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Office Admin and Receptionist Course with Free QLS Certificate

Office Admin and Receptionist Course with Free QLS Certificate

Level 5 QLS Certificate Included | Diploma in Office Skills and Receptionist Course at QLS Level 5 | 24/7 Tutor Support | Instant Access

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Office Admin and Receptionist Course

Office Admin and Receptionist Course offers learners the foundation to excel in administrative and front-office responsibilities. This comprehensive office admin and receptionist course online UK focuses on essential areas such as telephone etiquette, customer communication, record keeping, scheduling, and office organisation. By following the modules, students can enhance their professional efficiency and confidence in handling daily administrative operations. Through online receptionist courses with certificate pathways, learners can acquire job-ready skills relevant to modern business environments. This office admin and receptionist course online ensures learners develop the competence required for today’s competitive administrative roles.

Following Courses are Included With This Course (For Free) - Limited Time!

GIFT

Personal Development

CV Writing and Job Searching

5.0

GIFT

Personal Development

Interview Skills Training

5.0

Course Description

In the dynamic corporate world, administrative and receptionist roles are the cornerstone of smooth organisational functioning. The Office Admin and Receptionist Course empowers learners to handle daily office duties with accuracy and professionalism. It’s an ideal choice for those seeking receptionist training courses or admin courses for adults that build real workplace competence through structured lessons.

This office admin and receptionist course explores essential skills — from business writing and meeting coordination to time management and customer relations. The modules, including Administrative Management, Business Telephone Skills, and Professional Receptionist Skills, are designed to strengthen communication, organisation, and multitasking abilities.

Learners completing this office admin courses online pathway gain a recognised certificate that enhances employability across industries. By undertaking online receptionist courses with certificate, students position themselves for rewarding office roles in the UK and beyond. Whether aspiring to be a receptionist or administrative coordinator, this office admin and receptionist course online UK bridges ambition with achievement.

Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses. Free QLS Certificate Included.

Learning outcome

- Apply advanced office administrative procedures for smooth workplace operations.
- Perform professional reception duties, including client communication and scheduling.
- Manage documentation, filing, and record systems effectively.
- Coordinate travel, meetings, and conferences with attention to detail.
- Demonstrate superior written and verbal communication across professional settings.

Course media

Skill Up QLS Certificate Badge

QLS-Certificate

Skill Up Trustpilot Review

Skill Up Market Place Review

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate

Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post.

Free QLS Level 5 Certificate Included with this Office Admin and Receptionist course.

An extra £10 postage charge will be required for students leaving overseas.

Skill Up Recognised Certificate

Upon successfully completing the Office Admin and Receptionist course, you can request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.

1. PDF Certificate + PDF Transcript: FREE With This Course

2. Hard Copy Certificate + Hard Copy Transcript: £19.99

3. Delivery Charge: £10.00 (Applicable for International Students)

Note: There are no discount coupons available for this course at the moment.

Why should I take this course?

- Individuals seeking receptionist courses or admin courses for adults for career advancement.
- Jobseekers aiming to enter administrative and office support professions.
- Professionals wanting office admin courses online to upgrade administrative skills.
- Those interested in receptionist training courses to enhance client-handling confidence.
- Learners pursuing online receptionist courses with certificate for professional recognition.

Endorsement

This course has received endorsement by the Quality Licence Scheme for its exceptional quality, non-regulated training program. However, it is not regulated by Ofqual and does not offer accredited qualifications. Your training provider can advise you on prospective recognition opportunities, such as avenues to additional or higher education.

Method of Assessment

To assess your knowledge, you will take an automated multiple-choice exam. Passing and meeting the criteria for the Quality Licence Scheme-endorsed certificate requires a minimum score of 60%. Once you have achieved this score, you can apply for your certificate.

Furthermore, there are assignment questions at the end of the course that we highly recommend to answer. Completing these questions will help you understand your progress. You can answer them any time you want. The best thing is that our knowledgeable tutors will go over your work and provide insightful criticism.

Career path

- Receptionist (£42,000/year): Manages client greetings, call handling, and scheduling.
- Office Administrator (£44,000/year): Oversees daily office operations and documentation.
- Administrative Assistant (£41,000/year): Provides support in data entry, filing, and correspondence.
- Executive Secretary (£46,000/year): Handles communication, scheduling, and confidential records.
- Office Manager (£48,000/year): Supervises administrative staff and coordinates workflow.
- Customer Relations Officer (£43,000/year): Ensures high-quality customer service and feedback management.

