Course Highlights
Unveil the Secrets of IT Service Management (ITSM) with our captivating ITIL® Foundation course. Picture this: You’re standing at the crossroads of technology and efficiency, and our course is the bridge that connects you to a world where ITSM reigns supreme. Dive into this transformative journey, and watch as your IT career takes flight!
In this immersive adventure, we’ll introduce you to the captivating realm of IT Service Management. It’s not just about managing IT; it’s about orchestrating a symphony of services that catapult your organization to excellence. As you embark on this voyage, you’ll explore the intricacies of Continual Service Improvement, Service Operation, Service Transition, Service Design, and Service Strategy. These aren’t just buzzwords; they’re the pillars of ITSM success.
Our course isn’t just a collection of lessons; it’s a roadmap to mastery. Through engaging content and real-world examples, you’ll gain a profound understanding of ITSM principles and practices. With every lesson, you’ll inch closer to becoming the ITSM maestro your organization needs. By the time you complete this course, you’ll be armed with practical skills, ready to tackle any challenge that comes your way.
So, why wait? Join us on this thrilling ITIL® Foundation journey, where you’ll unlock the doors to career advancement and ITSM excellence. Your adventure begins now!
Learning outcome
- Define ITSM and explain its benefits
- Describe the ITIL service lifecycle
- Explain the key concepts of CSI
- Describe the seven ITIL processes
- Apply ITIL principles and practices to your own organization
Course media
Why should I take this course?
- Enhance your career prospects in IT Service Management.
- Acquire valuable skills applicable in real-world scenarios.
- Gain a competitive edge with an ITIL® Foundation certification.
- Improve service quality and operational efficiency.
- Explore a dynamic and evolving field with endless opportunities.
Career Path
- IT Service Manager
- Service Desk Analyst
- ITIL® Process Consultant
- Service Transition Manager
- IT Operations Manager
Requirements
- Basic familiarity with IT concepts.
- Access to a computer with internet connectivity.
- Willingness to learn and engage actively.
Course Curriculum
Course Curriculum
| Course Introduction | |||
| Course Organization | FREE | 00:10:00 | |
| Course Conventions | 00:06:00 | ||
| Introduction to ITSM | |||
| ITSM as a Practice | 00:31:00 | ||
| ITSM Lifecycle | 00:14:00 | ||
| ITSM Summary | 00:10:00 | ||
| Continual Service Improvement | |||
| CSI Introduction | 00:23:00 | ||
| Step Improvement Process | 00:09:00 | ||
| CSI Summary | 00:06:00 | ||
| Service Operation | |||
| Introduction to Service Operation | 00:23:00 | ||
| Service Operation Processes | 01:01:00 | ||
| Service Operation Functions | 00:19:00 | ||
| Service Operation Summary | 00:12:00 | ||
| Service Transition | |||
| Introduction to Service Transition | 00:14:00 | ||
| Service Transition Processes | 00:56:00 | ||
| Summary of Service Transition | 00:10:00 | ||
| Service Design | |||
| Service Design Introduction | 00:12:00 | ||
| Service Design Processes | 01:20:00 | ||
| Service Design Summary | 00:10:00 | ||
| Service Strategy | |||
| Service Strategy Introduction | 00:30:00 | ||
| Service Strategy Activities | 00:20:00 | ||
| Service Strategy Summary | 00:12:00 | ||
| Workbooks | |||
| Workbooks – ITIL® Foundation – Video Training Course | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- ITIL® Foundation – Video Training Course | 00:20:00 | ||
| Final Exam | |||
| Final Exam- ITIL® Foundation – Video Training Course | 00:20:00 | ||
| Order Your Certificate | |||
| Order Your Certificate | 00:00:00 | ||
Don't just take our word for it
1 Year Access 
16 Students -
8 hours, 28 minutes