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3 Reviews
85 Students
Social Housing and Tenant Management
GIFT
Employability
Social Housing and Tenant Management
Housing management, social housing management, and tenant management are essential functions within the housing sector in the UK. These practices focus on providing secure homes, resolving tenant issues, addressing arrears, ensuring safety, and encouraging resident involvement in community life.
Following Courses are Included With This Course (For Free) - Limited Time!
GIFT
GIFT
Management
Property Management Training
Course Description
Imagine being the bridge between communities and housing providers, ensuring homes are safe, residents feel supported, and complaints are resolved fairly. The social housing courses prepare learners to step into this vital role with confidence and purpose. From tenant selection to rental management, every module provides essential knowledge for those who aspire to serve communities with fairness and efficiency.
Through topics such as arrears control, security measures, and resident engagement, the Social Housing and Tenant Management programme reflects the realities of modern housing environments. Learners discover how to address anti-social behaviour, improve communication, and deliver housing services that meet community needs while adhering to policy standards.
With the growth of housing associations and the rise in tenant expectations, employers actively seek candidates who have studied structured residential housing and tenant management training. By completing this course, learners are prepared to handle tenant management complaints, maintain safe housing, and support long-term community development. This professional pathway opens doors to stable and rewarding careers in the housing sector.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses. Free QLS Certificate Included.
Learning outcome
Learning outcome- - Apply effective tenant selection and management strategies.
- - Implement methods for rental income management and arrears control.
- - Promote safety, maintenance, and security in housing environments.
- - Facilitate resident involvement and resolve tenant management complaints.
- - Address anti-social behaviour while fostering positive community relations.
Certificate of Achievement
Quality Licence Scheme Endorsed Certificate
Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post. An extra £10 postage charge will be required for students leaving overseas.
Free QLS Level 4 Certificate Included with this Social Housing and Tenant Management course.
An extra £10 postage charge will be required for students leaving overseas.
Skill Up Recognised Certificate
Upon successfully completing the Social Housing and Tenant Management course, you can request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.
1. PDF Certificate + PDF Transcript: FREE With This Course
2. Hard Copy Certificate + Hard Copy Transcript: £19.99
3. Delivery Charge: £10.00 (Applicable for International Students)
Note: There are no discount coupons available for this course at the moment.
Why should I take this course?
Why should I take this course?- - Individuals aspiring to roles in housing associations or councils.
- - Learners seeking structured social housing courses for career progression.
- - Professionals interested in residential housing and tenant management.
- - Community workers aiming to improve housing standards.
- - Those wishing to address social housing and tenant management complaints.
Endorsement
This course has received endorsement by the Quality Licence Scheme for its exceptional quality, non-regulated training program. However, it is not regulated by Ofqual and does not offer accredited qualifications. Your training provider can advise you on prospective recognition opportunities, such as avenues to additional or higher education.
Method of Assessment
To assess your knowledge, you will take an automated multiple-choice exam. Passing and meeting the criteria for the Quality Licence Scheme-endorsed certificate requires a minimum score of 60%. Once you have achieved this score, you can apply for your certificate.
Furthermore, there are assignment questions at the end of the course that we highly recommend to answer. Completing these questions will help you understand your progress. You can answer them any time you want. The best thing is that our knowledgeable tutors will go over your work and provide insightful criticism.
Career Path (UK Salary Ranges)
Career Path (UK Salary Ranges)- - Housing Officer: £24,000 – £32,000
- - Tenant Liaison Officer: £23,000 – £30,000
- - Income Recovery Officer: £25,000 – £33,000
- - Neighbourhood Housing Manager: £28,000 – £38,000
- - Resident Engagement Officer: £22,000 – £30,000
- - Social Housing Manager: £32,000 – £45,000
Frequently Asked Questions
Social housing is affordable rented housing owned by local councils, housing associations or registered providers and allocated to those who meet specified needs. Tenant management covers the full lifecycle of a tenancy — from signing up and rent payment to repairs, community engagement and ending the tenancy. It involves both the landlord’s duties and the tenant’s responsibilities under the tenancy agreement.
As a social tenant in the UK, you have rights such as timely repairs, privacy, information about your tenancy and opportunities to transfer or swap homes (depending on your tenancy type). Responsibilities typically include paying rent on time, looking after your home and abiding by tenancy conditions. More detailed rights and duties vary by local authority and tenure (e.g., secure vs. introductory tenancy).
Tenants should first report maintenance issues to their landlord through the official complaints or repairs process. If the landlord doesn’t resolve the issue satisfactorily, complaints can be escalated to the Housing Ombudsman Service, which independently investigates disputes between tenants and social landlords.
Social landlords are increasingly required to meet Tenant Satisfaction Measures (TSMs) and safety standards, reflecting transparency, building safety, repairs performance, and tenant feedback. These measures help ensure landlords deliver safe, quality homes and high-standard tenant management.
Yes — many social housing schemes encourage tenant participation, from feedback surveys to strategic involvement in asset planning and community decisions. In some cases, tenants can form tenant management organisations (TMOs) or take on greater responsibility for specific management functions under agreed frameworks. Such involvement improves service delivery and tenant satisfaction.
Social Housing and Tenant Management with Free Certificate Reviews
A well-organised and highly valuable course with clear, easy-to-understand guidance throughout. I’ve gained knowledge that’s directly relevant to my day-to-day responsibilities. It’s given me greater confidence in applying these skills professionally.
Engaging content delivered in a straightforward and structured format. The examples were realistic and helped reinforce key concepts effectively. I would certainly recommend it to colleagues looking to upskill
Comprehensive, insightful and professionally presented from start to finish. The course materials were clear and well supported. A worthwhile investment for anyone serious about career development
Curriculum
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Module 01: Introduction to Social Housing
00:17:00
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Module 02: Tenant Selection and Tenant Management
00:28:00
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Module 03: Managing Rental Income and Arrears
00:24:00
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Module 04: Maintenance, Safety, and Security of Social Housing
00:33:00
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Module 05: Resident Involvement in Social Housing
00:31:00
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Module 06: Dealing with Anti-Social Behaviours
00:39:00
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Module 07: Career Prospects of Social Housing Manager
00:25:00
00:17:00 
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Mock Exam – Public Housing Management
00:20:00
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Final Exam – Public Housing Management
00:20:00
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Claim Your Certificate
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This course includes:
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Duration:Self-paced Learning
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Access:1 Year
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Units:10