Curriculum

Office Admin and Receptionist Course - Updated Version

Introduction to Reception and Receptionist

00:26:00
Business Telephone Skills

00:19:00
Representing Your Boss and Company

00:34:00
Mail Services and Shipping

00:25:00
Travel Arrangements

00:26:00
Organising Meeting and Conferences

00:25:00
Time Management

00:35:00
Record Keeping and Filing Systems

00:28:00
Business Writing Skills

00:39:00
Organisational Skills

00:25:00
Communication Skills

00:25:00
Customer Service

00:16:00
Effective Planning and Scheduling

00:46:00
Invoicing/Petty Cash

00:27:00

Office Admin and Receptionist Course - Old Version

Admin Support

Module One – Getting Started

00:30:00
Module Two – Getting Organized (I)

01:00:00
Module Three – Getting Organized (II)

01:00:00
Module Four – Managing Time

01:00:00
Module Five – Getting It All Done On Time

01:00:00
Module Six – Special Tasks

01:00:00
Module Seven – Verbal Communication Skills

01:00:00
Module Eight – Non-Verbal Communication Skills

01:00:00
Module Nine – Empowering Yourself

01:00:00
Module Ten – The Team of Two

01:00:00
Module Eleven – Taking Care of Yourself

01:00:00
Module Twelve – Wrapping Up

00:30:00

Administrative Management

Module One – Getting Started

00:30:00
Module Two – Why Your Office Needs Administrative Procedures

01:00:00
Module Three – Gathering the Right Tools

01:00:00
Module Four – Identifying Procedures to Include

01:00:00
Module Five – Top Five Procedures to Record

01:00:00
Module Six – What to Include in Your Binder (I)

01:00:00
Module Seven – What to Include in Your Binder (II)

01:00:00
Module Eight – Organizing Your Binder

01:00:00
Module Nine – What Not to Include in the Procedure Guide

01:00:00
Module Ten – Share Office Procedure Guide

01:00:00
Module Eleven – Successfully Executing the Guide

01:00:00
Module Twelve – Wrapping Up

00:30:00

Organisational Skills

Module One – Getting Started

00:30:00
Module Two – Remove the Clutter

01:00:00
Module Three – Prioritize

01:00:00
Module Four – Scheduling Your Time

01:00:00
Module Five – To Do Lists

01:00:00
Module Six – Paper and Paperless Storage

01:00:00
Module Seven – Organization in Your Work Area

01:00:00
Module Eight – Tools to Fight Procrastination

01:00:00
Module Nine – Organizing Your Inbox

01:00:00
Module Ten – Avoid the Causes of Disorganization

01:00:00
Module Eleven – Discipline is the Key to Stay Organized

01:00:00
Module Twelve – Wrapping Up

00:30:00
Organisational Skills Course for Administrator- Activities

Receptionist

Receptionist

00:30:00
Importance of Receptionist

00:15:00
Different Types of Receptionist & Roles

01:00:00
Communication Skills for Receptionist

01:00:00
Telephone Skills

01:00:00
Listening Skills

01:00:00
Taking Messages

00:30:00
Presenting & Appearance

00:30:00
Reservation Procedure

00:15:00
Confidentiality Checklist

00:15:00
Being Organized as Receptionist

00:15:00
Becoming a Successful Receptionist

00:15:00

Customer Relations & Dealings

Module One – Getting Started

00:30:00
Module Two – The Right Attitude Starts with You

01:00:00
Module Three – Stress Management (Internal Stressors)

01:00:00
Module Four – Stress Management (External Stressors)

00:30:00
Module Five – Transactional Analysis

01:00:00
Module Six – Why are Some Customers Difficult

01:00:00
Module Seven – Dealing with the Customer Over the Phone

01:00:00
Module Eight – Dealing with the Customer In Person

01:00:00
Module Nine – Sensitivity in Dealing with Customers

01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer

01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

01:00:00
Module Twelve – Wrapping Up

00:30:00

Professional Telephone Receptionist Skills

Module One – Getting Started

00:30:00
Module Two – Core Skills Required

01:00:00
Module Three – Self-Management (I)

01:00:00
Module Four – Self-Management (II)

01:00:00
Module Five – Time Management (I)

01:00:00
Module Six – Time Management (II)

01:00:00
Module Seven – Organizing and Planning (I)

01:00:00
Module Eight – Organizing and Planning (II)

01:00:00
Module Nine – Communication (I)

01:00:00
Module Ten – Communication (II)

01:00:00
Module Eleven – Additional Challenges

01:00:00
Module Twelve – Wrapping Up

00:30:00
Professional Telephone Receptionist Course- Activities