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Course Curriculum

Course Curriculum

Course Introduction
Course Organization FREE 00:10:00
Course Conventions 00:06:00
Introduction to ITSM
ITSM as a Practice 00:31:00
ITSM Lifecycle 00:14:00
ITSM Summary 00:10:00
Continual Service Improvement
CSI Introduction 00:23:00
Step Improvement Process 00:09:00
CSI Summary 00:06:00
Service Operation
Introduction to Service Operation 00:23:00
Service Operation Processes 01:01:00
Service Operation Functions 00:19:00
Service Operation Summary 00:12:00
Service Transition
Introduction to Service Transition 00:14:00
Service Transition Processes 00:56:00
Summary of Service Transition 00:10:00
Service Design
Service Design Introduction 00:12:00
Service Design Processes 01:20:00
Service Design Summary 00:10:00
Service Strategy
Service Strategy Introduction 00:30:00
Service Strategy Activities 00:20:00
Service Strategy Summary 00:12:00
Workbooks – ITIL® Foundation – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Foundation – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Foundation – Video Training Course 00:20:00
Order Your Certificate
Order Your Certificate New 00:00:00

ITIL® Foundation

4.8( 7 REVIEWS )
ITIL® Foundation


This ITIL® Foundation Course will teach you the foundation of ITIL concepts and familiarizes you with the fundamentals of IT Service Management as described in the IT Infrastructure Library.

  • Learning outcome
  • Grasp the basics of design, implementation, operation, and maintenance of IT services.
  • Learn the basic concepts of ITIL.
  • Learn the idea of CSI or Continual Service Improvement.
  • Achieve proficiency in Service Operation, Service Transition, Service Design, Service Strategy and many other things in detail.
  • Practical knowledge needed to fast track your career.


  • Learners will need regular access to a computer with an internet connection.
  • High-speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.
  • This course is available to all learners, of all academic backgrounds.
  • Why should I take this course?
  • 8.5+ hours of high-quality e-learning content.
  • Course completion certificate.
  • To continuously improve the services and bring great results.
  • To learn the foundation of ITIL concepts and ITIL certification exam.
  • To reach the next levels of ITIL as ITIL Foundation, it is a prerequisite for ITIL Intermediate and ITIL Expert Certificate in IT Service Management.


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