06:00
Introduction to ITSM
	ITSM as a Practice		00:31:00
	ITSM Lifecycle		00:14:00
	ITSM Summary		00:10:00
Continual Service Improvement
	CSI Introduction		00:23:00
	Step Improvement Process		00:09:00
	CSI Summary		00:06:00
Service Operation
	Introduction to Service Operation		00:23:00
	Service Operation Processes		01:01:00
	Service Operation Functions		00:19:00
	Service Operation Summary		00:12:00
Service Transition
	Introduction to Service Transition		00:14:00
	Service Transition Processes		00:56:00
	Summary of Service Transition		00:10:00
Service Design
	Service Design Introduction		00:12:00
	Service Design Processes		01:20:00
	Service Design Summary		00:10:00
Service Strategy
	Service Strategy Introduction		00:30:00
	Service Strategy Activities		00:20:00
	Service Strategy Summary		00:12:00
Workbooks
	Workbooks – ITIL® Foundation – Video Training Course		00:00:00
Mock Exam
	Mock Exam- ITIL® Foundation – Video Training Course		00:20:00
Final Exam
	Final Exam- ITIL® Foundation – Video Training Course		00:20:00
Order Your Certificate
	Order Your Certificate		00:00:00

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